Service Account Coordinator
Gaylor Electric
- Location
- Onsite (Tampa, FL)
- Employment
- Full-time
- Level
- Entry Level
About the Role
Gaylor Electric is seeking a Service Account Coordinator to manage daily office operations and ensure the success of the service department. This role involves providing high-level customer support, coordinating schedules, and maintaining strong relationships with clients and field technicians.
Skills
Full job details
Job Title: Service Account Coordinator
Work Schedule & Location
In-office position, Monday through Friday
7:00 a.m. to 4:00 p.m.
Scope of Work
The Service Account Coordinator plays a vital role in the success and overall organization of the office. This position is responsible for the day-to-day management and progression within Service.
The Service Account Coordinator provides high-level customer support, scheduling coordination, and relationship management while ensuring accurate communication between customers, field technicians, and internal teams. This role is highly email-focused, requires strong organizational and multitasking skills, and involves daily communication with field technicians. The Service Account Coordinator reports directly to the Service Manager.
Key Responsibilities
Customer & Account Management
Regular communication with customers.
Manage and maintain ongoing customer relationships through proactive, responsive, and collaborative communication
Update customers with service-related documents, deliverables, and technical notes (technotes)
Scheduling & Coordination
Monitor team email inboxes for new service work requests
Respond to customers with scheduled service dates and schedule changes in a timely manner
Communicate schedule updates and changes to both customers and field technicians
Coordinate and map service territory assignments to support efficient technician scheduling
Service Operations Support
Review the previous day’s work orders to confirm completion and accuracy
Ensure service activity is properly documented and communicated
Utilize Spectrum and other internal systems for scheduling, tracking, and account updates
Communication & Collaboration
Communicate daily with field technicians to coordinate work, address questions, and resolve scheduling issues
Maintain clear, professional, and positive communication with customers and internal teams
Support the Service Manager and department with special projects or additional tasks as assigned
Professional Skills & Workplace Expectations
Maintain a strong customer-focused mindset with an upbeat and positive attitude
Multitask effectively in a fast-paced, email-heavy office environment
Demonstrate strong organization, attention to detail, and follow-through
Minimum Requirements
Education
High school diploma, G.E.D., or equivalent combination of education and experience required
Experience & Skills
Previous experience in an office or administrative setting preferred
Strong multitasking and organizational skills
Excellent verbal and written communication skills
Comfortable working in a high-volume email environment
Proficient with computers and scheduling/account management software (Spectrum experience preferred)
Previous customer service, service coordination, dispatch experience preferred