Privacy Policy

Customer Success Manager Jobs is operated by Simple Garden LLC ("we," "us," or "our"). This Privacy Policy explains what information we collect when you use Customer Success Manager Jobs ("csmjobs.com"), how we use it, and your choices regarding that information. Customer Success Manager Jobs is intended for users located in the United States. Job listings on this site are for positions based in the United States.

This policy describes our practices for data that is collected automatically when you browse the site (such as server logs) as well as data you choose to provide (such as your email address or account information). For optional features that require your personal data, we will ask for your explicit consent before collecting it.

1. Information We Collect

Search Queries

When you search for jobs on our site, we store the text of your search query along with derived data such as parsed search facets (e.g., location, salary range, employment type) and a mathematical representation of your query used to improve search results. Our search database does not store your IP address or browser information alongside queries. However, like all pages on the site, search requests are recorded in our server logs, which do include your IP address and the URL (including your query text). See "Server Logs" below. If you have an account and are signed in, your search queries may be associated with your account so you can save and revisit past searches.

Server Logs

Like most websites, our servers automatically record information when you visit our site. This may include your IP address, browser type, the pages you visit, the date and time of your visit, and other standard log data. Server logs are used for security monitoring, troubleshooting, and maintaining the reliability of our service.

Email Address

If you subscribe to our newsletter or job alerts, we collect the email address you provide. Your email is used to send you the communications you requested. You can unsubscribe at any time using the link included in every email. We retain your email address after you unsubscribe to manage your subscription preferences and prevent duplicate communications.

Account Information

If you create an account, you sign in through a third-party authentication provider (such as LinkedIn or Google). We receive your name, email address, and profile picture from the provider. We do not receive or store your password. Account data is used to personalize your experience and manage your account.

Bot Verification

We use an automated security service to verify that visitors are human and to protect our site from bots and abuse. This service may collect technical data about your browser and interaction patterns to make its determination.

2. How We Use Your Information

We use collected information for the following purposes:

• To provide and improve our job search service
• To process and understand search queries using third-party AI services, enabling more relevant job results
• To send you newsletters, job alerts, or other communications you have opted into
• To manage your account and provide account-related features, including saved searches
• To monitor and protect the security and integrity of our site
• To share your profile with employers and recruiters, if you opt in
• To analyze aggregate usage patterns and improve our service
• To comply with legal obligations

3. Why We Process Your Data

We process different types of data for different reasons:

• To operate the service: Search queries, server logs, and security data are processed because they are necessary for the site to function. Without processing search queries, we cannot return job results. Without server logs, we cannot maintain security or diagnose issues.
• With your consent: For optional features — such as newsletters, job alerts, account creation, and sharing your profile with employers or recruiters — we process your data only after you explicitly opt in. You may withdraw your consent at any time, and we will stop processing that data for that purpose.

4. Third-Party Services

AI Processing

When you enter a search query, the text of your query is sent to third-party AI services to extract search criteria and generate results. We do not intentionally send personal information to these services. However, if you include personal details in your search query, that text will be transmitted to these providers as part of processing your search.

Content Delivery Networks

We use third-party content delivery networks (CDNs) to serve fonts, scripts, and other static assets. When your browser loads these resources, the CDN provider may receive your IP address and standard browser information as part of the request. This is standard web behavior and is necessary to deliver the site to you.

Security and CDN Infrastructure

All traffic to our site passes through a security and performance provider that protects against attacks and accelerates content delivery. This provider may process your IP address, set functional cookies for security purposes, and collect technical data to distinguish legitimate visitors from bots.

Analytics

We may use analytics tools to understand how visitors use our site in aggregate. Analytics data helps us identify areas for improvement and measure the effectiveness of our service. Where analytics are used, we configure them to minimize personal data collection.

5. Cookies and Local Storage

Cookies are small text files stored on your device by your browser. They are widely used to make websites function properly and to provide information to site operators.

Functional Cookies

We set cookies that are necessary for the site to function properly. These include session cookies to keep you signed in, preference cookies to remember your settings, and security cookies set by our infrastructure provider for bot detection and verification. These cookies are essential to delivering the service and do not track you for advertising purposes.

Analytics Cookies

We use analytics cookies to understand how visitors interact with our site in aggregate. These cookies help us measure traffic patterns, identify popular features, and improve the user experience. Analytics data is used for internal purposes only and is not shared with advertisers.

Advertising Cookies

We do not use advertising or ad-targeting cookies.

Local Storage

We use your browser's local storage to remember minor interface preferences (such as whether you've seen a one-time UI hint). This data stays on your device, is never sent to our servers, and contains no personal information.

Your Cookie Choices

You can configure your browser to block or delete cookies at any time. Blocking functional cookies may prevent you from signing in or using certain features. Blocking analytics cookies will not affect your ability to use the site.

6. Data Retention

• Search queries: Query text and derived search data are retained to improve search quality and caching. We periodically review and purge stored queries that are no longer useful for these purposes. We recommend not including personal information in your search queries. If you have an account, saved searches are retained until you delete them or your account is closed.
• Server logs: Retained for up to 90 days, then deleted. Logs are used for security monitoring and troubleshooting.
• Email addresses: Retained for up to 3 years after you unsubscribe to manage subscription preferences and prevent duplicate communications, then deleted. You may request earlier deletion at any time by contacting us.
• Account data: Retained for as long as your account is active. You may request deletion of your account and associated data at any time.

7. Data Sharing and Sales

We do not sell your personal information as defined under the California Consumer Privacy Act (CCPA). We do not share your personal information for cross-context behavioral advertising. We share data with the third-party service providers described in this policy (AI processing, CDN, security infrastructure, and analytics) only to the extent necessary for them to provide their services to us.

If you choose to opt in, we may share limited profile information (such as your name, skills, or job preferences) with employers and recruiters to help match you with relevant opportunities. This sharing is not a "sale" under the CCPA — it occurs only at your direction and with your explicit, opt-in consent. No monetary or other valuable consideration is exchanged for your data. You can withdraw your consent and stop this sharing at any time through your account settings.

We may disclose information if required to do so by law, or if we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a lawful government request.

8. Your Rights and Choices

You have the right to request access to, correction of, or deletion of your personal information. If you have an account, you can view and delete your saved searches and account data directly. For any other requests, or if you do not have an account, we will make reasonable efforts to respond.

To exercise your rights, contact us at:

[email protected]

We will respond to your request within 30 days. If we need more time, we will notify you of the reason and the expected timeframe.

9. Adult Users

Customer Success Manager Jobs is intended for users who are at least 18 years of age. We do not knowingly collect personal information from anyone under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at [email protected] and we will take steps to delete that information.

10. Data Security

We take reasonable measures to protect the information we collect from unauthorized access, loss, misuse, or alteration. These measures include encryption of data in transit, secure server infrastructure, and access controls. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

11. Data Breach Notification

In the event of a data breach that affects your personal information, we will notify affected individuals and relevant authorities as required by applicable law.

12. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page and post the updated policy on this site. We encourage you to review this page periodically to stay informed about how we handle your information.

Your continued use of Customer Success Manager Jobs after any changes to this policy constitutes your acceptance of the updated terms.

13. Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of the State of Wyoming, United States, without regard to its conflict of law provisions.

14. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, contact us at: