Account Coordinator

Description

ACCOUNT COORDINATOR

Maxair - Newnan

Our Company Vision & Position Summary

Our vision is to create an environment where individuals are not only eager to succeed but also prepared and supported to thrive. We are dedicated to fostering growth that extends beyond our organization, enriching the lives of our people, their families and the communities they serve. At Maxair, we strive to cultivate a workplace where individuals find fulfillment in their work and build meaningful connections with each other.

Our Core Values

At Maxair, our Core Values guide how we work, support one another, and make decisions throughout the organization:

• ACCOUNTABILITY: Willingness to take ownership of my own actions and encouraging others to do the same, fostering a culture of responsibility and growth.
• DRIVE: The unwavering determination to support those around you, overcome obstacles, and achieve goals. 
• HUMILITY: Having an accurate assessment of your abilities and putting the interest of the team ahead of your own. 
• INTEGRITY: Always doing the right thing—even when it isn’t convenient, or no one is watching. 
• PEOPLE FOCUSED: Prioritizing the well-being and growth of teams, families, customers, and the community, ensuring they feel connected, supported, and valued. 

Position Summary

Maxair is looking for an organized and dependable Account Coordinator to help support the day-to-day needs of our Service and Account Management teams.

This role is a key part of keeping work moving. The Account Coordinator will help with quoting, material ordering, scheduling, customer portals, vendor follow-up, billing support, and job tracking. We are looking for someone who can stay on top of details, communicate well, and help make sure nothing falls through the cracks.

The right person for this position is proactive, reliable, and comfortable juggling multiple tasks throughout the day. This role will help improve turnaround time, keep jobs moving from request to completion, and support a better overall experience for our customers.

Key Responsibilities

• Assist with preparing, sending, and tracking quotes for service repairs and quoted work.
• Order materials needed for jobs and follow up on delivery status.
• Monitor parts deliveries to the warehouse and office.
• Communicate when materials arrive so work can be scheduled quickly.
• Help schedule quoted jobs, cranes, and subcontractors as needed.
• Manage customer portal tasks, including:
  • Accepting service call tickets.
  • Accepting quoted job tickets.
  • Updating job status.
  • Uploading service reports and closeout documents.
  • Scheduling and completing preventative maintenance visits.
• Monitor Power BI tasks and help mark jobs ready to bill once complete.
• Track open purchase orders and follow up on missing information.
• Request vendor invoices to help move jobs through the billing process.
• Coordinate with dispatchers, technicians, vendors, subcontractors,      warehouse teams, and account managers.
• Help keep job records accurate and organized.

Requirements

Qualifications

• Strong organizational skills and attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Comfortable using customer portals, spreadsheets, and internal systems.
• Good written and verbal communication skills.
• Consistent follow-up with vendors, internal teams, and customers.
• Experience in HVAC, construction, service coordination, or account support is helpful, but not required.
• Experience with Power BI, service management software, or customer portals is a plus.
• Dependable, proactive, and willing to learn.

Ideal Candidate

The ideal candidate is someone who enjoys keeping things organized and moving forward. 

This position is a great fit for someone who does not mind handling detailed administrative work, following up often, and helping a busy team stay on track.

We need someone who takes pride in being thorough, dependable, and helpful. This role will directly support customer accounts and help make sure service work is completed, documented, and billed accurately.

Why Join Maxair Mechanical

Maxair Mechanical is a fast-paced commercial HVAC service company with a strong focus on customer service and teamwork.

This role gives the Account Coordinator the opportunity to be involved in many parts of the service process, including quoting, scheduling, job closeout, billing support, and customer communication.

The Account Coordinator will play an important role in helping improve efficiency, communication, and follow-through across key accounts.

Job Type: Full-time

Benefits:

• Paid time off
• Health insurance
• Health savings account
• Flexible spending account
• Dental insurance
• Vision insurance
• Life insurance
• 401(k)
• 401(k) matching
• Referral program
• Tuition reimbursement

Work Location: In person – Newnan,GA.