About Lyra Health

Lyra Health is the leading provider of mental health solutions for employers supporting more than 20 million people globally. The company has delivered 13 million sessions of mental health care, published more than 20 peer-reviewed studies, and delivered unmatched outcomes in terms of access, clinical effectiveness and cost efficiency. Extensive peer-reviewed research confirms Lyra’s transformative care model helps people recover twice as fast and results in a 26% annual reduction in overall healthcare claims costs. Lyra is transforming access to life-changing mental health care through Lyra Empower, the only fully integrated, AI-powered platform combining the highest-quality care and technology solutions.

About the Role

Lyra Health is looking for a Customer Success Manager who is energized by engaging with customers, building relationships and delivering results. You should be highly organized, detail-oriented, and resourceful. This role will be a great fit for you if you are a doer, who is passionate about making a difference, comfortable with ambiguity, and is naturally collaborative.

 Geography: Strong preference for candidates in Eastern or Central U.S. time zones. 

"We are an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information or any other category protected by law.

By applying for this position, you acknowledge that your personal information will be processed as per the Lyra Health Workforce Privacy Notice. Through this application, to the extent permitted by law, we will collect personal information from you including, but not limited to, your name, email address, gender identity, employment information, and phone number for the purposes of recruiting and assessing suitability, aptitude, skills, qualifications, and interests for employment with Lyra.  We may also collect information about your race, ethnicity, and sexual orientation, which is considered sensitive personal information under the California Privacy Rights Act (CPRA) and special category data under the UK and EU GDPR.  Providing this information is optional and completely voluntary, and if you provide it you consent to Lyra processing it for the purposes as described at the point of collection, for example for diversity and inclusion initiatives.  If you are a California resident and would like to limit how we use this information, please use the Limit the Use of My Sensitive Personal Information form.  This information will only be retained for as long as needed to fulfill the purposes for which it was collected, as described above. Please note that Lyra does not ‘sell’ or ‘share’ personal information as defined by the CPRA. Outside of the United States, for example in the EU, Switzerland and the UK, you may have the right to request access to, or a copy of, your personal information, including in a portable format; request that we delete your information from our systems; object to or restrict processing of your information; or correct inaccurate or outdated personal information in our systems. These rights may be subject to legal limitations. To exercise your data privacy rights outside of the United States, please contact [email protected]. For more information about how we use and retain your information, please see our Workforce Privacy Notice."

Description

As a Customer Success Manager, you will serve as a strategic partner to customers who have invested in Annual Recurring Revenue (ARR) service contracts and software subscriptions. You will manage a portfolio of accounts, ensuring customers achieve their desired outcomes, realize measurable value, and remain satisfied throughout the lifecycle of their service contract engagement.

This role follows the LAER (Land, Adopt, Expand, Renew) customer success methodology, guiding customers from initial onboarding through adoption, growth, and long-term retention.

Key Responsibilities

Account Ownership & ARR Management

• Own and manage a portfolio of customer accounts with associated ARR targets
• Drive retention, renewal, and expansion within assigned accounts
• Develop and execute account plans aligned to customer goals and business outcomes

LAER Execution (Land, Adopt, Expand, Renew)

• Land:  This is a Sales function and Customer Success takes over once the contract is ‘landed’
• Adopt:  Drive service adoption through customer training, engagement, and best practices
• Expand:  Identify and develop upsell and cross-sell opportunities based on customer needs and usage insights
• Renew:  Lead proactive renewal strategies to maximize retention, mitigate churn risk and drive towards on-time renewals

Customer Engagement & Value Realization

• Conduct regular Quarterly Business Reviews (QBRs) to communicate value delivered and align on future objectives
• Translate customer usage data and KPIs into clear business value and ROI
• Align product and service capabilities with customer goals to increase satisfaction and outcomes

Relationship Management

• Build and maintain strong trust-based relationships with key stakeholders across customer organizations
• Serve as the primary point of contact for customer success-related activities
• Act as a customer advocate internally to ensure needs are understood and addressed

Growth & Collaboration

• Partner with Specialists and Account Managers to identify expansion opportunities
• Collaborate cross-functionally (sales, support, services, training) to deliver a seamless customer experience
• Proactively identify risks and develop mitigation plans to ensure customer success

Operational Support & Order Management

• Enter and manage service-related orders in the company ERP system
• Coordinate and confirm service orders with Vendors to ensure accuracy and alignment
• Track order status, resolve discrepancies, and ensure timely processing and communication
• Serve as a liaison between customers, internal teams, and Vendors for order-related activities

Data, Insights & Reporting

• Monitor customer health, usage trends, and engagement metrics
• Maintain accurate account data and activity in CRM systems
• Provide insights and forecasts related to renewals, churn risk, and growth opportunities

Requirements

• Proven experience in Customer Success, Account Management, or similar roles
• Experience managing ARR, SaaS, or subscription-based business models
• Familiarity with Rockwell Automation services, software offerings, or industrial automation environments (preferred)
• Demonstrated ability to grow accounts and increase annual recurring revenue
• Strong analytical mindset with ability to interpret customer data and usage patterns
• Excellent communication and relationship-building skills
• Ability to respond quickly to customer needs with a high level of professionalism
• Self-motivated with the ability to work independently in a fast-paced environment

Key Competencies

• Customer-centric mindset
• Strategic thinking and execution
• Strong problem-solving skills
• Cross-functional collaboration
• Organizational and time management skills

Success Metrics

• ARR growth and retention
• Renewal rates and churn reduction
• Expansion revenue (upsell/cross-sell)
• Customer satisfaction 
• Product and service adoption rates
• Order accuracy and processing efficiency

Qualifications

• High School or GED required
• 4 Year / Bachelor Degree preferred
• Degree in business of a technical discipline preferred
• Excellent interpersonal, written, verbal, and analytical skills
• Embody our HESCO P.R.I.D.E. (Passion – Respect – Initiative – Dependability – Ethical) core tenants
• Work well independently and with a team

Why This Role Matters

The Customer Success Manager plays a critical role in driving long-term customer value by ensuring successful adoption, measurable outcomes, and continued growth—directly impacting recurring revenue, customer loyalty, and overall business success.

Senior Director, Customer Success 

AcuityMD is a software and data platform that accelerates access to medical technologies. Each year, the FDA approves ~6,000 new medical devices. Our platform helps MedTech companies get these products to physicians more effectively so they can improve patient care with the latest technology. We're backed by Benchmark, Redpoint, and Ajax Health and we help MedTech companies identify how their products are used, understand why outcomes vary, and identify opportunities where physicians can better serve their patients.

We are targeting a Senior Director or VP level for this role. The Customer Success Leader will lead Customer Success Managers (CSMs) focused on the Strategic Segment ($1B+) accounts. In this role, you will lead a team of 7+ CSMs responsible for owning renewals, generating adoption, and driving customer satisfaction.

Team Mission

We are building a best-in-class Commercial Team and establishing a repeatable go-to-market motion. We are hiring a team of high-caliber Enterprise SaaS and Medical Device customer success professionals to thoughtfully engage VPs, General Managers, and other corporate decision makers and end-users across the Medical Device Industry. Our Customer Success team takes a proactive, consultative, and high-touch approach when working with customers, by engaging directly with end-users to generate platform adoption and running Executive Business Reviews to align with strategic initiatives and quantify and communicate ROI.

Responsibilities

• Drive customer retention and expansion by leading team of CSMs focused on the Strategic segment ($1B+ in revenue)
• Directly manage the Strategic Customer Success team, providing ongoing enablement, coaching, and development, including sharing and shaping Customer Success process, best practices, and strategies
• Engage directly with key customers on Executive Business Reviews (with CSMs) to communicate value provided by AcuityMD
• Provide support for CSMs in at-risk accounts through risk detection/alerting and action plans
• Building hiring plans and recruit, hire and onboard world class CSMs
• Partner closely with sales, product, and services teams to advance AcuityMD’s mission and approach to customer engagement
• Regularly monitor account health and user adoption across a large portfolio of accounts, and report on key performance indicators to Customer Success and broader Commercial team leadership

Your Profile

• 8+ years of experience in Customer Success or Account Management Enterprise SaaS
• 3+ years of experience leading high performing teams as a Senior Manager or Director
• Proven track record of exceeding retention and expansion quotas
• Ability to develop close personal relationships with customers and colleagues through empathy
• Patient and active listener
• Proactive and self-driven, and bring infectious energy and resiliency
• Passion for people, with a history of hiring, developing, and up-leveling your teams
• Proven ability to manage large (several hundred) logo portfolio
• Excellent written and verbal communication skills (email & PPT)

Nice to Haves

• Experience in venture-backed, growth stage companies
• Medical Device or Life Sciences experience
• Experience using CRM, ideally Hubspot

You must have an eligible work permit in the USA to be considered for this position

We Offer:

• Ground floor opportunity: Join a high-growth startup, backed by world-class investors across Enterprise SaaS and Medical Devices (Benchmark, Redpoint Ventures, and Ajax Health).
• Learning Budget: Reimbursements for relevant learning and up-skilling opportunities.
• Remote work: AcuityMD is committed to supporting full-remote flexibility for employees in the US. We provide a work-from-home stipend for all employees.
• Flexible PTO: Generous time off and flexible hours give you the freedom to do your best work.
• Paid Health, Dental, and Vision Plans: We offer 100% paid health, dental, and vision plans for all employees and 75% paid for our employees' dependents.
• Home Office Stipend: $1,000 to invest in remote office equipment and WiFi reimbursement.
• Optional Team Retreats: We meet in-person multiple times per year for co-working and social gatherings.
• Parental Leave: 8-16 weeks of fully-paid, flexible parental leave.

Who We Are:

The Company: We are builders, who are inspired by our mission to expand patient access to cutting-edge medical technologies. We value working collaboratively to solve hard problems for our customers with simple, innovative solutions. We push ourselves to learn with empathy. We foster an active culture of mentorship and inclusion, and we welcome new team members that share our values.

We're backed by Benchmark, Redpoint Ventures, Ajax Health, and several other leading software and medical device investors. Since Acuity launched in 2020, we've brought on customers ranging from publicly traded Fortune 500 companies to innovative growth-stage companies and regional medical device distributors.

The Product: AcuityMD uses data and software to help teams collaborate around the complex relationships they have with the users of medical technologies: doctors. Our platform empowers medical technology companies to see how their products are used, understand why outcomes vary, and identify opportunities where physicians or sites of care can better serve their patients.

AcuityMD is an Equal Opportunity Employer

AcuityMD is seeking to create a diverse work environment because all teams are stronger with different perspectives and life experiences. We strongly encourage people of all backgrounds to apply. We do not discriminate on the basis of race, gender, religion, color, national origin, sexual orientation, age, marital status, veteran status, or disability status. All employees and contractors of AcuityMD are responsible for maintaining a work culture free from discrimination and harassment by treating others with kindness and respect.

EvenUp is on a mission to close the justice gap using technology and AI. We empower personal injury lawyers and victims to get the justice they deserve. Our products enable law firms to secure faster settlements, higher payouts, and better outcomes for victims injured through no fault of their own in vehicle collisions, accidents, natural disasters, and more.

We are one of the fastest-growing vertical SaaS companies in history, and we are just getting started. EvenUp is backed by top VCs, including Bessemer Venture Partners, Bain Capital Ventures, SignalFire, and Lightspeed. We are looking to expand our team with talented, driven, and collaborative individuals who seek to have a lasting impact. Learn more at www.evenuplaw.com.

We are looking for a Customer Success Operations Manager to help scale the operational engine behind EvenUp’s Customer Success organization. In this role, you will partner closely with CS leadership and the broader Revenue Operations team to design the systems, processes, and insights that power how we support and grow our customers.

This is a highly cross-functional role at the center of EvenUp’s post-sales experience. You’ll help turn strategy into execution by improving the way we track customer outcomes, manage our CS workflows, and surface insights that drive better decisions. From building dashboards and refining key metrics to launching operational initiatives that improve retention and expansion, you’ll play a critical role in helping our Customer Success team deliver exceptional results for our customers at scale.

This role can be based in our San Francisco office (hybrid) or remotely anywhere in the United States or Canada, with a preference for candidates located in the Pacific Time zone.

What you'll do:

• Partner closely with Customer Success leadership to build and scale operational processes that support onboarding, retention, renewals, and customer growth.

• Develop and maintain reporting, dashboards, and performance metrics that provide visibility into key customer success KPIs such as retention, expansion, customer health, and adoption.

• Lead cross-functional initiatives that improve the post-sales customer journey, collaborating with teams across Revenue Operations, Sales, Product, Finance, and Data.

• Own and optimize the Customer Success technology stack, ensuring strong data integrity and effective workflows across systems such as Salesforce, customer success platforms, and BI tools.

• Write and analyze SQL queries to extract, validate, and model data that drives business decisions and operational improvements.

• Drive initiatives forward with a founder mentality: take ownership, push projects to completion, proactively solve problems, and make decisions with minimal instruction.

• Identify opportunities to improve operational efficiency through automation, process improvements, and new tooling that enables the Customer Success organization to scale.

What we look for:

• 8+ years of experience in Customer Success Operations, Revenue Operations, Sales Operations, or a related operational role in a high-growth SaaS environment.

• Strong analytical skills, with hands-on experience building dashboards, reporting, and data models that inform business decisions. SQL proficiency is required.

• Proven ability to lead cross-functional initiatives and drive operational improvements in a fast-paced environment.

• A systems-oriented, problem-solving mindset with strong communication skills and the ability to translate data into actionable insights for business stakeholders.

• Demonstrated –get it done– mentality: you can independently push through challenges, take ownership of projects, and ensure deliverables are completed efficiently without needing constant guidance.

• Hands-on experience with CRM and operational tools such as Salesforce, BI platforms, and customer success systems (e.g., Gainsight, Vitally, or similar).

Notice to Candidates:

EvenUp has been made aware of fraudulent job postings and unaffiliated third parties posing as our recruiting team – please know that we have no affiliation or connection to these situations. We only post open roles on our career page (evenuplaw.com/careers) or reputable job boards like our official LinkedIn or Indeed pages, and all official EvenUp recruitment emails will come from the domains @evenuplaw.com, @evenup.ai, @ext-evenuplaw.com, [email protected] or no‑[email protected] email addresses.

To ensure fairness and proper consideration, we do not accept resumes or expressions of interest via email or social media messages. If you’re interested in a role, please submit your application directly through our careers page.

If you receive communication from someone you believe is impersonating EvenUp, please report it to us at [email protected]. Examples of fraudulent domains include ‘careers-evenuplaw.com’ and ‘careers-evenuplaws.com’.

Benefits & Perks:

As part of our total rewards package, we offer attractive benefits and perks to our employees, including:

• Choice of medical, dental, and vision insurance plans for you and your family

• Additional insurance coverage options for life, accident, or critical illness

• Flexible paid time off, sick leave, short-term and long-term disability

• 10 US observed holidays, and Canadian statutory holidays by province

• A home office stipend

• 401(k) for US-based employees and RRSP for Canada-based employees

• Paid parental leave

• A local in-person meet-up program

• Hubs in San Francisco and Toronto

Please note the above benefits & perks are for full-time employees

EvenUp is an equal opportunity employer. We are committed to diversity and inclusion in our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Customer Success Manager

Location: Austin, TX (with domestic travel up to 30%)

Department: Professional Services & Customer Success

Employment Type: Full-Time

Location: Austin, Texas

About Esper

Esper was founded in 2018 with a mission to empower dynamic and responsive policymaking in government. We align existing data, stakeholders, and public policy goals to streamline the policymaking process at all levels of government. We imagine a world where policymaking is driven by data and insights from all stakeholders, transforming traditional bureaucracy into a dynamic and flexible system that encourages innovation and collaboration.

As a fast-growing GovTech company, Esper is at the intersection of two powerful forces: the modernization of government operations and the transformative potential of data-driven decision-making. Our customer base is expanding rapidly, and we are building the team that will define how public policy is shaped for decades to come.

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Technical Account Manager - REMOTE. In this role, you will have the opportunity to influence how organizations secure their cloud environments, ensuring customers derive maximum value from our partner's platform. Your expertise in cloud security will be vital as you guide customers through their journey, addressing technical concerns and advocating for their needs. Collaborating across teams, you'll ensure a cohesive customer experience that fosters satisfaction and loyalty. Join us in creating secure, efficient cloud solutions that enable businesses to thrive.

• Serve as a trusted technical advisor throughout the customer journey.
• Guide customers in deploying, configuring, and operationalizing the platform.
• Drive adoption of the platform and ensure customer satisfaction.
• Advocate for customer needs within the organization.
• Manage a portfolio of up to 15 customers, identifying opportunities for renewal and expansion.
• Collaborate with cross-functional teams to improve processes.
• Mentor and develop associate technical account managers.

• 5-8+ years of experience in technical customer-facing roles.
• Bachelor's degree in Computer Science, Engineering, or a related field.
• Strong understanding of cloud services and architecture.
• Experience with cloud-security best practices and threat models.
• Proven track record in account management and customer success.
• Excellent problem-solving skills and ability to troubleshoot complex issues.
• Strong communication and interpersonal skills.

• Medical, dental, and vision insurance.
• Home Office Setup reimbursement.
• Flexible Spending Accounts.
• Monthly Connectivity reimbursement.
• Employee Assistance Program (EAP).
• 401(k) Retirement Savings Plan with employer match.
• Flexible paid time off and 11 paid holidays.
• Paid leave programs including parental and medical leave.

Why Apply Through Jobgether?

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

#LI-CL1

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Technical Account Manager - REMOTE. In this role, you will have the opportunity to influence how organizations secure their cloud environments, ensuring customers derive maximum value from our partner's platform. Your expertise in cloud security will be vital as you guide customers through their journey, addressing technical concerns and advocating for their needs. Collaborating across teams, you'll ensure a cohesive customer experience that fosters satisfaction and loyalty. Join us in creating secure, efficient cloud solutions that enable businesses to thrive.

• Serve as a trusted technical advisor throughout the customer journey.
• Guide customers in deploying, configuring, and operationalizing the platform.
• Drive adoption of the platform and ensure customer satisfaction.
• Advocate for customer needs within the organization.
• Manage a portfolio of up to 15 customers, identifying opportunities for renewal and expansion.
• Collaborate with cross-functional teams to improve processes.
• Mentor and develop associate technical account managers.

• 5-8+ years of experience in technical customer-facing roles.
• Bachelor's degree in Computer Science, Engineering, or a related field.
• Strong understanding of cloud services and architecture.
• Experience with cloud-security best practices and threat models.
• Proven track record in account management and customer success.
• Excellent problem-solving skills and ability to troubleshoot complex issues.
• Strong communication and interpersonal skills.

• Medical, dental, and vision insurance.
• Home Office Setup reimbursement.
• Flexible Spending Accounts.
• Monthly Connectivity reimbursement.
• Employee Assistance Program (EAP).
• 401(k) Retirement Savings Plan with employer match.
• Flexible paid time off and 11 paid holidays.
• Paid leave programs including parental and medical leave.

Why Apply Through Jobgether?

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

#LI-CL1

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Technical Account Manager - REMOTE. In this role, you will have the opportunity to influence how organizations secure their cloud environments, ensuring customers derive maximum value from our partner's platform. Your expertise in cloud security will be vital as you guide customers through their journey, addressing technical concerns and advocating for their needs. Collaborating across teams, you'll ensure a cohesive customer experience that fosters satisfaction and loyalty. Join us in creating secure, efficient cloud solutions that enable businesses to thrive.

• Serve as a trusted technical advisor throughout the customer journey.
• Guide customers in deploying, configuring, and operationalizing the platform.
• Drive adoption of the platform and ensure customer satisfaction.
• Advocate for customer needs within the organization.
• Manage a portfolio of up to 15 customers, identifying opportunities for renewal and expansion.
• Collaborate with cross-functional teams to improve processes.
• Mentor and develop associate technical account managers.

• 5-8+ years of experience in technical customer-facing roles.
• Bachelor's degree in Computer Science, Engineering, or a related field.
• Strong understanding of cloud services and architecture.
• Experience with cloud-security best practices and threat models.
• Proven track record in account management and customer success.
• Excellent problem-solving skills and ability to troubleshoot complex issues.
• Strong communication and interpersonal skills.

• Medical, dental, and vision insurance.
• Home Office Setup reimbursement.
• Flexible Spending Accounts.
• Monthly Connectivity reimbursement.
• Employee Assistance Program (EAP).
• 401(k) Retirement Savings Plan with employer match.
• Flexible paid time off and 11 paid holidays.
• Paid leave programs including parental and medical leave.

Why Apply Through Jobgether?

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

#LI-CL1

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Technical Account Manager - REMOTE. In this role, you will have the opportunity to influence how organizations secure their cloud environments, ensuring customers derive maximum value from our partner's platform. Your expertise in cloud security will be vital as you guide customers through their journey, addressing technical concerns and advocating for their needs. Collaborating across teams, you'll ensure a cohesive customer experience that fosters satisfaction and loyalty. Join us in creating secure, efficient cloud solutions that enable businesses to thrive.

• Serve as a trusted technical advisor throughout the customer journey.
• Guide customers in deploying, configuring, and operationalizing the platform.
• Drive adoption of the platform and ensure customer satisfaction.
• Advocate for customer needs within the organization.
• Manage a portfolio of up to 15 customers, identifying opportunities for renewal and expansion.
• Collaborate with cross-functional teams to improve processes.
• Mentor and develop associate technical account managers.

• 5-8+ years of experience in technical customer-facing roles.
• Bachelor's degree in Computer Science, Engineering, or a related field.
• Strong understanding of cloud services and architecture.
• Experience with cloud-security best practices and threat models.
• Proven track record in account management and customer success.
• Excellent problem-solving skills and ability to troubleshoot complex issues.
• Strong communication and interpersonal skills.

• Medical, dental, and vision insurance.
• Home Office Setup reimbursement.
• Flexible Spending Accounts.
• Monthly Connectivity reimbursement.
• Employee Assistance Program (EAP).
• 401(k) Retirement Savings Plan with employer match.
• Flexible paid time off and 11 paid holidays.
• Paid leave programs including parental and medical leave.

Why Apply Through Jobgether?

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

#LI-CL1

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Technical Account Manager - REMOTE. In this role, you will have the opportunity to influence how organizations secure their cloud environments, ensuring customers derive maximum value from our partner's platform. Your expertise in cloud security will be vital as you guide customers through their journey, addressing technical concerns and advocating for their needs. Collaborating across teams, you'll ensure a cohesive customer experience that fosters satisfaction and loyalty. Join us in creating secure, efficient cloud solutions that enable businesses to thrive.

• Serve as a trusted technical advisor throughout the customer journey.
• Guide customers in deploying, configuring, and operationalizing the platform.
• Drive adoption of the platform and ensure customer satisfaction.
• Advocate for customer needs within the organization.
• Manage a portfolio of up to 15 customers, identifying opportunities for renewal and expansion.
• Collaborate with cross-functional teams to improve processes.
• Mentor and develop associate technical account managers.

• 5-8+ years of experience in technical customer-facing roles.
• Bachelor's degree in Computer Science, Engineering, or a related field.
• Strong understanding of cloud services and architecture.
• Experience with cloud-security best practices and threat models.
• Proven track record in account management and customer success.
• Excellent problem-solving skills and ability to troubleshoot complex issues.
• Strong communication and interpersonal skills.

• Medical, dental, and vision insurance.
• Home Office Setup reimbursement.
• Flexible Spending Accounts.
• Monthly Connectivity reimbursement.
• Employee Assistance Program (EAP).
• 401(k) Retirement Savings Plan with employer match.
• Flexible paid time off and 11 paid holidays.
• Paid leave programs including parental and medical leave.

Why Apply Through Jobgether?

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

#LI-CL1

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Technical Account Manager - REMOTE. In this role, you will have the opportunity to influence how organizations secure their cloud environments, ensuring customers derive maximum value from our partner's platform. Your expertise in cloud security will be vital as you guide customers through their journey, addressing technical concerns and advocating for their needs. Collaborating across teams, you'll ensure a cohesive customer experience that fosters satisfaction and loyalty. Join us in creating secure, efficient cloud solutions that enable businesses to thrive.

• Serve as a trusted technical advisor throughout the customer journey.
• Guide customers in deploying, configuring, and operationalizing the platform.
• Drive adoption of the platform and ensure customer satisfaction.
• Advocate for customer needs within the organization.
• Manage a portfolio of up to 15 customers, identifying opportunities for renewal and expansion.
• Collaborate with cross-functional teams to improve processes.
• Mentor and develop associate technical account managers.

• 5-8+ years of experience in technical customer-facing roles.
• Bachelor's degree in Computer Science, Engineering, or a related field.
• Strong understanding of cloud services and architecture.
• Experience with cloud-security best practices and threat models.
• Proven track record in account management and customer success.
• Excellent problem-solving skills and ability to troubleshoot complex issues.
• Strong communication and interpersonal skills.

• Medical, dental, and vision insurance.
• Home Office Setup reimbursement.
• Flexible Spending Accounts.
• Monthly Connectivity reimbursement.
• Employee Assistance Program (EAP).
• 401(k) Retirement Savings Plan with employer match.
• Flexible paid time off and 11 paid holidays.
• Paid leave programs including parental and medical leave.

Why Apply Through Jobgether?

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

#LI-CL1

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Technical Account Manager - REMOTE. In this role, you will have the opportunity to influence how organizations secure their cloud environments, ensuring customers derive maximum value from our partner's platform. Your expertise in cloud security will be vital as you guide customers through their journey, addressing technical concerns and advocating for their needs. Collaborating across teams, you'll ensure a cohesive customer experience that fosters satisfaction and loyalty. Join us in creating secure, efficient cloud solutions that enable businesses to thrive.

• Serve as a trusted technical advisor throughout the customer journey.
• Guide customers in deploying, configuring, and operationalizing the platform.
• Drive adoption of the platform and ensure customer satisfaction.
• Advocate for customer needs within the organization.
• Manage a portfolio of up to 15 customers, identifying opportunities for renewal and expansion.
• Collaborate with cross-functional teams to improve processes.
• Mentor and develop associate technical account managers.

• 5-8+ years of experience in technical customer-facing roles.
• Bachelor's degree in Computer Science, Engineering, or a related field.
• Strong understanding of cloud services and architecture.
• Experience with cloud-security best practices and threat models.
• Proven track record in account management and customer success.
• Excellent problem-solving skills and ability to troubleshoot complex issues.
• Strong communication and interpersonal skills.

• Medical, dental, and vision insurance.
• Home Office Setup reimbursement.
• Flexible Spending Accounts.
• Monthly Connectivity reimbursement.
• Employee Assistance Program (EAP).
• 401(k) Retirement Savings Plan with employer match.
• Flexible paid time off and 11 paid holidays.
• Paid leave programs including parental and medical leave.

Why Apply Through Jobgether?

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

#LI-CL1

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Technical Account Manager - REMOTE. In this role, you will have the opportunity to influence how organizations secure their cloud environments, ensuring customers derive maximum value from our partner's platform. Your expertise in cloud security will be vital as you guide customers through their journey, addressing technical concerns and advocating for their needs. Collaborating across teams, you'll ensure a cohesive customer experience that fosters satisfaction and loyalty. Join us in creating secure, efficient cloud solutions that enable businesses to thrive.

• Serve as a trusted technical advisor throughout the customer journey.
• Guide customers in deploying, configuring, and operationalizing the platform.
• Drive adoption of the platform and ensure customer satisfaction.
• Advocate for customer needs within the organization.
• Manage a portfolio of up to 15 customers, identifying opportunities for renewal and expansion.
• Collaborate with cross-functional teams to improve processes.
• Mentor and develop associate technical account managers.

• 5-8+ years of experience in technical customer-facing roles.
• Bachelor's degree in Computer Science, Engineering, or a related field.
• Strong understanding of cloud services and architecture.
• Experience with cloud-security best practices and threat models.
• Proven track record in account management and customer success.
• Excellent problem-solving skills and ability to troubleshoot complex issues.
• Strong communication and interpersonal skills.

• Medical, dental, and vision insurance.
• Home Office Setup reimbursement.
• Flexible Spending Accounts.
• Monthly Connectivity reimbursement.
• Employee Assistance Program (EAP).
• 401(k) Retirement Savings Plan with employer match.
• Flexible paid time off and 11 paid holidays.
• Paid leave programs including parental and medical leave.

Why Apply Through Jobgether?

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

#LI-CL1

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Technical Account Manager - REMOTE. In this role, you will have the opportunity to influence how organizations secure their cloud environments, ensuring customers derive maximum value from our partner's platform. Your expertise in cloud security will be vital as you guide customers through their journey, addressing technical concerns and advocating for their needs. Collaborating across teams, you'll ensure a cohesive customer experience that fosters satisfaction and loyalty. Join us in creating secure, efficient cloud solutions that enable businesses to thrive.

• Serve as a trusted technical advisor throughout the customer journey.
• Guide customers in deploying, configuring, and operationalizing the platform.
• Drive adoption of the platform and ensure customer satisfaction.
• Advocate for customer needs within the organization.
• Manage a portfolio of up to 15 customers, identifying opportunities for renewal and expansion.
• Collaborate with cross-functional teams to improve processes.
• Mentor and develop associate technical account managers.

• 5-8+ years of experience in technical customer-facing roles.
• Bachelor's degree in Computer Science, Engineering, or a related field.
• Strong understanding of cloud services and architecture.
• Experience with cloud-security best practices and threat models.
• Proven track record in account management and customer success.
• Excellent problem-solving skills and ability to troubleshoot complex issues.
• Strong communication and interpersonal skills.

• Medical, dental, and vision insurance.
• Home Office Setup reimbursement.
• Flexible Spending Accounts.
• Monthly Connectivity reimbursement.
• Employee Assistance Program (EAP).
• 401(k) Retirement Savings Plan with employer match.
• Flexible paid time off and 11 paid holidays.
• Paid leave programs including parental and medical leave.

Why Apply Through Jobgether?

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

#LI-CL1

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Technical Account Manager - REMOTE. In this role, you will have the opportunity to influence how organizations secure their cloud environments, ensuring customers derive maximum value from our partner's platform. Your expertise in cloud security will be vital as you guide customers through their journey, addressing technical concerns and advocating for their needs. Collaborating across teams, you'll ensure a cohesive customer experience that fosters satisfaction and loyalty. Join us in creating secure, efficient cloud solutions that enable businesses to thrive.

• Serve as a trusted technical advisor throughout the customer journey.
• Guide customers in deploying, configuring, and operationalizing the platform.
• Drive adoption of the platform and ensure customer satisfaction.
• Advocate for customer needs within the organization.
• Manage a portfolio of up to 15 customers, identifying opportunities for renewal and expansion.
• Collaborate with cross-functional teams to improve processes.
• Mentor and develop associate technical account managers.

• 5-8+ years of experience in technical customer-facing roles.
• Bachelor's degree in Computer Science, Engineering, or a related field.
• Strong understanding of cloud services and architecture.
• Experience with cloud-security best practices and threat models.
• Proven track record in account management and customer success.
• Excellent problem-solving skills and ability to troubleshoot complex issues.
• Strong communication and interpersonal skills.

• Medical, dental, and vision insurance.
• Home Office Setup reimbursement.
• Flexible Spending Accounts.
• Monthly Connectivity reimbursement.
• Employee Assistance Program (EAP).
• 401(k) Retirement Savings Plan with employer match.
• Flexible paid time off and 11 paid holidays.
• Paid leave programs including parental and medical leave.

Why Apply Through Jobgether?

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

#LI-CL1

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Technical Account Manager - REMOTE. In this role, you will have the opportunity to influence how organizations secure their cloud environments, ensuring customers derive maximum value from our partner's platform. Your expertise in cloud security will be vital as you guide customers through their journey, addressing technical concerns and advocating for their needs. Collaborating across teams, you'll ensure a cohesive customer experience that fosters satisfaction and loyalty. Join us in creating secure, efficient cloud solutions that enable businesses to thrive.

• Serve as a trusted technical advisor throughout the customer journey.
• Guide customers in deploying, configuring, and operationalizing the platform.
• Drive adoption of the platform and ensure customer satisfaction.
• Advocate for customer needs within the organization.
• Manage a portfolio of up to 15 customers, identifying opportunities for renewal and expansion.
• Collaborate with cross-functional teams to improve processes.
• Mentor and develop associate technical account managers.

• 5-8+ years of experience in technical customer-facing roles.
• Bachelor's degree in Computer Science, Engineering, or a related field.
• Strong understanding of cloud services and architecture.
• Experience with cloud-security best practices and threat models.
• Proven track record in account management and customer success.
• Excellent problem-solving skills and ability to troubleshoot complex issues.
• Strong communication and interpersonal skills.

• Medical, dental, and vision insurance.
• Home Office Setup reimbursement.
• Flexible Spending Accounts.
• Monthly Connectivity reimbursement.
• Employee Assistance Program (EAP).
• 401(k) Retirement Savings Plan with employer match.
• Flexible paid time off and 11 paid holidays.
• Paid leave programs including parental and medical leave.

Why Apply Through Jobgether?

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

#LI-CL1

About CooperSurgical

CooperSurgical is a leading fertility and women’s healthcare company dedicated to putting time on the side of women, babies, and families at the healthcare moments that matter most in life. As a division of CooperCompanies, we're driven by a unified purpose to enable patients to experience life's beautiful moments. Guided by our shared values – dedicated, innovative, friendly, partners, and do the right thing – our offerings support patients throughout their lifetimes, from contraception to fertility and birth solutions, to women’s and family care, and beyond. We currently offer over 600 clinically relevant medical devices to healthcare providers, including testing and treatment options, as well as an innovative suite of assisted reproductive technology and genomic testing solutions. Learn more at www.coopersurgical.com.

ud83d ┅ What we're looking for:

Humata Health Inc. is seeking a dynamic and results-driven Customer Success Manager (CSM) to join our team. As a CSM, you will play a pivotal role in ensuring the success and satisfaction of our provider customers by serving as their trusted advisor and advocate. You will guide customers through their journey with Humata Health, driving adoption, retention, and overall satisfaction while promoting long-term partnerships.

Location: Hybrid - Orlando, Florida, US or Remote, US

✅ Responsibilities

Customer Relationship Management:

• Own and nurture relationships with assigned customers to ensure seamless onboarding, implementation, and ongoing support.

• Act as the primary point of contact and advocate for customers, proactively addressing their needs and concerns.

Strategic Guidance:

• Establish a trusted advisor relationship with customers to drive the adoption of Humata Health’s solutions.

• Develop and execute success plans tailored to customers' strategic goals and operational workflows.

• Provide insights on industry best practices and leverage analytics to demonstrate value and ROI.

Operational Excellence:

• Balance high-level strategic planning and manage day-to-day tactical execution and problem-solving

• Oversee the customer lifecycle, ensuring smooth transitions from implementation to day-to-day operations.

• Collaborate with internal teams, including Growth, Product Development, and SME’s, to align solutions with customer needs.

• Track and analyze key metrics related to Humata’s performance and to inform proactive strategies.

Customer Advocacy:

• Serve as the voice of the customer, driving cross-functional initiatives to improve user experience and product performance.

• Facilitate customer feedback sessions and ensure actionable insights are integrated into product and service improvements.

Renewals and Growth:

• Drive customer retention and renewals by consistently demonstrating value.

• Identify opportunities for scope expansion or additional solutions based on customer needs.

Communication and Reporting:

• Deliver tailored reports and presentations that highlight customer outcomes, including cost savings, performance metrics, and progress toward goals.

• Prepare for and lead formal presentations to discuss account health and future plans.

Role Requirements

• Bachelor’s degree in Business, Economics, Healthcare Administration, or a related field.

• 5+ years of experience in a customer success or consulting role, preferably in healthcare or technology.

• Experience working in small teams where both strategic thinking and tactical execution are required daily

• Proven ability to build and maintain relationships with stakeholders at all levels, including executives and operational teams.

• Exceptional communication and presentation skills, with a talent for tailoring messaging to diverse audiences.

• Proficient in PowerBI and data analytics

• Strong analytical mindset with experience in tracking and interpreting key performance indicators (KPIs).

✤✨Preferred Experience & Skills:

• Demonstrate ability to work effectively in small team environments and early-stage companies

• Familiarity with healthcare operations, prior authorization, or revenue cycle workflow optimization

• Willingness to travel as required (up to 30%).

Hiring Process & Timeline

We are targeting a start date of June 2026

Interview Stages:

1. Initial phone screen with HR

2. Hiring manager interview

3. Case study & roundtable

4. Reference checks

5. Offer

Why Join Humata Health?

• Impactful Work: Contribute to innovative solutions that improve healthcare efficiency and patient outcomes

• Remote Flexibility: Enjoy working remotely while being part of a collaborative team, with access to our new office in Winter Park, FL

• Competitive Compensation: Enjoy competitive base compensation, equity through our Employee Stock Option Plan, and bonus-eligible roles

• Comprehensive Benefits: Full benefits package including unlimited PTO and 401k program with employer match

• Growth Opportunities: Advance your career in a fast-paced, high-impact environment with ample professional development

• Inclusive Culture: Join a diverse workplace where your ideas and contributions are valued

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Pay Transparency

Humata Health will provide pay transparency information upon application to those in qualifying jurisdictions.

Our salary ranges are based on competitive pay for our company’s size and industry. They are one part of the total compensation package that may also include equity, variable compensation, and benefits.? Individual pay decisions are ultimately based on several factors, including qualifications, experience level, skillset, geography, and balancing internal equity.

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Humata Health is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

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Join us in our mission to transform healthcare while building a life that works in harmony both in and outside the office.