Customer Success Manager Jobs
Z

Enterprise Customer Success Manager - Dotloop

Zillow

Remote (Remote-USA) Senior Level
Posted 1 day ago

Perks

  • equity awards

Skills

Customer Success Account Management SaaS Google Workspace

About the Role

Join Zillow Group’s dotloop team to partner with high‑value brokerage customers, driving adoption, retention, and expansion of our real‑estate software suite while shaping best‑in‑class customer‑success practices and mentoring peers. You’ll help unlock the next chapter for millions of users by delivering strategic, data‑informed guidance across Zillow’s portfolio of products.

Jobgether

Remote Customer Success Manager - REMOTE

Jobgether

Remote Senior Level
Posted 1 day ago

Benefits

  • medical insurance
  • dental insurance
  • vision insurance
  • 401(k) with employer match
  • life insurance
  • disability coverage

Perks

  • employee share purchase program
  • tuition reimbursement
  • commuter subsidy
  • flexible spending accounts
  • paid time off

Skills

CAD PLM ALM project management communication

About the Role

As a Senior Customer Success Manager, you will partner with leading Life Sciences organizations to ensure they realize the full value of our solutions. You’ll serve as a trusted advisor to executive teams, shaping adoption strategies and uncovering growth opportunities.

Jobgether

Remote Customer Success Manager

Jobgether

Remote Senior Level
Posted 1 day ago

Benefits

  • medical insurance
  • dental insurance
  • vision insurance
  • 401(k) match
  • life insurance
  • disability coverage

Perks

  • employee share purchase program
  • paid time off
  • tuition reimbursement
  • commuter subsidy

Skills

CAD PLM ALM Customer Success Project Management

About the Role

As a Senior Customer Success Manager, you’ll partner with high‑visibility Life Sciences accounts, acting as a trusted advisor to drive adoption and uncover growth opportunities for our solutions.

Jobgether

Remote Sr. Customer Success Manager

Jobgether

Remote Senior Level
Posted 1 day ago

Benefits

  • medical insurance
  • dental insurance
  • vision insurance
  • 401(k) with employer match
  • life insurance
  • disability coverage
  • flexible spending accounts

Perks

  • employee share purchase program
  • paid time off
  • tuition reimbursement
  • commuter subsidy

Skills

CAD PLM ALM project management

About the Role

Join us to lead customer success for high‑visibility Life Sciences accounts, acting as a trusted advisor who drives adoption and growth of our solutions.

Jobgether

Customer Success Lead - REMOTE

Jobgether

Remote Senior Level
Posted 1 day ago

Benefits

  • medical insurance
  • dental insurance
  • vision insurance
  • 401(k) match
  • life insurance
  • disability coverage

Perks

  • competitive salary
  • employee share purchase program
  • paid time off
  • sick leave
  • tuition reimbursement
  • commuter subsidy
  • flexible spending accounts

Skills

CAD PLM ALM project management communication

About the Role

Join a leading Life Sciences solutions provider where you’ll partner with high‑visibility accounts as a trusted advisor, driving adoption and delivering measurable business impact.

Deel

Senior Customer Success Manager, SMB

Deel

Remote (, ) Senior Level
Posted 1 day ago

Benefits

  • health insurance
  • dental

Perks

  • stock grant

Skills

client-facing relationship building data analysis SQL (basic) account strategy risk management project management

About the Role

Who we are is what we do. Deel is the all-in-one payroll and HR platform for global teams. Our vision is to unlock global opportunity for every person, team, and business. Built for the way the world works today, Deel combines HRIS, payroll, compliance, benefits, performance, and equipment management into one seamless platform. With AI-powered tools and a fully owned payroll infrastructure, Deel supports every worker type in 150+ countries—helping businesses scale smarter, faster, and more compliantly. Among the largest globally distributed companies in the world, our team of 7,000 spans more than 100 countries, speaks 74 languages, and brings a connected and dynamic culture that drives continuous learning and innovation for our customers. Why should you be part of our success story? As the fastest-growing Software as a Service (SaaS) company in history, Deel is transforming how global talent connects with world-class companies – breaking down borders that have traditionally limited both hiring and career opportunities. We're not just building software; we're creating the infrastructure for the future of work, enabling a more diverse and inclusive global economy. In 2024 alone, we paid $11.2 billion to workers in nearly 100 currencies and provided healthcare and benefits to workers in 109 countries—ensuring people get paid and protected, no matter where they are. Our momentum is reflected in our achievements and customer satisfaction: CNBC Disruptor 50, Forbes Cloud 100, Deloitte Fast 500, and repeated recognition on Y Combinator’s top companies list – all while maintaining a 4.83 average rating from 15,000 reviews across G2, Trustpilot, Captera, Apple and Google. Your experience at Deel will be a career accelerator. At the forefront of the global work revolution, you'll tackle complex challenges that impact millions of people's working lives. With our momentum—backed by a $17.3 billion valuation and $1 B in Annual Recurring Revenue (ARR) in just over five years—you'll drive meaningful impact while building expertise that makes you a sought-after leader in the transformation of global work. Responsibilities Accounts: The Senior CSM will focus on a smaller number of high-value strategic accounts. Develop and execute comprehensive account strategies for long-term success. Risk: Proactively identify risks before they happen. Rally and project management internal stakeholders to address customer issues in a timely manner to optimize customer sentiment. Relationships: Build relationships with senior stakeholders. Develop a deep understanding of the customer's business, hiring plans, and the outcomes that will define the success of the partnership. Then put a success plan in place to maximize the customers’ experience. Host regular business reviews to review the partnership. Product: Be the voice of the customer by collecting product and operational feedback. CSM should prioritize requirements based on risk, urgency, and revenue impact + project manage internal stakeholders to deliver priority items in a timely manner while setting appropriate expectations with the customer along the way. Responsible for providing a high-quality experience to our customers on a day-to-day basis. Coordinate with internal stakeholders to ensure timely response and completion of customer requests. Drive adoption of platform features that will lead to a better customer experience and better retention. Qualifications You have a minimum of 6+ years of relevant work experience, including client-facing experience Have previous experience in at least one of the following: fast-growth startup, top-tier management consulting, investment banking, or private equity Relationship builder who remains calm and collected when facing a crisis or criticism and celebrates partners’ successes with them Quantitatively inclined and data savvy; you may not be a SQL expert, but you enjoy drawing quick, insightful conclusions from complex data sets, asking critical questions, and synthesizing raw numbers into simple, actionable recommendations A reliable, motivated self-starter with a passionate growth mentality. You enjoy fast-paced environments, aren’t deterred by setbacks or pivots, and thrive in roles requiring a very high degree of responsibility Have a solid track record of achievement - e.g., had success in a top-tier company, delivered quantifiable business impact, quickly assumed responsibilities, or won competitive awards Have a strong analytical foundation with the ability to manipulate and synthesize data Are curious by nature and interested in making an impact Total Rewards Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all. Some things you’ll enjoy Stock grant opportunities dependent on your role, employment status and location Additional perks and benefits based on your employment status and country The flexibility of remote work, including optional WeWork access At Deel, we’re an equal-opportunity employer that values diversity and positively encourage applications from suitably qualified and eligible candidates regardless of race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity or other applicable legally protected characteristics. Unless otherwise agreed, we will communicate with job applicants using Deel-specific emails, which include @ deel.com and other acquired company emails like @ payspace.com and @ paygroup.com . You can view the most up-to-date job listings at Deel by visiting our careers page . Deel is an equal-opportunity employer and is committed to cultivating a diverse and inclusive workplace that reflects different abilities, backgrounds, beliefs, experiences, identities and perspectives. Deel will provide accommodations on request throughout the recruitment, selection and assessment process for applicants with disabilities. If you require accommodations, please inform our Talent Acquisition Team via this link and a team member will be in touch to ensure your equal participation. If you have difficulty accessing the form, please email at [email protected]. As part of our hiring process, we primarily rely on interviews and role-related assessments. In limited cases, we may also consider informal background information relevant to the role, in line with our privacy and fairness obligations. This application process does utilise Automated Employment Decision Tools (AEDT) and AI systems to assist in evaluating candidates based on experience level, technical skills and qualifications. As a fully remote company, we also utilise AI-powered deepfake and fraud detection technologies to verify the authenticity of candidate identities and interactions during assessments and interviews. This processing is conducted in compliance with applicable Data Protection, AI Governance and Labour Laws. We ensure human oversight is maintained in all final hiring decisions. Your personal data is not used to train AI models. For more information on how we process your personal data, please see our Privacy Policy . For NYC Residents: In accordance with NYC Local Law 144, an independent bias audit has been conducted on AEDT; results are available at Ashby , Covey .

Cartesia

Technical Account Manager

Cartesia

Onsite (San Francisco, California) Senior Level
Posted 1 day ago

Benefits

  • medical insurance
  • dental insurance
  • vision insurance
  • 401(k)

Perks

  • free lunch, dinner, and snacks
  • relocation assistance
  • immigration support
  • personal Yoshi

Skills

technical account management customer success solutions engineering API integration system architecture project management AI agents voice AI real-time audio/video telephony infrastructure developer tools API‑first product

About the Role

Join Cartesia, a fast‑growing AI startup pioneering next‑generation, on‑device foundation models, and help enterprise customers bring cutting‑edge AI capabilities to production as a Technical Account Manager. You’ll own the post‑sale technical relationship, drive go‑live implementations, and shape the TAM playbook in a high‑impact, early‑stage environment.

Jobgether

Lead Customer Success Manager REMOTE

Jobgether

Remote Senior Level
Posted 1 day ago

Benefits

  • Medical insurance
  • Dental insurance
  • Vision insurance
  • 401(k) match
  • Life insurance
  • Disability coverage

Perks

  • Employee share purchase program
  • Tuition reimbursement
  • Commuter subsidy

Skills

Customer Success Project Management CAD PLM ALM

About the Role

Join us to lead customer success for high‑visibility Life Sciences accounts, acting as a trusted advisor who drives adoption and strategic growth of our solutions.

Jobgether

Remote Customer Success Manager Sr.

Jobgether

Remote Senior Level
Posted 1 day ago

Benefits

  • Medical insurance
  • Dental insurance
  • Vision insurance
  • 401(k) with employer match
  • Life insurance
  • Disability coverage

Perks

  • Employee share purchase program
  • Paid time off
  • Tuition reimbursement
  • Commuter subsidy
  • Flexible spending accounts

Skills

CAD PLM ALM project management customer success

About the Role

Join us to shape the success of leading Life Sciences companies by acting as a trusted advisor who drives adoption of our cutting‑edge CAD/PLM solutions and uncovers growth opportunities. You’ll partner with executive teams on high‑visibility accounts, ensuring our technology delivers real business value.

OpenRouter

Customer Success Manager

OpenRouter

Remote (United States)
Posted 1 day ago

Skills

Large Language Models (LLMs) API integration SaaS platforms AI strategy Revenue management Customer success Data analysis Technical communication ROI analysis

About the Role

Join OpenRouter, the unified interface powering the world’s leading large language models, where you’ll own enterprise accounts and drive AI adoption, revenue growth, and measurable outcomes for cutting‑edge AI‑native companies. You’ll translate complex AI use cases into scalable solutions and be a key partner in shaping the future of AI infrastructure.

Jobgether

Lead Customer Success Manager (Remote)

Jobgether

Remote Senior Level
Posted 1 day ago

Benefits

  • medical insurance
  • dental insurance
  • vision insurance
  • 401(k) match
  • life insurance
  • disability coverage

Skills

CAD PLM ALM project management

About the Role

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Senior Customer Success Manager - REMOTE. In this strategic role, you will have a direct impact on enhancing client relationships and driving customer satisfaction across the Life Sciences sector. You will work with high-profile accounts, providing expertise and support to ensure clients fully realize the value of their investments. Your contributions will not only support customer success but will also be instrumental in identifying opportunities for growth and improvement. As a trusted advisor, you will engage with executive teams to foster ongoing partnerships, making a significant difference in how our solutions meet business objectives. If you thrive in a fast-paced environment and are passionate about making a difference, we want to hear from you. \n Accountabilities Work with high visibility accounts in the Life Sciences industry Advance the relationship with Direct Strategic/Enterprise and Commercial customers Establish and maintain partnership operating framework to drive engagement Function as a trusted advisor for client executive, program, and technical teams Act as the voice of the customer, providing feedback to enhance overall experience Contribute as an integral member of the account team, identifying new opportunities Manage critical adoption programs for key accounts as designated Ensure rapid and successful adoption of acquired solutions Requirements 8+ years of Customer Success, Project Management, or relevant industry experience Experience in the Life Sciences industry Understanding of CAD, PLM, or ALM software implementations Strong oral and written communication skills Ability to translate technical issues into business terms Basic understanding of project management principles Ability to multi-task and coordinate activities in a matrix environment Benefits Competitive salary range based on experience and qualifications Opportunity to become a shareholder through employee share purchase program Medical, dental, and vision insurance Paid time off and sick leave Tuition reimbursement opportunities 401(k) contributions with employer match Flexible spending accounts Life insurance and disability coverage Commuter subsidy for office-assigned employees \n Why Apply Through Jobgether? We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1

Jobgether

Lead Customer Success Manager - REMOTE

Jobgether

Remote Senior Level
Posted 1 day ago

Benefits

  • Medical insurance
  • Dental insurance
  • Vision insurance
  • 401(k) with employer match
  • Life insurance
  • Disability coverage

Perks

  • Employee share purchase program
  • Paid time off
  • Sick leave
  • Tuition reimbursement
  • Commuter subsidy

Skills

Customer Success Project Management CAD PLM ALM

About the Role

Join us as a Senior Customer Success Manager to drive client success and growth within the Life Sciences sector, working with high‑visibility accounts as a trusted advisor to executive teams.

Jobgether

Customer Success Manager (remote)

Jobgether

Remote Senior Level
Posted 1 day ago

Benefits

  • medical insurance
  • dental insurance
  • vision
  • t... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ...

Skills

CAD PLM ALM Project Management

About the Role

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Senior Customer Success Manager - REMOTE. In this strategic role, you will have a direct impact on enhancing client relationships and driving customer satisfaction across the Life Sciences sector. You will work with high-profile accounts, providing expertise and support to ensure clients fully realize the value of their investments. Your contributions will not only support customer success but will also be instrumental in identifying opportunities for growth and improvement. As a trusted advisor, you will engage with executive teams to foster ongoing partnerships, making a significant difference in how our solutions meet business objectives. If you thrive in a fast-paced environment and are passionate about making a difference, we want to hear from you. \n Accountabilities Work with high visibility accounts in the Life Sciences industry Advance the relationship with Direct Strategic/Enterprise and Commercial customers Establish and maintain partnership operating framework to drive engagement Function as a trusted advisor for client executive, program, and technical teams Act as the voice of the customer, providing feedback to enhance overall experience Contribute as an integral member of the account team, identifying new opportunities Manage critical adoption programs for key accounts as designated Ensure rapid and successful adoption of acquired solutions Requirements 8+ years of Customer Success, Project Management, or relevant industry experience Experience in the Life Sciences industry Understanding of CAD, PLM, or ALM software implementations Strong oral and written communication skills Ability to translate technical issues into business terms Basic understanding of project management principles Ability to multi-task and coordinate activities in a matrix environment Benefits Competitive salary range based on experience and qualifications Opportunity to become a shareholder through employee share purchase program Medical, dental, and vision insurance Paid time off and sick leave Tuition reimbursement opportunities 401(k) contributions with employer match Flexible spending accounts Life insurance and disability coverage Commuter subsidy for office-assigned employees \n Why Apply Through Jobgether? We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1

Jobgether

Customer Success Manager REMOTE

Jobgether

Remote Senior Level
Posted 1 day ago

Benefits

  • medical insurance
  • dental insurance
  • vision insurance
  • 401(k) match
  • life insurance
  • disability coverage

Skills

CAD PLM ALM project management

About the Role

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Senior Customer Success Manager - REMOTE. In this strategic role, you will have a direct impact on enhancing client relationships and driving customer satisfaction across the Life Sciences sector. You will work with high-profile accounts, providing expertise and support to ensure clients fully realize the value of their investments. Your contributions will not only support customer success but will also be instrumental in identifying opportunities for growth and improvement. As a trusted advisor, you will engage with executive teams to foster ongoing partnerships, making a significant difference in how our solutions meet business objectives. If you thrive in a fast-paced environment and are passionate about making a difference, we want to hear from you. \n Accountabilities Work with high visibility accounts in the Life Sciences industry Advance the relationship with Direct Strategic/Enterprise and Commercial customers Establish and maintain partnership operating framework to drive engagement Function as a trusted advisor for client executive, program, and technical teams Act as the voice of the customer, providing feedback to enhance overall experience Contribute as an integral member of the account team, identifying new opportunities Manage critical adoption programs for key accounts as designated Ensure rapid and successful adoption of acquired solutions Requirements 8+ years of Customer Success, Project Management, or relevant industry experience Experience in the Life Sciences industry Understanding of CAD, PLM, or ALM software implementations Strong oral and written communication skills Ability to translate technical issues into business terms Basic understanding of project management principles Ability to multi-task and coordinate activities in a matrix environment Benefits Competitive salary range based on experience and qualifications Opportunity to become a shareholder through employee share purchase program Medical, dental, and vision insurance Paid time off and sick leave Tuition reimbursement opportunities 401(k) contributions with employer match Flexible spending accounts Life insurance and disability coverage Commuter subsidy for office-assigned employees \n Why Apply Through Jobgether? We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1

Z

Clinical Implementation Specialist, Hospital (East)

ZOLL Medical Corporation

Remote (US GA Atlanta)
Posted 1 day ago

Skills

iPad Outlook Microsoft Suite Microsoft Office BLS ACLS PALS project management clinical education

About the Role

Join ZOLL, a global leader in lifesaving medical technology operating in over 140 countries, where you’ll drive the implementation of cutting‑edge hospital products and train clinical teams to improve patient outcomes across large health systems.

Jobgether

Senior Customer Success Manager (remote)

Jobgether

Remote Senior Level
Posted 1 day ago

Benefits

  • medical insurance
  • dental insurance
  • vision
  • 401(k) contributions
  • employer ​​  ​     ...

Skills

Customer Success Project Management Life Sciences industry knowledge CAD PLM ALM Oral communication Written communication Technical translation Matrix environment coordination

About the Role

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Senior Customer Success Manager - REMOTE. In this strategic role, you will have a direct impact on enhancing client relationships and driving customer satisfaction across the Life Sciences sector. You will work with high-profile accounts, providing expertise and support to ensure clients fully realize the value of their investments. Your contributions will not only support customer success but will also be instrumental in identifying opportunities for growth and improvement. As a trusted advisor, you will engage with executive teams to foster ongoing partnerships, making a significant difference in how our solutions meet business objectives. If you thrive in a fast-paced environment and are passionate about making a difference, we want to hear from you. \n Accountabilities Work with high visibility accounts in the Life Sciences industry Advance the relationship with Direct Strategic/Enterprise and Commercial customers Establish and maintain partnership operating framework to drive engagement Function as a trusted advisor for client executive, program, and technical teams Act as the voice of the customer, providing feedback to enhance overall experience Contribute as an integral member of the account team, identifying new opportunities Manage critical adoption programs for key accounts as designated Ensure rapid and successful adoption of acquired solutions Requirements 8+ years of Customer Success, Project Management, or relevant industry experience Experience in the Life Sciences industry Understanding of CAD, PLM, or ALM software implementations Strong oral and written communication skills Ability to translate technical issues into business terms Basic understanding of project management principles Ability to multi-task and coordinate activities in a matrix environment Benefits Competitive salary range based on experience and qualifications Opportunity to become a shareholder through employee share purchase program Medical, dental, and vision insurance Paid time off and sick leave Tuition reimbursement opportunities 401(k) contributions with employer match Flexible spending accounts Life insurance and disability coverage Commuter subsidy for office-assigned employees \n Why Apply Through Jobgether? We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1

Jobgether

Senior Customer Success Manager - REMOTE

Jobgether

Remote Senior Level
Posted 1 day ago

Benefits

  • Medical insurance
  • Dental insurance
  • Vision insurance
  • 401(k) with employer match
  • Life insurance
  • Disability coverage
  • Flexible spending accounts

Perks

  • Paid time off
  • Tuition reimbursement
  • Commuter subsidy
  • Employee share purchase program

Skills

Customer Success Project Management CAD PLM ALM

About the Role

Join us to lead customer success for high‑visibility Life Sciences accounts, acting as a trusted advisor who drives adoption and uncovers growth opportunities for our cutting‑edge solutions.

Jobgether

Remote Senior Customer Success Manager (Remote)

Jobgether

Remote Senior Level
Posted 1 day ago

Benefits

  • Medical insurance
  • Dental insurance
  • Vision insurance
  • 401(k) with employer match
  • Life insurance
  • Disability coverage

Perks

  • Employee share purchase program
  • Paid time off
  • Sick leave
  • Tuition reimbursement
  • Flexible spending accounts
  • Commuter subsidy

Skills

Customer Success Project Management Life Sciences CAD PLM ALM Strong communication

About the Role

Join a leading Life Sciences solutions provider where you’ll act as a trusted advisor to high‑visibility customers, shaping their success and uncovering new growth opportunities. You’ll lead adoption of advanced CAD/PLM/ALM technologies, directly influencing how industry leaders achieve their business objectives.

Jobgether

Customer Success Manager - REMOTE

Jobgether

Remote Senior Level
Posted 1 day ago

Benefits

  • medical insurance
  • dental insurance
  • vision insurance
  • 401(k) match
  • life insurance
  • disability coverage
  • flexible spending accounts

Skills

CAD PLM ALM Customer Success Project Management

About the Role

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Senior Customer Success Manager - REMOTE. In this strategic role, you will have a direct impact on enhancing client relationships and driving customer satisfaction across the Life Sciences sector. You will work with high-profile accounts, providing expertise and support to ensure clients fully realize the value of their investments. Your contributions will not only support customer success but will also be instrumental in identifying opportunities for growth and improvement. As a trusted advisor, you will engage with executive teams to foster ongoing partnerships, making a significant difference in how our solutions meet business objectives. If you thrive in a fast-paced environment and are passionate about making a difference, we want to hear from you. \n Accountabilities Work with high visibility accounts in the Life Sciences industry Advance the relationship with Direct Strategic/Enterprise and Commercial customers Establish and maintain partnership operating framework to drive engagement Function as a trusted advisor for client executive, program, and technical teams Act as the voice of the customer, providing feedback to enhance overall experience Contribute as an integral member of the account team, identifying new opportunities Manage critical adoption programs for key accounts as designated Ensure rapid and successful adoption of acquired solutions Requirements 8+ years of Customer Success, Project Management, or relevant industry experience Experience in the Life Sciences industry Understanding of CAD, PLM, or ALM software implementations Strong oral and written communication skills Ability to translate technical issues into business terms Basic understanding of project management principles Ability to multi-task and coordinate activities in a matrix environment Benefits Competitive salary range based on experience and qualifications Opportunity to become a shareholder through employee share purchase program Medical, dental, and vision insurance Paid time off and sick leave Tuition reimbursement opportunities 401(k) contributions with employer match Flexible spending accounts Life insurance and disability coverage Commuter subsidy for office-assigned employees \n Why Apply Through Jobgether? We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1

Jobgether

Remote Lead Customer Success Manager

Jobgether

Remote Senior Level
Posted 1 day ago

Benefits

  • medical insurance
  • dental insurance
  • vision insurance
  • 401(k) match
  • life insurance
  • disability coverage

Perks

  • employee share purchase program
  • paid time off
  • tuition reimbursement
  • commuter subsidy

Skills

Customer Success Project Management CAD PLM ALM

About the Role

You’ll lead strategic customer success initiatives for high‑visibility Life Sciences accounts, ensuring rapid adoption and delivering measurable business value. As a trusted advisor, you’ll influence product direction and uncover new growth opportunities.