Customer Success Manager Jobs
A

Principal Customer Success Manager, DX

Atlassian

Remote (Salt Lake City, UT) Senior Level $140k - $219k/yr
Posted Today

Perks

  • Remote work

Skills

Customer Success Account Management Technical Account Management Consulting Account Director Presentation Communication Relationship Building People Management Influencing Negotiation Problem Solving Strategic Thinking Technical Knowledge Detail Orientation Time Management Collaboration

About the Role

Overview Working at Atlassian Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Responsibilities About D X DX is headquartered in Salt Lake City, Utah and is one of the fastest-growing SaaS companies globally. We help engineering leaders build high-performing, productive teams. DX collects millions of data points daily, powering insights into developer productivity and experience at companies like Pinterest, GitHub, BNY, Xero, and many more. Our business has scaled profitably and grown rapidly—tripling annual recurring revenue in the last several years. DX recently closed on its acquisition by Atlassian. By joining Atlassian, we will expand our resources, accelerate growth and R&D, and ultimately deliver greater impact to our customers. About the role We are a team of passionate, 10X performers who are energized by making an impact on our customers and our company. As a CSM, you will be partnering with a small portfolio of DX’s most strategic customers to drive engineering transformation using our platform. In this role, you’ll be managing an important segment of our customers through implementation and rollout and the eventual renewal. Along the way, you’ll be focused on driving their success with the program, helping ensure product utilization, business alignment, and that DX is always supporting high-value use cases at the company. You will join a team of collaborative CSMs and reporting to our VP of Customer Experience. Everyone on the team is here to do more than just be a great CSM. We’re all working together to build an exceptional customer success function and a generational business, and everyone is extremely close to—and has influence over—important decision-making at the company. This is a special opportunity for the right person. At DX, the challenge isn’t firefighting or dealing with a buggy product. Our challenge is partnering with customers to ensure DX drives real change and positive impact at their company. Every CSM will have a great supporting cast, allowing you to focus on being proactive and strategic rather than reactive. Key responsibilities Become a product expert and a master of our customer success process Own the full customer lifecycle, from implementation, to driving program success (utilization, business alignment, use case development and fulfillment) and running the renewal Effectively coordinate and lead the internal team focused on supporting each customer to ensure our customers get what they need (ProServ, Sales, Support, and Solutions Engineering) Create and maintain a customer success plan, tracking success initiatives Meet targets for net renewal and customer expansion, accurately forecast renewals and track their progress Identify and resolve potential renewal challenges to ensure a high renewal rate Establish DX as a key strategic driver of our prospect’s business goals, leading them to integrate DX insights into their company workflows Arrange and conduct Executive and CxO services-related discussions according to the account strategy Discover opportunities for expansion and growth within accounts by identifying potential use cases where DX can support Collaborate closely with all functions of the business to ensure our customers are successful Proactively track and report key account metrics to measure success and identify areas for improvement What we value at DX Companies have all kinds of culture slides. At DX, we want to be very clear about what we care about and how we judge performance. For us, it all boils down to individual mastery, becoming the best at your craft. Those who exhibit this quality will thrive here and be unduly rewarded. We can’t control outcomes due to competitors, the economy, decision-makers, etc., but what we can control is doing our jobs at the highest level possible. What makes a great fit 7+ years of customer success management, technical account management, management consulting or account director experience in the Enterprise space. You quietly outwork your peers, you are meticulous and obsessive about details and process You perform at a high level consistently, not in spurts Ability to quickly learn and communicate about technical topics and products Ability to take ownership, work under pressure, and meet deadlines on time Ability to challenge, recommend, and redirect teams, as well as manage customer expectations Excellent presentation, communication (oral & written), and relationship-building skills, across all levels of management Excellent people management skills, including the ability to influence, negotiate, and achieve results through others who are not direct reports Bonus points if you… Have past startup experience Have past experience working with a technical audience (Platform Engineering, VP Engineering, CTO, CIO) Qualifications Compensation At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience. In the United States , we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are: Zone A: USD 168300 - USD 219725 Zone B: USD 152100 - USD 198575 Zone C: USD 140400 - USD 183300 This role may also be eligible for benefits, bonuses, commissions, and equity. Please visit go.atlassian.com/payzones for more information on which locations are included in our geographic pay zones. However, please confirm the zone for your specific location with your recruiter. Benefits & Perks Atlassian offers a wide range of perks and benefits designed to support you, your family and to help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and so much more. To learn more, visit go.atlassian.com/perksandbenefits . About Atlassian At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together. We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines. To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them. To learn more about our culture and hiring process, visit go.atlassian.com/crh .

A

Principal Customer Success Manager, DX

Atlassian

Remote (Salt Lake City, UT) Senior Level $140k - $219k/yr
Posted Today

Perks

  • Remote work

Skills

Customer Success Management Technical Account Management Management Consulting Account Director Presentation Communication Relationship Building People Management Negotiation Technical Learning Process Ownership Deadline Management Detail Orientation Strategic Thinking Collaboration Problem Solving

About the Role

Overview Working at Atlassian Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Responsibilities About D X DX is headquartered in Salt Lake City, Utah and is one of the fastest-growing SaaS companies globally. We help engineering leaders build high-performing, productive teams. DX collects millions of data points daily, powering insights into developer productivity and experience at companies like Pinterest, GitHub, BNY, Xero, and many more. Our business has scaled profitably and grown rapidly—tripling annual recurring revenue in the last several years. DX recently closed on its acquisition by Atlassian. By joining Atlassian, we will expand our resources, accelerate growth and R&D, and ultimately deliver greater impact to our customers. About the role We are a team of passionate, 10X performers who are energized by making an impact on our customers and our company. As a CSM, you will be partnering with a small portfolio of DX’s most strategic customers to drive engineering transformation using our platform. In this role, you’ll be managing an important segment of our customers through implementation and rollout and the eventual renewal. Along the way, you’ll be focused on driving their success with the program, helping ensure product utilization, business alignment, and that DX is always supporting high-value use cases at the company. You will join a team of collaborative CSMs and reporting to our VP of Customer Experience. Everyone on the team is here to do more than just be a great CSM. We’re all working together to build an exceptional customer success function and a generational business, and everyone is extremely close to—and has influence over—important decision-making at the company. This is a special opportunity for the right person. At DX, the challenge isn’t firefighting or dealing with a buggy product. Our challenge is partnering with customers to ensure DX drives real change and positive impact at their company. Every CSM will have a great supporting cast, allowing you to focus on being proactive and strategic rather than reactive. Key responsibilities Become a product expert and a master of our customer success process Own the full customer lifecycle, from implementation, to driving program success (utilization, business alignment, use case development and fulfillment) and running the renewal Effectively coordinate and lead the internal team focused on supporting each customer to ensure our customers get what they need (ProServ, Sales, Support, and Solutions Engineering) Create and maintain a customer success plan, tracking success initiatives Meet targets for net renewal and customer expansion, accurately forecast renewals and track their progress Identify and resolve potential renewal challenges to ensure a high renewal rate Establish DX as a key strategic driver of our prospect’s business goals, leading them to integrate DX insights into their company workflows Arrange and conduct Executive and CxO services-related discussions according to the account strategy Discover opportunities for expansion and growth within accounts by identifying potential use cases where DX can support Collaborate closely with all functions of the business to ensure our customers are successful Proactively track and report key account metrics to measure success and identify areas for improvement What we value at DX Companies have all kinds of culture slides. At DX, we want to be very clear about what we care about and how we judge performance. For us, it all boils down to individual mastery, becoming the best at your craft. Those who exhibit this quality will thrive here and be unduly rewarded. We can’t control outcomes due to competitors, the economy, decision-makers, etc., but what we can control is doing our jobs at the highest level possible. What makes a great fit 7+ years of customer success management, technical account management, management consulting or account director experience in the Enterprise space. You quietly outwork your peers, you are meticulous and obsessive about details and process You perform at a high level consistently, not in spurts Ability to quickly learn and communicate about technical topics and products Ability to take ownership, work under pressure, and meet deadlines on time Ability to challenge, recommend, and redirect teams, as well as manage customer expectations Excellent presentation, communication (oral & written), and relationship-building skills, across all levels of management Excellent people management skills, including the ability to influence, negotiate, and achieve results through others who are not direct reports Bonus points if you… Have past startup experience Have past experience working with a technical audience (Platform Engineering, VP Engineering, CTO, CIO) Qualifications Compensation At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience. In the United States , we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are: Zone A: USD 168300 - USD 219725 Zone B: USD 152100 - USD 198575 Zone C: USD 140400 - USD 183300 This role may also be eligible for benefits, bonuses, commissions, and equity. Please visit go.atlassian.com/payzones for more information on which locations are included in our geographic pay zones. However, please confirm the zone for your specific location with your recruiter. Benefits & Perks Atlassian offers a wide range of perks and benefits designed to support you, your family and to help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and so much more. To learn more, visit go.atlassian.com/perksandbenefits . About Atlassian At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together. We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines. To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them. To learn more about our culture and hiring process, visit go.atlassian.com/crh .

Scale Computing INC

Senior Technical Account Manager

Scale Computing INC

Hybrid (Austin, TX) Senior Level
Posted Today

Benefits

  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • 401(k)
  • Discretionary Time-off Policy

Perks

  • Casual dress code
  • Fully stocked kitchen
  • Inclusive Workplace

Skills

Technical Account Management Customer Success Managed Networking Hyperconverged Infrastructure Edge Computing Linux Windows Virtualization Storage Customer Advocacy Salesforce Troubleshooting

About the Role

Description Location: Austin, TX // Indianapolis, IN Job Type: Full-time, hybrid Department: Strategic Account Management Who we are: Scale Computing is a global leader in edge computing, hyperconverged infrastructure, and managed networking solutions. We deliver innovative, secure, and scalable technology that powers critical operations worldwide. Who we're looking for: The Technical Account Manager role is our business and technical leader responsible for serving as a trusted advisor to Scale Computing’s largest and most complex enterprise customers. This role combines deep technical expertise across managed security services, hyperconverged infrastructure, and edge computing, with strong executive presence and acumen. The ideal candidate will lead high-touch customer engagement, translate business objectives into technical strategy, and partner cross-functionally to drive customer outcomes, retention, and long-term growth across their assigned distributed, enterprise-scale environments. This role is assigned to accounts as part of the Strategic Account Management team to foster the relationship between Scale Computing and the customer by providing a successful and interactive deployment, best practices, customer training, an escalation path for support and proactive customer check-ins to ensure that the deployments are running as expected. Additionally, our Technical Account Managers may be assigned proof of concept and pilot projects, large enterprise rollouts, special customer cases, work on services team projects, and generally assist as a technical resource. Technical Account Managers report to the Sr. Director of Strategic Accounts and requires a hybrid, on-site presence at one of our North America office locations multiple days per week, as well as periodic travel throughout the year for customer meetings. Requirements & Attributes Core Business & Customer Acumen Experienced professional managing complex enterprise customer relationships, supporting retention, adoption, and account growth. Able to act as a trusted technical advisor to IT and infrastructure stakeholders, translating business needs into actionable technical solutions. Solid understanding of financial and operational aspects of customer accounts, including usage trends, renewals, and service consumption. Support account lifecycle activities, including planning, success tracking, and documentation of key customer outcomes. Monitor customer health and risk indicators, escalating issues as needed and providing recommendations to drive predictable results. Technical Depth & Credibility Strong hands-on knowledge of managed networking, hyperconverged infrastructure, hardware, virtualization, storage, Linux, Windows, Linux command line, and related third-party applications with the ability to explain technical tradeoffs and solutions to both technical and non-technical stakeholders. Familiarity with edge computing, distributed systems, and managed services (including firewalls and security) in enterprise or multi-site environments. Engage credibly with customer architects and engineers to implement solutions, troubleshoot issues, and contribute to technical discussions. Customer Advocacy & Strategy Support high-touch Technical Account Management or Customer Success initiatives for enterprise customers with distributed or complex footprints. Assist in driving customer outcomes through adoption planning, lifecycle management, and proactive risk identification. Provide input to Product, Engineering, and Services teams by sharing customer feedback, usage patterns, and market insights. Cross-Functional Collaboration Work closely with Sales, Product Management, Engineering, Support, and Services to ensure a seamless customer experience. Communicate effectively with internal and external stakeholders, escalating complex issues appropriately and providing clear recommendations. Adapt to changing priorities and environments while balancing customer needs and internal requirements. Participate in customer-facing communications such as QBRs, roadmap reviews, and adoption discussions. Requirements Preferred Qualifications, Education, and Experience 5-7 years of experience in Technical Account Management, Customer Success, or post-sales technical customer-facing support roles. Exposure to enterprise or multi-site customer environments, particularly in retail, hospitality, or distributed operations. CRM/Salesforce proficiency Experience collaborating with Sales on renewals, expansions, and account strategy. Familiarity with hyperconverged infrastructure, managed networking, or edge computing solutions. Bachelor’s degree in a technical or business-related field, or equivalent experience. Perks of Scale Computing Medical, Dental, Vision Insurance 401(k), FSA, HSA Casual dress code, flexible work environment Fully stocked kitchen Vibrant and Inclusive Workplace Atmosphere Paid company holidays and discretionary time-off policy Scale Computing is a global business with offices around the world, thousands of customers, and countless applications running on our industry-leading platforms. We enjoy this success because we have made a conscious effort to build this company by hiring amazing people. Scale was founded on the belief that transparency and collaboration create a culture of ownership, success, and empowerment; more empowered employees are more productive employees. Scale Computing is an equal opportunity employer. The final candidates will be subject to a pre-employment background check.

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Director, Strategic Accounts and Customer Success

Ready Foods Inc.

Onsite (Denver, CO) Senior Level $127k - $223k/yr
Posted Today

Skills

Customer Success Customer Care Project Management Data Analysis Communication Leadership Cross-Functional Collaboration Supply Chain Management Process Improvement CRM Power BI Lean Principles Automation Problem Solving Stakeholder Management Financial Acumen

About the Role

About Ready Foods Ready Foods is a Denver-based, family-owned food manufacturer with more than 50 years of experience producing high-quality, chef-crafted foods for leading restaurant and foodservice partners. We are a mature, stable organization grounded in respect for people, servant leadership, and continuous improvement. Our operating philosophy is inspired by Lean principles and the Toyota Production System. We focus on building strong systems, developing our people, and delivering consistent value to our customers through disciplined execution and learning. Position Summary The Director, Strategic Accounts & Customer Success leads Strategic Accounts and the end-to-end customer experience, with direct responsibility for Customer Success and Customer Care. The immediate priority is to strengthen relationships across our most strategic customer while improving service reliability (fulfillment, claims cycle time, first-contact resolution, and repeat-issue prevention) through clear communication, operating rhythms, standard work, and better use of data and automation. This role will translate customer needs into cross-functional action with Quality, Supply Chain, and R&D to protect retention, expand adoption, and drive growth. This Director role reports to the Chief Sales Officer. Key Responsibilities Own and deepen relationships across strategic/enterprise accounts; set joint success plans that drive retention and growth. Lead Customer Success and Customer Care; set priorities and clear accountability across both teams. Develop and lead Customer Success Managers; build a high-trust, high-performance culture with measurable expectations. Develop and lead Customer Care; measurable expectations including accurate, fast turnaround on pricing updates and a proactive communication strategy for purchase orders impacted by production delays. Partner with R&D, Quality, and Operations to translate customer needs into an innovation, improvement, and commercialization pipeline; support commercialization trials, define product validation success criteria/attributes, and enable scale-up. Drive heavy project/program management across customer initiatives, including the implementation and use of a project tracking system. Implement AI and automation to improve case quality and productivity (e.g., triage, knowledge management) with defined controls and measurable adoption. Improve customer-facing service levels and claims performance in close partnership with Quality; reduce cycle time, increase first-contact resolution, and prevent repeat issues through root-cause problem solving and clear role clarity (e.g., RASCI). Ensure account ownership covers the financial/customer impact and keeps customers proactively informed as issues are investigated and resolved with Quality and Operations. Champion CRM and other platform adoption (process, training, governance, and engagement) and use dashboards/insights to drive decisions and KPI/SLA performance (including Power BI where applicable). Qualifications Required: 10+ years leading strategic/enterprise customer relationships (e.g., multi-site or global accounts) in manufacturing, food & beverage, industrial equipment, and/or high-tech. Demonstrated people leadership (e.g., leading managers and/or a 3+ person team) in Customer Success, Customer Care, and/or Customer Operations. Effective communication and analytical skills; uses data and customer insights to drive decisions and is comfortable working in CRM, Power BI, and similar platforms, including supporting commercial needs such as pricing/financial acumen and RFP responses. Strong executive presence; proven success influencing stakeholders and improving measurable outcomes (e.g., retention, CSAT/NPS, SLA attainment, or expansion). Proven cross-functional program leadership delivering customer-impacting initiatives (e.g., service model changes, claims process redesign, escalations, or product/quality improvements). Working knowledge of complex supply chains and planning (e.g., S&OP, forecasting, lead times, capacity constraints, inventory strategy). Ability to travel up to 20%. Preferred: MBA and/or PMP/Agile certification Process improvement capability (Lean/Six Sigma/Kaizen mindset) with demonstrated results improving service levels, cycle times, and repeat-issue rates

Scale Computing INC

Senior Technical Account Manager

Scale Computing INC

Hybrid (Indianapolis, IN) Senior Level
Posted Today

Benefits

  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • 401(k)

Perks

  • Casual dress code
  • Flexible work
  • Stocked kitchen

Skills

Technical Account Management Customer Success Managed Networking Hyperconverged Infrastructure Edge Computing Linux Windows Virtualization Storage Customer Advocacy Collaboration Risk Identification Enterprise Environments Salesforce Documentation

About the Role

Description Location: Austin, TX // Indianapolis, IN Job Type: Full-time, hybrid Department: Strategic Account Management Who we are: Scale Computing is a global leader in edge computing, hyperconverged infrastructure, and managed networking solutions. We deliver innovative, secure, and scalable technology that powers critical operations worldwide. Who we're looking for: The Technical Account Manager role is our business and technical leader responsible for serving as a trusted advisor to Scale Computing’s largest and most complex enterprise customers. This role combines deep technical expertise across managed security services, hyperconverged infrastructure, and edge computing, with strong executive presence and acumen. The ideal candidate will lead high-touch customer engagement, translate business objectives into technical strategy, and partner cross-functionally to drive customer outcomes, retention, and long-term growth across their assigned distributed, enterprise-scale environments. This role is assigned to accounts as part of the Strategic Account Management team to foster the relationship between Scale Computing and the customer by providing a successful and interactive deployment, best practices, customer training, an escalation path for support and proactive customer check-ins to ensure that the deployments are running as expected. Additionally, our Technical Account Managers may be assigned proof of concept and pilot projects, large enterprise rollouts, special customer cases, work on services team projects, and generally assist as a technical resource. Technical Account Managers report to the Sr. Director of Strategic Accounts and requires a hybrid, on-site presence at one of our North America office locations multiple days per week, as well as periodic travel throughout the year for customer meetings. Requirements & Attributes Core Business & Customer Acumen Experienced professional managing complex enterprise customer relationships, supporting retention, adoption, and account growth. Able to act as a trusted technical advisor to IT and infrastructure stakeholders, translating business needs into actionable technical solutions. Solid understanding of financial and operational aspects of customer accounts, including usage trends, renewals, and service consumption. Support account lifecycle activities, including planning, success tracking, and documentation of key customer outcomes. Monitor customer health and risk indicators, escalating issues as needed and providing recommendations to drive predictable results. Technical Depth & Credibility Strong hands-on knowledge of managed networking, hyperconverged infrastructure, hardware, virtualization, storage, Linux, Windows, Linux command line, and related third-party applications with the ability to explain technical tradeoffs and solutions to both technical and non-technical stakeholders. Familiarity with edge computing, distributed systems, and managed services (including firewalls and security) in enterprise or multi-site environments. Engage credibly with customer architects and engineers to implement solutions, troubleshoot issues, and contribute to technical discussions. Customer Advocacy & Strategy Support high-touch Technical Account Management or Customer Success initiatives for enterprise customers with distributed or complex footprints. Assist in driving customer outcomes through adoption planning, lifecycle management, and proactive risk identification. Provide input to Product, Engineering, and Services teams by sharing customer feedback, usage patterns, and market insights. Cross-Functional Collaboration Work closely with Sales, Product Management, Engineering, Support, and Services to ensure a seamless customer experience. Communicate effectively with internal and external stakeholders, escalating complex issues appropriately and providing clear recommendations. Adapt to changing priorities and environments while balancing customer needs and internal requirements. Participate in customer-facing communications such as QBRs, roadmap reviews, and adoption discussions. Requirements Preferred Qualifications, Education, and Experience 5-7 years of experience in Technical Account Management, Customer Success, or post-sales technical customer-facing support roles. Exposure to enterprise or multi-site customer environments, particularly in retail, hospitality, or distributed operations. CRM/Salesforce proficiency Experience collaborating with Sales on renewals, expansions, and account strategy. Familiarity with hyperconverged infrastructure, managed networking, or edge computing solutions. Bachelor’s degree in a technical or business-related field, or equivalent experience. Perks of Scale Computing Medical, Dental, Vision Insurance 401(k), FSA, HSA Casual dress code, flexible work environment Fully stocked kitchen Vibrant and Inclusive Workplace Atmosphere Paid company holidays and discretionary time-off policy Scale Computing is a global business with offices around the world, thousands of customers, and countless applications running on our industry-leading platforms. We enjoy this success because we have made a conscious effort to build this company by hiring amazing people. Scale was founded on the belief that transparency and collaboration create a culture of ownership, success, and empowerment; more empowered employees are more productive employees. Scale Computing is an equal opportunity employer. The final candidates will be subject to a pre-employment background check.

Tempo

Customer Success Lead

Tempo

Remote (New York City, New York) Senior Level
Posted Today

Perks

  • Remote work

Skills

Customer Success Solutions Engineering Technical Account Management B2B Sales Integration Support Onboarding Problem Solving Communication Payments Blockchain Fintech Technical Implementation Relationship Management Feedback Synthesis Risk Management Playbook Development

About the Role

Tempo is a layer-1 blockchain purpose-built for stablecoins and real-world payments, born from Stripe’s experience in global payments and Paradigm’s expertise in crypto tech. Tempo’s payment-first design provides a scalable, low-cost predictable backbone that meets the needs of high-volume payment use cases. Our goal is to move money reliably, cheaply, and at scale. Our north star is simplicity for users: fintechs, traditional banks, merchants, platforms, and anyone else looking to move their payments into the 21st century. We're building Tempo with design partners who are global leaders in AI, e-commerce, and financial services: Anthropic, Coupang, Deutsche Bank, DoorDash, Mercury, Nubank, OpenAI, Revolut, Shopify, Standard Chartered, Visa, and more. We’re building the infrastructure needed to bring real, substantial economic flows onchain. Our team primarily works in-person out of our San Francisco and NYC offices. We like to move fast and swing for the fences — join us! The Role Tempo is building the future of enterprise payments on-chain, and we need someone to own the full customer journey — from the moment a partner signs to the point they're scaled and thriving on the network. As our Customer Success Lead, you'll be the connective tissue between Tempo's product, engineering, and partnerships teams and the enterprises, ecosystem partners, validators, and integrators building on top of us. This is a founding role. You'll define what great looks like for customer success at Tempo — building the playbooks, relationships, and feedback loops that turn early design partners into long-term anchors of our ecosystem. What You'll Do Pre-Sales & Solution Design Partner closely with the Partnerships team to support enterprise and ecosystem deal cycles, providing technical and operational depth during evaluation and onboarding Serve as a consultative design partner during pre-sales — deeply understanding partner use cases and mapping them to Tempo's architecture and capabilities Help structure integration scopes, success criteria, and launch timelines with prospective customers before contracts are signed Post-Sales & Partner Success Own the end-to-end success of Tempo's enterprise customers, ecosystem partners, validators, and integrators post-launch Build and manage onboarding programs that get partners live quickly and confidently Serve as the primary escalation point for technical and operational issues, coordinating across engineering and product to drive resolution Establish health metrics, QBRs, and success frameworks to proactively manage risk and identify expansion opportunities Ecosystem & Scale Develop scalable playbooks for onboarding, integration support, and partner growth that work across segments — from Fortune 1000 enterprises to infrastructure providers and startup builders Work closely with validators and integration partners to ensure their technical implementations are stable, performant, and aligned with Tempo's evolving network Act as the voice of the customer internally — synthesizing feedback into product and GTM priorities alongside the Partnerships team About You Proven experience in customer success, solutions engineering, or technical account management at a blockchain, API-first, or fintech infrastructure company Deep familiarity with enterprise B2B sales cycles and the post-sales motion — you know how to carry a relationship from signed contract to scaled production deployment Comfortable operating across both business and technical stakeholders; you can hold a conversation with a CTO and a CFO in the same afternoon Experience working with developers, integration teams, or infrastructure partners is a strong plus Track record of building CS functions from scratch — playbooks, tooling, team structure, and all High EQ and a service-oriented mindset; partners trust you and refer to you as a true extension of their team Attributes Scrappy and hands-on — you'll roll up your sleeves on a complex integration without being asked Proactive and anticipatory; you identify problems before partners do Clear, compelling communicator who can translate technical complexity into business value Energized by ambiguity and the pace of an early-stage company Deeply curious about payments, blockchain infrastructure, and the ecosystem being built around stable coins

G

Customer Success Quote Analyst

Genesys

Remote (Virtual Office (Indiana)) Entry Level $29 - $51/hr
Posted Today

Benefits

  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • Telehealth Coverage
  • Flexible Work Schedules
  • Work From Home Opportunities
  • Development Opportunities
  • Career Growth Opportunities
  • Open Time Off
  • Paid Holidays
  • 401(k) Matching Program
  • Adoption Assistance
  • Fertility Treatments

Perks

  • Work From Home Opportunities

Skills

Customer Success Sales Operations Revenue Operations SaaS Quoting Contract Management Deal Desk Operations Salesforce Communication Data Analysis Process Improvement Mentoring Collaboration Attention to Detail Recurring Revenue Subscription Lifecycle

About the Role

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements. We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together. Key Responsibilities: Own end-to-end renewal quote execution to ensure accuracy, compliance, and on-time delivery aligned to revenue targets Drive alignment between Customer Success, Renewal Management, and Licensing teams to deliver high-quality, actionable renewal proposals Ensure renewal quotes accurately reflect customer entitlements, contract history, and pricing structures to protect revenue integrity Navigate and optimize internal approval workflows to accelerate quote turnaround and reduce friction in the renewal cycle Maintain pricing discipline by enforcing policy adherence, validating configurations, and leveraging historical deal insights Analyze and validate product usage, license quantities, and contract data to support informed renewal decisions Enable scalable renewal operations by identifying process inefficiencies and contributing to continuous improvement initiatives Support high-priority and time-sensitive quoting needs to minimize revenue risk and ensure customer continuity Mentor and guide junior analysts to elevate team performance, consistency, and platform expertise Contribute to cross-functional projects and reporting initiatives that improve operational visibility and decision making Required Qualifications: Bachelor’s degree from an accredited college or university 2+ years of experience in customer success, sales operations, revenue operations, or SaaS-related roles Strong understanding of recurring revenue models, subscription lifecycle management, and sales processes Experience with quoting, contract management, or deal desk operations in a B2B environment Proficiency in Salesforce or similar CRM platforms Demonstrated ability to manage multiple priorities with high attention to detail and accuracy Strong communication skills with the ability to collaborate across technical and business stakeholders Proven ability to meet performance goals and operate effectively in a fast-moving, team-oriented environment Preferred Qualifications: Experience with SaaS licensing models, subscription billing, or cloud-based product offerings Familiarity with tools such as Gainsight, NetSuite, or WalkMe Experience working in renewal management, deal desk, or revenue operations functions Demonstrated ability to analyze data and translate insights into operational improvements Compensation: This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities. $29.09 - $51.20 Benefits: Medical, Dental, and Vision Insurance. Telehealth coverage Flexible work schedules and work from home opportunities Development and career growth opportunities Open Time Off in addition to 10 paid holidays 401(k) matching program Adoption Assistance Fertility treatments Click here to view a summary overview of our Benefits. If a Genesys employee referred you, please use the link they sent you to apply. About Genesys: Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com . Reasonable Accommodations: If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at [email protected] . You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email. This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response. Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics. Please note that recruiters will never ask for sensitive personal or financial information during the application phase.

R

Customer Engagement Manager

Ryder Supply Chain Solutions

Onsite (Grand Rapids (Central)) Entry Level $50k - $60k/yr
Posted Today

Benefits

  • Health Insurance
  • 401K
  • Paid Time Off
  • Maternity Leave

Perks

  • Stock Options

Skills

Sales Account Management Negotiation Pricing Customer Service

About the Role

Job Seekers can review the Job Applicant Privacy Policy by clicking here . Job Description : The salary for this position ranges from $50,000 to $60,000. Position is also eligible for a monthly incentive plan. Annual total earnings will range from $70,000-$80,000. MOVE YOUR CAREER FORWARD WITH RYDER! If you are up to the challenge, Apply Now to work for one of the largest and most respected names in Logistics, Transportation, Fleet Maintenance and Supply Chain Services in the World! Summary The Customer Engagement Manager (CEM) position is responsible for the management of assigned accounts in the Business Unit (BU); the education/development of customer interest in additional Ryder services (including Full-Service Lease, Programmed Maintenance, Lease Financing and Fleet Management Services) by utilizing the Ryder Sales Process. The CEM’s book of business will typically consist of; smaller less complex Local accounts with power fleet size opportunities of 1-4 units, smaller less demanding National accounts, smaller coordinated accounts whereby the economic buyer is not at this location(s). In addition to a comprehensive benefit package, a 401(K) Savings Plan with a company match, discounted stock purchase options and performance-based annual cost of living increases, we are proud to offer: Flexibility to plan your days Comprehensive training and the ability to continue your professional development Regional and local Ryder resources to help guide and support as we grow this offering. The stability and peace-of-mind that comes with working for a World-Class, Fortune 500 organization that has been in business for over 85 years with over 36,000 employees worldwide. 12 weeks of paid maternity leave. Additional day of Paid Time Off for Military Veterans. Essential Functions Attain or exceed assigned sales quotas and profit targets. Maintain regular and consistent in person and virtual contact with customers to meet customer requirements. Develop a sales penetration plan to expand Ryder’s wallet share. Segment account base by opportunity for growth, renewal (retention) and potential for risk of loss. Present Ryder services and capabilities. Develop relationships with all customer buying influencers. Develop complete understanding of customers’ business, goals, and objectives. Work collaboratively with DTS/SCS to develop upsell opportunities for the application of those services as appropriate. Serve as facilitator between customers and Ryder departments or Ryder vendors. Ensure contracted services are delivered to customers. Orchestrate the development of a productive working relationship with the customer. Maintain appropriate customer contact. Understand and manage customer satisfaction perception. Conduct regularly scheduled customer reviews. Monitor VOC results by account. Develop knowledge base of competitive alternatives and identify share of wallet opportunities. Contribute to an effective transition of accounts sold upstream in Ryder’s services portfolio. Update CRM with relevant account specific details and interactions. Proactively anticipate problems through continuous dialogue with customer & Ryder staff. Supply customer with information regarding operational performance. Learn customers business & Operations. Customer Education - Providing customers with information on new services, changes in policies, and best practices for using the leased trucks efficiently. Training and improvement of sales skills, industry knowledge and personal growth needs. Additional Responsibilities Performs other duties as assigned. Skills and Abilities Sales skills, Required Account Management skills, Required Negotiation skills, Required Contractual leasing, Required Pricing, Required Qualifications Bachelor's degree in business, marketing, or transportation, or equivalent experience, Required 2 years or more experience providing service to customers., Required 2 years or more experience selling to customers., Required Travel Daily travel to customer locations within 120 miles of the Michigan area. #FB #INDexempt #LI-CB Job Category Outside Sales Compensation Information : The compensation offered to a candidate may be influenced by a variety of factors, including the candidate’s relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type. Compensation ranges for the position are below: Pay Type : Salaried Minimum Pay Range : Maximum Pay Range : Benefits Information : For all Full-time positions only : Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan. Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace . All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability. Important Note : Some positions require additional screening that may include employment and education verification; motor vehicle records check and a road test; and/or badging or background requirements of the customer to which you are assigned. Security Notice for Applicants : Ryder will only communicate with an applicant directly from a [@ryder.com] email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire. During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through www.ryder.com/careers . Should you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at [email protected] or 800-793-3754. Current Employees : If you are a current employee at Ryder, please click here to log in to Workday to apply using the internal application process. Job Seekers can review the Job Applicant Privacy Policy by clicking here .

Jobgether

Sr. Client Success Manager (Remote)

Jobgether

Remote (California) Mid Level $60k - $75k/yr
Posted 1 day ago

Perks

  • Remote work

Skills

Client Success Technical Program Management Service Delivery Communication Analytical Skills Problem-Solving ServiceNow Salesforce Microsoft Office Relationship Management Coordination CSAT Monitoring NPS Monitoring Case Management

About the Role

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Client Success Manager - REMOTE. In this pivotal role, you will serve as a trusted advisor to our clients, ensuring their satisfaction and alignment with their business objectives. Your involvement will enhance client retention and facilitate smooth operational interfaces, ultimately enabling clients to realize maximum value from the services provided. Your coordination and relationship management skills will be essential in driving measurable outcomes and establishing strong, long-term partnerships. \n Accountabilities Manage day-to-day client success KPIs within assigned client base, including case management within ServiceNow. Participate in client onboarding, portal training, and ensuring smooth adoption and initial value realization. Act as an operational advocate during escalations and maintain strong client relationships through proactive communication. Monitor performance metrics (CSAT and NPS), identify trends, and provide actionable insights to leadership. Partner with Service Delivery and the Retention team to implement client quality improvement plans. Collaborate with internal departments to achieve agreed-upon enhancements and deliverables. Requirements 5+ years in client success or technical program management within technology/SaaS working with Service Delivery teams. Strong communication, analytical, and problem-solving skills. Familiarity with ServiceNow, Salesforce and Microsoft Office. 4-year college degree with 2 years client-facing experience in a client success role preferred. In lieu of a degree, 5 years of client-facing experience in a client success role is required. Benefits Competitive salary ranging from $60,000 to $75,000 (bonus eligible). Opportunity to work remotely. Continuous learning and professional development. Collaborative work environment with seasoned experts. Comprehensive benefits package. \n Why Apply Through Jobgether? We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1

S

Customer Success Manager, Strategic

ServiceTitan

Remote (US NY Remote) Mid Level $104k - $139k/yr
Posted 1 day ago

Benefits

  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • 401k
  • Flexible Time Off
  • Parental Leave
  • Fertility Services
  • Adoption Reimbursement
  • Telehealth Options
  • Legal Advisory Services
  • Financial Planning Tools
  • Pet Insurance

Perks

  • Remote Work
  • Equity

Skills

Account Management Project Management Customer Success Software Learning Problem Solving Communication Data Analysis

About the Role

Ready to be a Titan? As a Customer Success Manager, Strategic, you’ll manage the long-term success of ServiceTitan’s largest customers, our strategic accounts (franchise systems and select multi-location enterprise customers). You’ll create partnerships with management contacts in strategic accounts and collaborate on projects and initiatives to drive ongoing success, product adoption, and evangelism with franchise owners and end users. The ideal candidate will be able to quickly learn new software, proactively manage accounts to meet internal and external goals, turn customers into partners, and be comfortable wearing many hats to meet changing customer and project needs. What you'll be doing: Responsibilities: Develop strong working relationships with corporate contacts in strategic accounts. Coach and train on product best practices and workflows to corporate staff, franchise owners, and end users. Collaborate with customers and product managers to manage product enhancement requests. Act as a subject matter expert on custom product features for strategic accounts. Manage initiatives to increase product adoption, customer satisfaction and evangelism. Analyze user engagement data and identify actionable insight - KPIs will be reported on regularly. Gather intelligence on how customers are using our products and determine what features and services are the most/least valuable to their businesses. Build and present business reviews and provide recommendations to reinforce the value of ServiceTitan. Act as an escalation point on customer support tickets. Update account and contact records for strategic accounts to ensure accurate reporting. Identify areas for improvement in the customer experience, both in our product and processes. Onboard new customers to ServiceTitan - Customer Success Managers primarily own the long term relationship with customers, but may assist with new customer onboarding as needed. What you'll bring: Qualifications: 5+ years of relevant experience managing multiple accounts and/or projects with a proven track record of success. Be a self-starter that thrives in an entrepreneurial, fast-paced environment with the demonstrated capacity to lead, motivate and work well with others. Exceptional account management skills & project management skills with strict attention to detail. Demonstrated ability in learning new software programs and identifying opportunities to use their full potential. A natural ability to think several steps ahead of the client and take proactive steps to address roadblocks, risks and issues. Be a problem-solver who has a demonstrated ability to overcome challenges and ambiguity with creative solutions. Team player with strong communication and organizational skills, and an ability to ’roll with the punches’. < 15% travel nationwide. Be Human With Us: Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. Use of AI Technology: We use technology, including automated and AI-assisted tools, to support certain aspects of our recruitment process. These tools are designed to improve efficiency and enhance the candidate experience. AI tools are not used to make hiring decisions; all hiring decisions are made by our hiring teams. What We Offer: When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career: Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more. Holistic health and wellness benefits : Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical. Support for Titans at all stages of life : Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more. At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws. ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation.The expected salary range for this role for candidates residing in the United States is between $104,500 USD - $139,700 USD, and this position is commission-eligible. Compensation for candidates residing outside the United States will vary by location and the specific salary range will be discussed during the hiring process. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes equity and a holistic suite of benefits.

Foley

Enterprise Customer Success Manager

Foley

Remote (Boston, MA) Senior Level $70k - $80k/yr
Posted 1 day ago

Benefits

  • Medical
  • Dental
  • Vision Coverage
  • 401k
  • PTO
  • Holidays
  • Wellness Programs
  • Employee Assistance Program

Perks

  • Remote OK

Skills

Customer Success Account Management SaaS Compliance Logistics Transportation DOT Compliance Relationship Management Data-Driven Strategic Planning

About the Role

As an Enterprise Customer Success Manager, you’ll be the strategic partner helping our largest and most complex customers achieve measurable business outcomes through Foley’s compliance and safety solutions. You’ll drive retention, expansion, and value realization by combining deep industry expertise with a consultative, data-driven approach. This is a high-impact role that requires strong relationship management, business acumen, and the ability to influence cross-functionally to ensure customer success and satisfaction. What you’ll do Lead strategic relationships with a portfolio of enterprise accounts, driving adoption, retention, and growth. Develop and execute account plans aligned with customer goals and business outcomes. Partner cross-functionally with Sales, Product, Marketing, Implementation, and Support to influence roadmap priorities and deliver an exceptional customer experience. Conduct regular executive business reviews to assess progress, demonstrate ROI, and identify expansion opportunities. Monitor account health and proactively address risk indicators through targeted engagement and mitigation plans. Contribute to scaling initiatives that improve customer success processes, tools, and programs. Who you are You have 5–7 years of experience in Customer Success, Account Management, or a related role in a SaaS environment—ideally supporting compliance, logistics, or transportation clients. You’re adept at managing enterprise portfolios, driving measurable results, and leading strategic account planning. You have a strong understanding of DOT compliance across multiple modalities (FMCSA, PHMSA, etc.) and how it connects to technology adoption and customer workflows. You excel at building trust with senior stakeholders across HR, Compliance, Safety, and Procurement. You’re data-driven, collaborative, and skilled at translating customer objectives into tangible business outcomes. You might thrive in this role if you’re proactive, resourceful, and energized by solving complex customer challenges. Location: This role is primarily remote (US-based), with the expectation of occasional visits to our offices for team collaboration, training, or company events. This role may be based remotely out of the following states: Arizona, California, Colorado, Connecticut, Florida, Georgia, Illinois, Indiana, Kansas, Massachusetts, Maryland, Michigan, Nebraska, New Hampshire, New Jersey, New York, North Carolina, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Virginia, Wisconsin. About us At Foley, we’re reimagining how safety-sensitive industries hire, stay compliant, and manage risk. We’ve evolved into a modern SaaS company with an all-in-one, AI-ready platform that helps transportation, construction, distribution, and utility businesses operate faster, smarter, and safer. As we continue to grow, we’re looking for curious, strategic thinkers who thrive in complexity, are motivated by making an impact, and want to join a team that’s passionate about building great products and supporting customers. Our core values — Teammateship, Grit, and Innovation — guide everything we do. Whether we’re collaborating internally or helping customers, we approach every challenge with optimism, humor, and a shared commitment to success. Benefits Foley offers a comprehensive benefits package that includes medical, dental, and vision coverage, a 401(k) with company match, paid time off and holidays, wellness programs, and an employee assistance program. Equal Employment Opportunity Foley is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, or any other legally protected characteristic. Reasonable Accommodations If you require a reasonable accommodation during the application or interview process, please contact us at [email protected] Employment Status Employment with Foley is on an at-will basis. Nothing in this job posting or in future communications should be construed as a contract of employment. Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

TotallyAwesome

Customer Success Manager

TotallyAwesome

Remote (Alaska) Mid Level
Posted 1 day ago

Perks

  • Remote work

Skills

Customer Success Account Management Programmatic Media DSPs PMPs Media Activation Data Translation Audience Strategy Campaign Optimization Customer Retention Revenue Expansion

About the Role

WHO ARE WE?????? Our vision is to transform human behaviour into actionable intelligence. SQREEM is a leading Cognitive AI company specializing in delivering Behavioral Intelligence , a transformative approach to understanding, mapping, and predicting human behavior. Using our proprietary Cognitive AI model , we process over 4 billion unrelated and unstructured data signals daily from the Open Web across 70+ countries. By decoding patterns, uncovering intent, and analyzing behaviors, we transform vast, complex datasets into actionable intelligence that businesses rely on to make smarter, more precise decisions. Our innovative technology powers ONE , our proprietary end-to-end platform, which enables organizations to turn complex behaviors into clear, data-driven insights. From understanding audience intent to curating highly refined segments, ONE bridges the gap between data and decision-making, empowering businesses to unlock meaningful engagement at scale. The result is the world’s largest library of privacy-first, non-PII, GDPR-compliant intent and demographic signals , including ID-free cohorts that meet the highest global privacy and security standards, such as HIPAA, COPPA, GDPR , and ISO-27001 . To reach an under 18 audience, our platform, TotallyAwesome, is a contextual-first marketing solution that enhances ad effectiveness without using personal data and guarantees 100% brand safety. By combining human moderation, AI and psychological expertise, we deliver the right content to the right audience at the right time. Our multi-channel solutions reach over 600 million monthly users in APAC across apps, sites, YouTube, gaming, and influencers. WHAT WILL YOU BE DOING? The Customer Success Manager (CSM) is responsible for ensuring customers achieve measurable business outcomes using the SQREEM platform. This role goes beyond traditional account management. The CSM acts as a strategic operator , helping customers translate audience intelligence into live campaigns, optimize performance, and scale investment over time. You are the bridge between platform capability and real-world results . How will YOU contribute to the Team?????? 1. Drive Customer Outcomes & Platform Adoption Own the success of assigned accounts by ensuring customers: ?? Launch campaigns successfully within the platform Understand how to translate audience intelligence into activation Increase spend and usage over time You will guide customers from insight → activation → optimization → scale.?? 2. Act as a Strategic Advisor to Customers Support customers in: Audience strategy and persona development PMP deal structuring and activation Campaign optimization and performance interpretation This is not support—it’s consultative enablement. ?? 3. Manage Customer Health & Retention Monitor and act on key indicators: ?? Platform usage and engagement Campaign activity and spend trends Frequency of logins and workflow completion Proactively intervene before churn risk appears. ?? 4. Drive Revenue Expansion Within Accounts Identify and execute opportunities to grow: ?? Campaign budgets Platform usage across teams New use cases (CTV, programmatic, cross-channel activation) The goal is to turn customers into long-term growth partners. ?? 5. Partner Cross-Functionally Collaborate with: Sales → for upsell and expansion opportunities Product → to relay customer feedback Platform team → to ensure campaign success You are the voice of the customer internally.?? Success Metrics Customer retention rate Growth in customer spend (expansion revenue) Platform adoption and usage rates Time to first campaign activation Customer satisfaction (CSAT / NPS) WHO ARE WE LOOKING FOR?????? 3–7 years in Customer Success, Account Management, or Programmatic Media Strong understanding of DSPs, PMPs, and media activation workflows Ability to translate data into actionable insights Experience managing agency or brand relationships Highly proactive, structured, and commercially minded WHY THIS ROLE MATTERS SQREEM doesn’t just provide data—it enables action. The Customer Success Manager ensures customers unlock that value, turning platform usage into measurable business outcomes and long-term growth. OUR ETIQUETTE?????? We work together to give everyone the power to share their story, explore what they love, and connect with one another in the process. In our culture, we live by the following values:?? Innovation & Agility Teamwork & Collaboration Data Integrity & Ethics Results driven performance Human by design Our people are at the heart of what we do and the driving force behind our growth and success. We value our culture as the lifeblood of our business and work hard every day to maintain this as we continue to grow and scale our team. We believe in offering opportunities to learn and grow every day, and we have a strong track record in developing great people. We are proud to be an equal opportunity workplace. We review job applications without regard to their race, color, religion, gender identity, national origin, citizenship, age, and marital status. PERSONAL ATTRIBUTES You are self-starter, independent, and problem-solving. You consider yourself a high-performance personality Understand what it means to deliver excellence. Good sense of humor and ability to stay calm under pressure. Well-organised with excellent communication and time management skills. WHAT CAN WE OFFER YOU???? Social work environment?? Flexible working arrangements?? Mentorship programs?? Remote working support across multiple markets ???? We are a team of passionate experts. We are not just leading this industry; we are defining it. Please send us your resume in English to?? [email protected] Location North America, Alaska (Remote) Department Account Management Employment Type Full-Time Minimum Experience Senior Manager/Supervisor

Jobgether

Client Success Manager - REMOTE

Jobgether

Remote (Arizona) Mid Level $60k - $75k/yr
Posted 1 day ago

Benefits

  • Competitive Salary
  • Bonus Eligible
  • Continuous Learning
  • Professional Development
  • Comprehensive Benefits Package

Perks

  • Remote work

Skills

Client Success Technical Program Management Service Delivery Communication Analytical Skills Problem-Solving ServiceNow Salesforce Microsoft Office Relationship Management Case Management Performance Monitoring CSAT NPS

About the Role

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Client Success Manager - REMOTE. In this pivotal role, you will serve as a trusted advisor to our clients, ensuring their satisfaction and alignment with their business objectives. Your involvement will enhance client retention and facilitate smooth operational interfaces, ultimately enabling clients to realize maximum value from the services provided. Your coordination and relationship management skills will be essential in driving measurable outcomes and establishing strong, long-term partnerships. \n Accountabilities Manage day-to-day client success KPIs within assigned client base, including case management within ServiceNow. Participate in client onboarding, portal training, and ensuring smooth adoption and initial value realization. Act as an operational advocate during escalations and maintain strong client relationships through proactive communication. Monitor performance metrics (CSAT and NPS), identify trends, and provide actionable insights to leadership. Partner with Service Delivery and the Retention team to implement client quality improvement plans. Collaborate with internal departments to achieve agreed-upon enhancements and deliverables. Requirements 5+ years in client success or technical program management within technology/SaaS working with Service Delivery teams. Strong communication, analytical, and problem-solving skills. Familiarity with ServiceNow, Salesforce and Microsoft Office. 4-year college degree with 2 years client-facing experience in a client success role preferred. In lieu of a degree, 5 years of client-facing experience in a client success role is required. Benefits Competitive salary ranging from $60,000 to $75,000 (bonus eligible). Opportunity to work remotely. Continuous learning and professional development. Collaborative work environment with seasoned experts. Comprehensive benefits package. \n Why Apply Through Jobgether? We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1

Jobgether

Customer Success Manager (Remote)

Jobgether

Remote (Minnesota) Mid Level $60k - $75k/yr
Posted 1 day ago

Benefits

  • Comprehensive Benefits Package

Perks

  • Remote work

Skills

Client Success Program Management Service Delivery Case Management ServiceNow Client Onboarding Relationship Management CSAT NPS Salesforce Microsoft Office Communication Analytical Skills Problem-Solving

About the Role

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Client Success Manager - REMOTE. In this pivotal role, you will serve as a trusted advisor to our clients, ensuring their satisfaction and alignment with their business objectives. Your involvement will enhance client retention and facilitate smooth operational interfaces, ultimately enabling clients to realize maximum value from the services provided. Your coordination and relationship management skills will be essential in driving measurable outcomes and establishing strong, long-term partnerships. \n Accountabilities Manage day-to-day client success KPIs within assigned client base, including case management within ServiceNow. Participate in client onboarding, portal training, and ensuring smooth adoption and initial value realization. Act as an operational advocate during escalations and maintain strong client relationships through proactive communication. Monitor performance metrics (CSAT and NPS), identify trends, and provide actionable insights to leadership. Partner with Service Delivery and the Retention team to implement client quality improvement plans. Collaborate with internal departments to achieve agreed-upon enhancements and deliverables. Requirements 5+ years in client success or technical program management within technology/SaaS working with Service Delivery teams. Strong communication, analytical, and problem-solving skills. Familiarity with ServiceNow, Salesforce and Microsoft Office. 4-year college degree with 2 years client-facing experience in a client success role preferred. In lieu of a degree, 5 years of client-facing experience in a client success role is required. Benefits Competitive salary ranging from $60,000 to $75,000 (bonus eligible). Opportunity to work remotely. Continuous learning and professional development. Collaborative work environment with seasoned experts. Comprehensive benefits package. \n Why Apply Through Jobgether? We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1

Planet Technologies

Technical Account Manager

Planet Technologies

Remote (United States) Mid Level $110k - $190k/yr
Posted 1 day ago

Perks

  • Remote work

Skills

Account Management Managed Services Project Management Customer Support Service Delivery Customer Satisfaction Escalation Management CRM Helpdesk Microsoft Tools Team Management

About the Role

Planet Technologies, the Nation’s leading Microsoft services provider to the public sector, is looking for a highly motivated individual to join our growing team as Technical Account Manager . In this role, you will be supporting impactful projects that make a difference for our country. As a member of the Managed Services team this position is focused on providing customers with a voice, support, guidance, and resources to facilitate customer business objectives and success utilizing Planet’s managed services offerings. This role will work to ensure that Planet’s Advantage Services are delivered, and maintained in a way that meets the needs and expectations of our clients in a large organization and has managed a team of engineers. \n Responsibilities Manage, support and service assigned set of accounts with focus on customer retention providing daily customer support interactions with the Managed Services Engineers and Consultants Service Delivery to manage the delivery of IT services to clients, ensuring that service levels are met or exceeded, and that any issues are resolved in a timely and effective management. Identify ways to increase customer satisfaction and increase value-add for customers. Identify customer service opportunities and manage and direct the work of the customer’s technical resources. Serve as a stable escalation and contact point for support requests and escalations on behalf of our customers. —First— escalation point on from Engineers should be the Customer Service Managers. Coordinates with other Managing Architects and Technical resources at Planet when a technical escalation is needed beyond the Managed Services Team. Coordinate internally with Account Executives to ensure they are looped into any issues or potential additional work opportunities of their clients. Coordinate with the managed services Managing Architect for technical resources assignment and allocation. Responds to customer technical issues and drives resolution. Manage annual renewals providing customer with both quantitative and qualitative proof of value, add-on sales, and service opportunities with the ability to provide insight into other managed services offerings provided by Planet Produces monthly internal and customer reports to ensure that managed services customers are accurately invoiced. Manage hourly ad hoc (OLC) contract work as project manager according to project management methodologies published by Planet’s PMO Management of Microsoft FastTrack engagements Qualifications Five (5) years of experience with IT customer account management, IT managed services, or IT project management preferably in a Managed Services organization Previous experience effectively working in large remotely based teams and managing multiple complex projects simultaneously The ability to assimilate information quickly, think on your feet and manage multiple priorities effectively Exceptional skills with managing customer expectations and the experience providing "trusted advisor" level service Experience with CRM and helpdesk systems as well as knowledge of Microsoft tools and systems is a plus Ability to identify when and how to escalate issues effectively Technical Abilities include the ability to read and understand complex business requirements. Awareness of current development trends and demonstration of continuous learning. Bachelor’s degree and PMP certifiation preferred. \n Planet Technologies is the leading provider of Microsoft Consulting Services to public sector and commercial organizations. Planet has significant experience in deploying business intelligence, cloud services, unified communications, and systems management with an emphasis building, deploying, and managing custom solutions that transform the business operations of federal government agencies. Planet Technologies does not discriminate in employment opportunities, terms and conditions of employment, or practices. All qualified applicants will receive consideration for employment without regard to race, age, gender, religious or political beliefs, national origin or heritage, disability, sexual orientation, protected veteran status, or any characteristic protected by law. Federal Agency Clearance Requirements may require up to a 10-year background investigation - US Citizenship (clearable) is required. Salaries for Technical Account Managers at Planet Technologies range from $110,000 and $190,000. Several factors will impact final pay offered to a successful candidate including but not limited to the type and years of experience within the job, clearance level, the type of years and experience within the industry, education, training, etc. Visit www.go-planet.com to learn more about us. Details about our benefits can be found here Planet Technologies Benefit Guide 2025-2026

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Customer Success Manager

Proofpoint

Onsite (New York) Mid Level
Posted 1 day ago

Benefits

  • Competitive Compensation
  • Comprehensive Benefits
  • Flexible Work Environment

Perks

  • Flexible Work Environment
  • Wellness Days
  • Global Networking

Skills

Customer Success Account Management SaaS Cyber Security Communication Project Management Technical Presentation Data Analysis Customer Advocacy

About the Role

About Us: Proofpoint is a global leader in human- and agent-centric cybersecurity. We protect how people, data, and AI agents connect across email, cloud, and collaboration tools. Over 80 of the Fortune 100, 10,000 large enterprises, and millions of smaller organizations trust Proofpoint to stop threats, prevent data loss, and build resilience across their people and AI workflows. Our mission is simple: safeguard the digital world and empower people to work securely and confidently. Join us in our pursuit to defend data and protect people. How We Work: At Proofpoint you’ll be part of a global team that breaks barriers to redefine cybersecurity guided by our BRAVE core values: Bold in how we dream and innovate Responsive to feedback, challenges and opportunities Accountable for results and best in class outcomes Visionary in future focused problem-solving Exceptional in execution and impact The Role Proofpoint is looking for a self-starting, responsible, action-oriented, and self-motivated individual to join our growing field services team. The mission of the Customer Success Manager is to ensure that our customers realize the full value of the products and services they have purchased from Proofpoint, ultimately maximizing renewals and add-on transactions. This is a post-sale, customer-centric role in a fast-paced environment that demands interaction with enterprises at senior levels, as well as with technical staff within the traditional IT and Security organization. Successful candidates will have outstanding communication skills with a proven track record of successfully interacting with customers regarding business and technical interests alike; a strong technical background, especially related to security and messaging; extensive experience driving concurrent projects and issues to completion with little or no direction, and above all a passion for ensuring a world class customer experience. Your day-to- day Meet regularly with customers for health checks or other relevant engagements to review product adoption and provide them with specific, actionable guidance on how they can get more value from what they already own. Analyze various sources of telemetry data to identify target customers for outreach activities, focused on driving customer adoption of product features and best practices. Be a relentless advocate for customers to help ensure that Proofpoint deployments are successful. Consistently gather feedback to identify trends and acting as the voice of the customer, provide that structured feedback to product management. Identify At Risk customers that are not achieving their desired outcome and as needed, lead cross-functional efforts to get those customers back on track. Engage with appropriate internal team members from cross functional groups such as Sales, Engineering, Support, and Professional Services. Develop and oversee individual strategies to help meet Proofpoint’s customers’ requirements for success. Guide the customer in best practices to incorporate those strategies into their business/technical plans. What you bring to the team Customer Success Management or post-sale Account Management experience in a SaaS organization. Must be able to articulate customer business requirements and serve as the customer voice internally, even anticipating customer needs based on common scenarios experienced. Demonstrate a high level of engagement with customers and colleagues, managing interactions in a professional manner with a focus on achieving mutual positive results. Proven ability to influence colleagues and customers to act in high impact situations. Ability to effectively communicate and present technical information to both technical & non-technical audiences. Excellent communication skills, phone manner, and meeting presence with all levels of customer leadership. Ability to work independently and ability to adapt quickly with a positive attitude. Desired: 4-year college degree in a business area, technical area or equivalent Previous experience in professional services, sales engineering, senior support engineering, or other customer facing role with exposure to multiple technology areas. Previous experience in Cyber Security, Enterprise or SaaS #LI-CB1 Why Proofpoint? At Proofpoint, we believe that an exceptional career experience includes a comprehensive compensation and benefits package. Here are just a few reasons you’ll love working with us: Competitive compensation Comprehensive benefits Career success on your terms Flexible work environment Annual wellness and community outreach days Always on recognition for your contributions Global collaboration and networking opportunities Our Culture: Our culture is rooted in values that inspire belonging, empower purpose and drive success-every day, for everyone. We encourage applications from individuals of all backgrounds, experiences, and perspectives. If you need accommodation during the application or interview process, please reach out to [email protected] . How to Apply Interested? Submit your application along with any supporting information- we can’t wait to hear from you!

Jobgether

Client Success Manager (Remote)

Jobgether

Remote (Illinois) Senior Level $60k - $75k/yr
Posted 1 day ago

Benefits

  • Continuous Learning
  • Professional Development
  • Comprehensive Benefits

Perks

  • Remote Work

Skills

Client Success Technical Program Management Service Delivery Communication Analytical Skills Problem-Solving Relationship Management Case Management Onboarding Performance Monitoring CSAT NPS ServiceNow Salesforce Microsoft Office

About the Role

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Client Success Manager - REMOTE. In this pivotal role, you will serve as a trusted advisor to our clients, ensuring their satisfaction and alignment with their business objectives. Your involvement will enhance client retention and facilitate smooth operational interfaces, ultimately enabling clients to realize maximum value from the services provided. Your coordination and relationship management skills will be essential in driving measurable outcomes and establishing strong, long-term partnerships. \n Accountabilities Manage day-to-day client success KPIs within assigned client base, including case management within ServiceNow. Participate in client onboarding, portal training, and ensuring smooth adoption and initial value realization. Act as an operational advocate during escalations and maintain strong client relationships through proactive communication. Monitor performance metrics (CSAT and NPS), identify trends, and provide actionable insights to leadership. Partner with Service Delivery and the Retention team to implement client quality improvement plans. Collaborate with internal departments to achieve agreed-upon enhancements and deliverables. Requirements 5+ years in client success or technical program management within technology/SaaS working with Service Delivery teams. Strong communication, analytical, and problem-solving skills. Familiarity with ServiceNow, Salesforce and Microsoft Office. 4-year college degree with 2 years client-facing experience in a client success role preferred. In lieu of a degree, 5 years of client-facing experience in a client success role is required. Benefits Competitive salary ranging from $60,000 to $75,000 (bonus eligible). Opportunity to work remotely. Continuous learning and professional development. Collaborative work environment with seasoned experts. Comprehensive benefits package. \n Why Apply Through Jobgether? We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1

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Mortgage Customer Success Manager

Equifax

Onsite (USA - Georgia - Alpharetta - 30005) Senior Level
Posted 1 day ago

Benefits

  • Health Insurance
  • 401k Matching
  • Paid Time Off
  • Organizational Growth

Skills

Customer Success Sales Account Management Business Development Project Management Problem Solving Communication Relationship Building Cross-functional Collaboration Value Realization Customer Advocacy Post-Sales Implementation Customer Experience

About the Role

Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you. The Customer Success Manager - Career is responsible for optimizing the Customer Experience lifecycle, handling post-Sales Implementation program management and collaborating with the customer to ensure they are realizing expected value from EFX solutions, as well as driving adoption and retention. What you will do Proactively drive adoption, usage, net retention, and renewals by optimizing customer experience Act as the connecting thread for internal teams with the customer across the customer journey Drive customer advocacy in resolving customer issues from acquisition to adoption to use to value realization Serve as a trusted adviser and advocate for clients Create customer success plan with each client Monitor and maintain customer health Educate clients on business value of solutions Aid customers in usage and value realization of solutions Partner with Account Executive(s) in preparing and conducting quarterly business reviews Drive customer advocacy within Equifax Utilize voice of the customer to inform product roadmaps Coordinate internal COE teams to benefit of customers Provide clients transparency on status of issues/requests Assist with resolution of customer support issues What experience you need Knowledge of customer success processes 5-7 years of sales experience in management consulting, customer success, account management, business development, or other client-facing role Bachelor's degree in related discipline or equivalent experience Experience promoting value through the customer experience Experience working with complex, multi-divisional, multi-geographical customers Ability to create structure in ambiguous situations and design effective processes and creatively solve problems Experience working with cross-functional teams What could set you apart Exceptional ability to communicate and foster positive business relationships Ability to establish milestones and keep all team members on task; strong project management skills Self-driven and proactive Bias for action We offer comprehensive compensation and healthcare packages, 401k matching, paid time off, and organizational growth potential through our online learning platform with guided career tracks. Are you ready to power your possible? Apply today, and get started on a path toward an exciting new career at Equifax, where you can make a difference! Primary Location: USA-Atlanta JV White Function: Function - Sales and Account Management Schedule: Full time

Jobgether

Customer Success Manager - REMOTE

Jobgether

Remote (Texas) Mid Level $60k - $75k/yr
Posted 1 day ago

Benefits

  • Competitive Salary
  • Bonus Eligible
  • Continuous Learning
  • Professional Development
  • Comprehensive Benefits Package

Perks

  • Remote work

Skills

Client Success Technical Program Management Service Delivery Case Management Client Onboarding Portal Training Escalations Communication Analytical Skills Problem-Solving CSAT Monitoring NPS Monitoring Relationship Management

About the Role

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Client Success Manager - REMOTE. In this pivotal role, you will serve as a trusted advisor to our clients, ensuring their satisfaction and alignment with their business objectives. Your involvement will enhance client retention and facilitate smooth operational interfaces, ultimately enabling clients to realize maximum value from the services provided. Your coordination and relationship management skills will be essential in driving measurable outcomes and establishing strong, long-term partnerships. \n Accountabilities Manage day-to-day client success KPIs within assigned client base, including case management within ServiceNow. Participate in client onboarding, portal training, and ensuring smooth adoption and initial value realization. Act as an operational advocate during escalations and maintain strong client relationships through proactive communication. Monitor performance metrics (CSAT and NPS), identify trends, and provide actionable insights to leadership. Partner with Service Delivery and the Retention team to implement client quality improvement plans. Collaborate with internal departments to achieve agreed-upon enhancements and deliverables. Requirements 5+ years in client success or technical program management within technology/SaaS working with Service Delivery teams. Strong communication, analytical, and problem-solving skills. Familiarity with ServiceNow, Salesforce and Microsoft Office. 4-year college degree with 2 years client-facing experience in a client success role preferred. In lieu of a degree, 5 years of client-facing experience in a client success role is required. Benefits Competitive salary ranging from $60,000 to $75,000 (bonus eligible). Opportunity to work remotely. Continuous learning and professional development. Collaborative work environment with seasoned experts. Comprehensive benefits package. \n Why Apply Through Jobgether? We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1

Jobgether

Lead Client Success Manager (Remote)

Jobgether

Remote (Pennsylvania) Mid Level $60k - $75k/yr
Posted 1 day ago

Benefits

  • Competitive Salary
  • Bonus Eligible
  • Continuous Learning
  • Professional Development
  • Comprehensive Benefits

Perks

  • Remote Work

Skills

Client Success Technical Program Management Service Delivery Communication Analytical Skills Problem-Solving ServiceNow Salesforce Microsoft Office Relationship Management Case Management CSAT NPS

About the Role

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Client Success Manager - REMOTE. In this pivotal role, you will serve as a trusted advisor to our clients, ensuring their satisfaction and alignment with their business objectives. Your involvement will enhance client retention and facilitate smooth operational interfaces, ultimately enabling clients to realize maximum value from the services provided. Your coordination and relationship management skills will be essential in driving measurable outcomes and establishing strong, long-term partnerships. \n Accountabilities Manage day-to-day client success KPIs within assigned client base, including case management within ServiceNow. Participate in client onboarding, portal training, and ensuring smooth adoption and initial value realization. Act as an operational advocate during escalations and maintain strong client relationships through proactive communication. Monitor performance metrics (CSAT and NPS), identify trends, and provide actionable insights to leadership. Partner with Service Delivery and the Retention team to implement client quality improvement plans. Collaborate with internal departments to achieve agreed-upon enhancements and deliverables. Requirements 5+ years in client success or technical program management within technology/SaaS working with Service Delivery teams. Strong communication, analytical, and problem-solving skills. Familiarity with ServiceNow, Salesforce and Microsoft Office. 4-year college degree with 2 years client-facing experience in a client success role preferred. In lieu of a degree, 5 years of client-facing experience in a client success role is required. Benefits Competitive salary ranging from $60,000 to $75,000 (bonus eligible). Opportunity to work remotely. Continuous learning and professional development. Collaborative work environment with seasoned experts. Comprehensive benefits package. \n Why Apply Through Jobgether? We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1

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