Description

FLSA Classification

Hourly

Reports to

Customer Service Manager

Hours

Monday – Friday 8:00-4:30

One Day a Week 8:30-5:00

JOB DESCRIPTION

Summary/objective

Build relationships and find out customer’s needs, solve problems that arise and coordinate deals with clients. Determine the most crucial needs of the customers and carry them out to ensure that they receive first-class customer care and service.

• Inbound client calls
• Facilitate quotes
• Submit via email quotes to clients in the acceptable timeframe
• Respond to email requests in the acceptable timeframe
• Attend required meetings as applicable
• Research and handle client claims
• Order process
• Order status
• Update order tracking
• Generate re-do orders
• Return customer voicemails in the acceptable time frame
• Enter client sample requests
• Cross training with peer roles
• Order hold follow-up
• Respond to website chat requests

QUALIFICATIONS

Required

• High School Diploma or G.E.D.

Preferred, but not required

• Minimum one to three years customer service experience
• Strong organizational skills and ability to work independently
• Computer literate
• Proficient in Microsoft Office
• Good business skills
• Good sales and marketing background
• Data entry skills
• Good oral and written communication skills.
• Good negotiation skills and customer service ability
• QA skills
• Good Interpersonal relationships
• Problem solving abilities
• Proficient in multi-tasking
• Ability to exercise independent judgment and work with minimal supervision. Must be detail-oriented, can plan, organize, set priorities and manage multiple projects. Good analytical, problem solving and time management skills. Self-starter and self-finisher. Handles difficult customers with diplomacy and tact

Work environment

• Climate controlled environment

Physical demands

• While performing the duties of this job, the associate is frequently required to stand, walk, climb, stoop, talk, hear, reach, grasp with hands, feel, and sit. The associate is occasionally required to kneel, push and pull to move objects.
• The associate must exert up to 5 pounds of force occasionally and/or a light amount of force frequently to lift, carry, push, pull, or otherwise move objects.
• Specific vision abilities required by this job include concentrated attention and close vision, far vision, color vision, depth perception and the ability to bring object into sharp focus.

Other duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Job Title: RCM Client Success Manager (B2B SaaS)

Company Overview:

Prompt is revolutionizing healthcare by delivering highly automated and modern software to rehab therapy businesses, their teams, and the patients they serve. As the fastest-growing company in the therapy EMR space, Prompt is setting a new standard in healthcare technology. We're tackling some of the healthcare industry’s most persistent problems with a team of exceptionally talented individuals passionate about creating a positive impact.

At Prompt, we don’t just digitize healthcare—we transform it. From improving patient care to reducing environmental waste, our work supports better outcomes at scale.

Why work for Prompt?

• BIG Challenges: Here at Prompt, we are solving complex and unique problems that have plagued the healthcare industry since the dawn of time.

• Talented People: Prompt didn't happen by chance, it's a team of incredibly talented and proven individuals who all made their mark before joining forces to build the greatest software on the planet for rehab therapists.

• Healthy Approach: This isn't an investment bank, we work long hours when it's needed, but at Prompt you own your workload and the entire organization takes a liking to smart work (over hard work).

• Positive Impact: Prompt helps outpatient rehab organizations treat more patients and deliver better care with less environmental waste. That means less surgery and less narcotic-based pain treatment, all while turning a paper-heavy industry digital. We aren't enthralled with patting ourselves on the back everyday, but it does feel good :)

The Role:

As an RCM Success Manager, you’ll step into a highly impactful and customer-facing role that combines clinical expertise with strategic client relationship management. After the client completes onboarding with our software-focused CSM team, you’ll take the reins as their primary point of contact—guiding them through their post–go-live journey with both Prompt’s software and RCM service, working alongside their software CSM as needed.

Your mission is to ensure each client not only feels supported and heard, but also empowered to succeed across clinical, administrative, and billing workflows. You’ll be the go-to partner for navigating revenue cycle management questions, identifying growth opportunities, and driving long-term account health.

This is a robust and dynamic position where you’ll act as a strategic partner, clinical problem solver, and operational consultant. You’ll cultivate deep relationships with our clients, proactively surface and address issues, support their evolving needs, and collaborate cross-functionally with internal teams to deliver tailored, revenue-impacting solutions. Whether it’s answering a clinical documentation question, helping a client interpret performance metrics, or facilitating a business review, you’ll play a critical role in maximizing the value our clients receive from Prompt.

The ideal candidate has a background as a licensed rehab therapist (PT, OT, or SLP), a passion for helping teams succeed, and is eager to build meaningful client partnerships that drive outcomes. Outpatient rehab billing experience is a plus—but if you’re new to RCM, we’ll train you on the job.

Key Responsibilities:

• Build deep, trust-based relationships with clients by serving as their primary strategic partner post–go-live, supporting them across clinical, administrative, and billing workflows.

• Own the client relationship for Prompt + Prompt RCM users—acting as the go-to liaison for all revenue cycle, clinical operations, and platform-related questions after onboarding.

• Develop a thorough understanding of each client’s business goals, clinical model, and operational processes in order to provide relevant, high-impact guidance that drives measurable outcomes.

• Host regular client cadence meetings (e.g., monthly business reviews) to review account performance, discuss open items, address questions, and uncover upsell opportunities with the software CSM.

• Monitor and respond to client support inquiries—triaging, resolving, or escalating issues submitted through our support channels.

• Support clients through clinical and billing workflows, including documentation expectations, claim lifecycle questions, payment delays, and denial trends—leaning on your clinical expertise and collaborating with the RCM Ops team when needed.

• Analyze client performance data and KPIs to identify risks, opportunities, and areas for improvement; present insights and action plans during client check-ins.

• Identify and manage churn indicators, coordinating internal responses and working closely with leadership to protect at-risk accounts.

• Maintain expert-level knowledge of Prompt’s software and RCM offering—including ongoing updates—to confidently educate and consult clients on how to get the most out of the platform.

• Collaborate cross-functionally with internal teams (RCM Ops, Support, Product, Engineering, and Success) to ensure seamless delivery, accurate billing execution, and client satisfaction.

• Champion client feedback, advocate for process improvements, and contribute to team-wide strategies that improve client experience and retention.

Minimum Requirements:

• Active clinical license as a Physical Therapist (PT), Occupational Therapist (OT), or Speech-Language Pathologist (SLP), with direct experience in outpatient therapy settings.

• Strong understanding of clinical, administrative, and billing workflows in rehab therapy practices.

• At least 3 years of experience in medical billing, insurance claims, or revenue cycle management is preferred; on-the-job training available for candidates with strong clinical foundations.

• Demonstrated success in customer-facing roles, with the ability to build rapport, manage relationships, and drive client satisfaction and retention.

• Tech-savvy and passionate about learning software, with a strong aptitude for navigating EMR platforms, workflow tools, and SaaS systems in real-time.

• Highly proficient in Microsoft Excel and other platforms such as Google Workspace, with a data-informed mindset and ability to track performance metrics (e.g., KPIs, revenue, churn indicators).

• Excellent written and verbal communication skills, with a knack for simplifying complex information and resolving client issues thoughtfully and efficiently.

• Proven ability to manage multiple priorities in a fast-paced, evolving environment, including flexibility to work outside traditional hours when needed.

• High personal accountability and growth-oriented mindset—prepared to expand responsibilities quickly and play a key role in a scaling customer success operation.

Perks - What you can expect:

• Competitive salaries

• Remote/hybrid environment

• Potential equity compensation for outstanding performance

• Flexible PTO

• Company-wide sponsored lunches

• Company paid disability and life insurance benefits

• Company paid family and medical leave

• Medical, dental, and vision insurance benefits

• Discounted pet insurance

• FSA/DCA and commuter benefits

• 401k

• Complimentary subscription to digital fitness classes and wellness content

• Recovery suite at HQ – includes a cold plunge, sauna, and shower

Here at Prompt, we are committed to fostering a fair and respectful work environment. As part of this commitment, it is our policy not to hire individuals from Prompt Customers unless they have obtained their current employer's explicit consent. We believe in upholding strong professional relationships and respecting the agreements and commitments our customers have with their employees. We appreciate your understanding and cooperation regarding this policy. If you have any questions or concerns, please don't hesitate to reach out to our People Department.

Prompt Therapy Solutions, Inc is an equal opportunity employer, indiscriminate of race, color, religion, ethnicity, ancestry, national origin, sex, gender, gender identity, sexual orientation, age, marital status, veteran status, disability, medical condition, or any other protected characteristic. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Our Mission & Values:
At Drata, we help companies earn and keep the trust of their users, customers, partners, and prospects. We’re the proof layer that shows great companies deserve the trust they aim to build.

We live our values every day. Built on Trust means consistency is everything. Act with Integrity by always doing the right thing. Being Customer-Obsessed keeps the people we serve at the center of our work. Competitive Fire drives us to push ourselves harder than anyone else. Diversity brings unique perspectives that lead to better solutions. Automation First ensures we save time and money by making efficiency a priority.

Our Culture & Work Style ydd聀

At Drata, we’re not just building software - we’re building a mindset. Everything we do springs from:

• Be a Driver (Owner‑Operator Mentality): Own your work. Improve relentlessly. Deliver results.

• Move at Drata Speed (Precision & Velocity): Fast decisions. Quick learning. Immediate impact.

• Stay Mission-Driven (Customer‑Obsessed): Challenge assumptions. Deliver value. Stay hungry.

If you thrive when you’re empowered, energized, and working with smart, mission-driven people where you’ll feel at home here.

Why Join The Drata Team?

The best way to understand the Driver’s Mindset is to see it in action. We’re an award-winning, mission-driven team of 600+ people worldwide, united by a culture that values trust, speed, and continuous growth.

• See the Speed: Watch our CEO, Adam Markowitz, discuss the hyper-growth journey, from $0 to $100M ARR in just four years

• Hear the Voice of the Team: Explore our "Life at Drata" page for employee testimonials on our collaborative and the growth opportunities available.

• Experience the Impact: See why we are consistently recognized on Fortune's Best Workplaces lists.

• Connect with Us on Socials: LinkedIn - follow us for company updates, employee stories, and career news.

Job Summary:

As a Senior Enterprise Customer Success Manager at Drata, you’ll be at the forefront of helping global companies build trust at scale. You’ll work with our largest and most regulated customers—advising on complex compliance programs and turning Drata into a strategic pillar of their security posture.

This is a high-impact, high-visibility role where you’ll own executive relationships, shape long-term success plans, and guide customers through frameworks like SOC 2, ISO 27001, HIPAA, and FedRAMP. More than just a CSM, you’ll be a partner in your customers’ growth—connecting product capabilities to real business outcomes and influencing how they scale securely.

We’re looking for someone who is driven by purpose, motivated by outcomes, and grounded in trust and accountability. At Drata, you’ll join a mission-led team that moves with urgency, leads with humility, and builds with intention. You won’t just support customers—you’ll help shape the future of compliance automation alongside some of the most thoughtful and driven minds in SaaS.

What you’ll do:

• Lead strategic relationships with enterprise customers—earning executive trust and becoming a go-to advisor on compliance program success

• Drive outcomes, not just adoption—develop success plans, track KPIs, and proactively identify risks and opportunities for growth

• Guide customers through frameworks like SOC 2, ISO 27001, HIPAA, PCI, and FedRAMP—ensuring they get more than checkboxes: real, measurable progress

• Own key moments across the customer journey—from onboarding to renewal—with health checks, QBRs, and tailored Mutual Action Plans

• Translate voice of the customer into action—partnering cross-functionally with Product, Engineering, Sales, and Support to influence roadmap and remove friction

• Champion continuous improvement—both in how our customers scale securely and in how we scale our own processes, playbooks, and strategies

• Promote what’s next—drive adoption of new features and ensure Drata continues to evolve alongside each customer’s business

What you’ll bring:

• Deep understanding of compliance frameworks such as SOC 2, ISO 27001, HIPAA, PCI, or FedRAMP, and how they apply to customer environments and business outcomes. (Required)

• 5+ years of experience in security, compliance (GRC), or identity and access management, supporting enterprise customers or programs. (Required)

• 8+ years of experience in Customer Success, Consulting, or Strategic Account Management within a B2B SaaS company, with a strong focus on enterprise engagement and long-term customer value. (Required)

• Proven success managing complex enterprise relationships, including executive alignment, stakeholder navigation, and success planning across multi-product or regulated environments.

• Strong communication skills with the ability to confidently lead conversations with both technical and non-technical stakeholders—particularly around compliance, risk, and automation.

• Strategic, outcomes-driven mindset with a knack for translating compliance goals into scalable workflows and measurable impact.

• Proficiency with tools such as Salesforce, Catalyst (or similar CS platform), Sigma, and Jira, and a strong understanding of customer workflows and reporting.

• Comfortable working in a cross-functional, async-first environment, where you demonstrate trust in teammates, take ownership with humility, and move with urgency and resilience to deliver value to customers.

How we support you:
At Drata, our people are our strongest advantage—and we prove it with support that exceeds industry standards. Our total rewards package is designed to power your well-being, accelerate your growth, and keep your work-life balance thriving.

Explore how we invest in your Life at Drata.

• Shared Success: We provide stock equity to ensure that as the company grows, you share directly in that success. Equity gives every employee a sense of ownership and the opportunity to celebrate our wins together—because your contributions don’t just support our progress; they help drive our collective success.

• Health & Wellness: Up to 100% employer-paid premiums for medical, dental, and vision coverage for employees and their dependents, along with comprehensive wellness benefits and healthcare concierge services designed to support your needs beyond traditional insurance.

• Financial Well-being: A comprehensive suite of financial benefits, including a 401(k) plan, company-paid life and disability insurance, tax-advantaged spending accounts, and a range of discounted voluntary offerings to help you customize and strengthen your overall financial position.

• Family Support: We want to support you in life's most important moments, so we offer a paid Parental Leave policy, after six months of employment. Employees also receive access to Kindbody fertility and family-building benefits and dedicated leave specialists who help guide you through the entire process.

• Growth & Development: Generous annual stipends for both professional and personal development, empowering you to invest in your continued growth. You’ll also have access to a wide range of internal learning opportunities, ensuring you can build new skills, deepen your expertise, and advance your career with confidence.

• Time Off & Flexibility: We believe that to do your best work, you should get the time you need for rest, rejuvenation and recovery. Drata offers a flexible vacation policy, paid holidays, and other perks to recharge.

This role will receive a competitive base salary, variable compensation, benefits, and stock, typically in the form of Restricted Stock Units (RSUs). The applicable range of On-Target Earnings (OTE) for each US-based role is based on where the employee works and is aligned to one of 3 tiers based on the cost of labor for that geographic area. The expected OTE ranges for this role are set forth below, subject to change.

Tier 1: $190,000 - $234,700

Tier 2: $171,000 - $211,300

Tier 3: $152,000 - $187,700

You can view which tier applies to where you plan to work here. A variety of factors are considered when determining someone’s leveling and compensation–including a candidate’s professional background and experience. These ranges may be modified in the future and final offer amounts may vary from the amounts listed above.

About Soracom

Soracom was founded in 2015 by AWS veterans with a clear vision to build a more connected world. Today, Soracom serves over 25,000 customers and connects millions of devices worldwide, delivering cellular connectivity for the Internet of Things (IoT) powered by the speed and scale of the cloud. With remote teams across Japan, the US, and Europe, Soracom is continuing to expand its global team to keep pace with the company's rapid growth.

Soracom is an Equal Opportunity Employer and we take pride in the diversity of our employees, valuing the special experience and expertise that people from different backgrounds bring to our business. The ability to develop ground-breaking technologies is one of our key assets and our people make it happen. Come and join Soracom to create the transformative technology that enables our customers to engineer a better world.

About the Role

You will serve as a key member of the team in the Americas and have the exciting opportunity to work with people who are passionate about IoT and excited about the rapid growth this technology is seeing around the world.

As a Customer Success Manager, you will play a crucial role in the success of our existing customers by building connected trust, diving deep with them, and delivering results to Soracom. You will be responsible for ensuring new customers are fully equipped to utilize our products and services from day one, building connected trust with you and Soracom quickly, and contributing to their long-term success. The ideal candidate will have a strong understanding of the cellular IoT market, including technologies, trends, and competitive landscape. This role is pivotal in driving customers past the initial launch and ensuring the long-term success and growth of those assigned customers. This role will also identify new business opportunities within the assigned customers, build relationships throughout the customer organization, and drive revenue growth.

Key Responsibilities

• Deliver incremental revenue generated by existing assigned customers.
• Deep understanding of customer needs and requirements and effectively communicate how our solutions can address their challenges, resulting in long term customer retention and/or revenue growth.
• Proactively navigate throughout the customer organization to identify net new opportunities or incremental revenue at the assigned customers.
• Initiate training sessions for customers on product features, best practices, and usage optimization as needed.
• Stay abreast of industry trends, market activities, and competitors to maintain a competitive edge.
• Collaborate with technical teams to ensure accurate and tailored solution offerings to customers.
• Identify opportunities to co-market with strategic customers and collaborate with the marketing team to bring those opportunities to fruition.
• Demonstrate our Leadership Principles, such as Customer-Centric, Proactive, Just Do It, Dive Deep, Emotionally Mature and Deliver Results daily.

Who You Are

• You are a relationship builder. You enjoy meeting new people from a wide range of diverse backgrounds and collaborating to produce mutually beneficial results.
• As a continuous learner, you are nimble and move with alacrity so that as Soracom evolves, customers evolve with us.
• You can rapidly create connected trust at all levels of the customer organization by sharing everything you can.
• You love continuously learning about Soracom's products, services, and applications for both you and your customers.
• You have the ability to work collaboratively and ensure follow-through with exceptional verbal and written communication skills.
• You are able to orchestrate, lead, and influence virtual teams, ensuring the successful growth of your customers. Presentation skills with a high degree of comfort with both large and small audiences (C-Suite executives, directors, stakeholders, and developers).
• You thrive in a fast-paced environment with quick decision-making. You are comfortable with ambiguity, ready to roll with the changes as they come and measure the day by how much value you created.
• You love to share your passion with others and exhibit good judgment when helping out customers.
• You are excited about the opportunity to work across time zones and cultures as part of a truly global team with colleagues and customers around the world.

Key Requirements

• 3-7 years of experience in generating revenue in cellular IoT solutions and services.
• High performer, consistently achieving or exceeding goals.
• Understanding of customer needs and requirements to communicate how our solutions can address their challenges effectively.
• Extensive experience with customer agreements, negotiations, and billing structures.
• Ability to travel up to 50% of the time.
• Located in a major metro area within the US with easy access to air travel (e.g. Atlanta, Chicago, Dallas, New York, Denver, Phoenix).

Bonus Points If…

• You also speak Spanish
• You have experience working with Salesforce and Slack
• You know the basics of networking, cellular and AWS services.

Location

Fully remote work, in the USA.

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Training & Development
• Work From Home
• Stock Option Plan

We are seeking a Manager of Digital Customer Success and Enablement to lead and scale our customer education and digital customer success programs. This role will be responsible for building scalable strategies that drive product adoption, customer engagement, and long-term value realization across our customer base.

The Manager will oversee our customer education initiatives, digital engagement strategy, and product-focused Customer Success SMEs, ensuring customers have the resources, knowledge, and guidance needed to successfully adopt and expand use of our product suite.

This role partners closely with Customer Success, Marketing, Product, and Sales to design digital programs and enablement experiences that support customers at scale, particularly across SMB and mid-market segments, while complementing high-touch customer success engagement.

Requirements

• Customer Education & Enablement
  • Lead the strategy and execution of our customer education and training programs.
  • Manage the customer enablement specialist responsible for developing and delivering training content and learning experiences.
  • Develop scalable education programs including:
• On-demand learning
• Live and recorded training sessions
• Webinars and workshops
• Knowledge base content and documentation
  • Ensure customers can quickly gain product proficiency and realize value across the product suite.
• Digital Customer Success Programs
  • Define and implement a digital customer success strategy to support onboarding, adoption, engagement, and retention at scale.
  • Build digital lifecycle programs that guide customers through key milestones in the customer journey.
  • Design scalable touchpoints including:
• Automated campaigns
• In-app messaging and guidance
• Digital check-ins and product updates
  • Monitor engagement metrics and continuously optimize programs to improve customer outcomes.

• Product Adoption & Customer Value
  • Partner with Product and Customer Success teams to translate product capabilities into adoption programs and educational content.
  • Drive awareness and usage of new features through targeted digital campaigns and training initiatives.
  • Develop resources that help customers expand their use of the platform and achieve business outcomes.

• Product Subject Matter Experts
  • Manage a team of product-focused CSMs or subject matter experts who support adoption and customer success across key products.
  • Ensure SMEs contribute to:
• Customer education content
• Adoption programs
• Internal knowledge sharing
• Support for complex product use cases
  • Partner with Product teams to ensure new releases are supported by clear customer guidance and enablement.

• Digital Campaigns & Cross-Functional Collaboration
  • Collaborate with Marketing to develop targeted digital campaigns that drive product engagement and customer success outcomes.
  • Work with Customer Success leadership to align digital programs with broader CS strategies.
  • Partner with Sales and Product teams to ensure consistent messaging and enablement throughout the customer lifecycle.

• Customer Retention & Growth
  • Develop scalable programs designed to improve retention and expansion within SMB and scaled customer segments.
  • Identify adoption gaps or churn risk signals and implement proactive digital interventions.
  • Use customer data and product insights to inform education and engagement strategies.

Qualifications

• 5+ years of experience in Customer Success, Customer Education, Digital Customer Success, or Customer Experience roles
• Experience developing customer training or education programs
• Experience building or managing digital customer engagement programs
• Strong collaboration experience working with Marketing, Product, and Customer Success teams
• Data-driven approach to measuring customer engagement and adoption
• Experience managing customer enablement teams or product specialists
• Background in B2B SaaS or technology platforms
• Experience supporting SMB or scaled customer segment
• Familiarity with customer success, learning management, or product adoption platforms

Success Metrics

Success in this role will be measured by:

• • Customer product adoption and engagement
  • Participation and effectiveness of customer education programs
  • Retention and expansion within SMB and scaled customer segments
  • Digital program engagement (training completion, campaign performance, feature adoption)
  • Reduction in time-to-value for new customers

Our Customer Success & Renewals team is central to Ivanti’s mission of empowering IT and Security teams across the globe. We work collaboratively and put customers at the core, partnering with Sales, Channel, Legal, and Product to deliver renewal excellence and lasting value. If you enjoy taking ownership, working closely across functions, and knowing your contributions drive meaningful business results, especially in a remote environment where you’ll collaborate across time zones and occasionally travel for important meetings, this is your place to shine.

Why this role matters:

As a CS-RAM, you own renewal outcomes for a portfolio of global customers, ensuring they continue to realize value from Ivanti’s award-winning platform. The strategies and relationships you build will directly influence gross revenue retention, expansion, and customer satisfaction, essential to how organizations experience secure, scalable innovation.

What you’ll do:

• Own the full renewal lifecycle for a defined set of customers, from preparing quotes and discussing pricing within guidelines to handling co-termed or consolidated agreements and driving deals to closure. You’ll keep your Salesforce pipeline up-to-date and deliver accurate forecasts across 30/60/90-day timelines
• Execute standard renewal motions by documenting renewal risks, key dates, approval needs, and customer engagement steps, while actively identifying expansion opportunities (like modules, tiers, and additional seats) and collaborating with Sales for execution
• Monitor account health using usage trends, support history, and sentiment. You’ll lead concise EBRs/QBRs focused on business outcomes, license utilization, and renewal planning. When needed, you’ll escalate adoption or implementation challenges to Customer Success Managers or Professional Services
• Share relevant feature updates and best practices to help customers realize value from Ivanti - without owning technical training or deployment
• Partner with Legal, RevOps, and Finance to navigate non-standard terms, approval workflows, and commercial escalations, and work with Sales and Channel to ensure customers have what they need to renew successfully
• Capture and communicate customer feedback to inform product and leadership teams; contribute to team best practices, process improvements, and enablement content
• Maintain high-quality data hygiene in Salesforce, and mentor associates on renewal execution, risk identification, and forecasting discipline as needed

What you will bring:

• 3-5+ years of experience in Customer Success, Renewals, or Account Management within B2B software/SaaS; experience in ITSM/ESM, Endpoint, or Security is a strong plus  
• Demonstrated commercial ownership, with proven achievement of GRR and renewal targets, and negotiating within pricing/term guidelines  
• Strong executive communication skills, including the ability to lead EBRs/QBRs and articulate clear, outcome-focused renewal narratives  
• High analytical rigor with experience in forecasting, pipeline management, and data-driven risk assessment; strong Excel/Sheets proficiency  
• Experience using Salesforce, CPQ, customer success platforms (e.g., Gainsight, Totango, ChurnZero), and BI dashboards; comfortable using collaboration tools such as Microsoft Teams  
• Working knowledge of SaaS value metrics and familiarity with Ivanti Neurons, ESM, Endpoint & Security, Exposure, or Network Security (preferred but not required)  
• Nice-to-have certifications: ITIL Foundation, customer success certifications, and exposure to structured deal or negotiation frameworks (e.g., MEDDICC)  

Why Ivanti? 

• Friendly, flexible working model: Empower excellence whether you’re at home or in the office and support work-life balance  
• Competitive compensation & total rewards: Including health, wellness, and financial plans tailored for you and your family  
• Global, diverse teams: Collaborate with talented people from 23+ countries  
• Learning & development: Grow your skills with access to best-in-class learning tools and programs  
• Equity & belonging: We value every voice. Your story helps inform our solutions for a changing world  

What drives us:

Ivanti’s mission is to elevate human potential within organizations by managing, protecting, and automating technology for continuous innovation. Through diverse and inclusive hiring, decision-making, and a commitment to our employees and partners, we continue to build and deliver world-class solutions for our customers. Learn more about Ivanti’s Mission and Core Values.

Inclusion at Ivanti:

Ivanti is proud to be an Equal Opportunity Employer. We’re committed to building a diverse team and fostering an inclusive environment where everyone belongs. We welcome applicants from all backgrounds and walks of life. Need adjustments during the process? Reach out to [email protected], we’re happy to help!

Ready to influence how the world’s leading organizations experience secure, innovative technology?  

Apply now and make your impact with Ivanti’s Customer Success & Renewals team.

About Handshake

Handshake is the career network for the AI economy. 20 million knowledge workers, 1,600 educational institutions, 1 million employers (including 100% of the Fortune 50), and every foundational AI lab trust Handshake to power career discovery, hiring, and upskilling, from freelance AI training gigs to first internships to full-time careers and beyond. This unique value is leading to unparalleled growth; in 2025, we tripled our ARR at scale.

• Why join Handshake now:

  • Shape how every career evolves in the AI economy, at global scale, with impact your friends, family and peers can see and feel

  • Work hand-in-hand with world-class AI labs, Fortune 500 partners and the world’s top educational institutions

  • Join a team with leadership from Scale AI, Meta, xAI, Notion, Coinbase, and Palantir, among others

  • Build a massive, fast-growing business with billions in revenue

About the Role

We’re looking for a Senior Manager of Strategic Customer Success to join our Employer Sales Team - working with top employers across the nation to drive their early talent recruiting strategy. You will serve as a leader for the Strategic Segment of existing partnerships, reporting to the Vice President of Customer Success. You’ll work closely with the team to ensure they achieve their goals, build relationships with executives, and drive customer retention and expansion from onboarding through renewal.

You’ll be instrumental in building and leading a world class Customer Success program for the category leading platform. This high-impact role combines equal parts people management, sales, relationship management leadership and customer satisfaction. The ideal candidate has a proven record of success managing revenue carrying individual contributors in SaaS technology companies.

Your role

• Lead a team of 6+ Strategic Customer Success Managers to successfully achieve our client’s goals while simultaneously carrying a team quota to reach our organization’s revenue goals

• Drive team to meet & exceed quarterly GDR quota

• Effectively tracks progress to goals & KPIs - getting ahead of risk (CTAs), documenting customer goals & progress to them, and delivering value reviews consistently and regularly

• Maintain relationships with executives at our largest partners

• Assist team with renewals, identifying upsell opportunities and mitigating churn

• Act as the direct supervisor of a team of Customer Success Managers, leading them to achieve personal development goals and grow within the organization

• Build and maintain a library of training materials to onboard and develop team members

• Synthesize the voice of Strategic customers from qualitative and quantitative feedback, share with leadership and cross-functional partners.

• Leverage data and feedback for client reporting and informing the product roadmap.

• Understand market trends and keep up-to-date with the latest developments and discussions impacting the industry.

• Work closely with cross functional partners (like Marketing, Finance, Sales Ops) on materials and initiatives that impact CSM function

• Work closely with cross functional teams to ensure client objectives are met and value is delivered via our product

• Monitor customer engagement and progress to goals. View customer satisfaction as a top priority

• Mentor, assist with account planning, performance management, metric pacing, pipeline generation, and forecasting for all team members

Desired Capabilities

• 5+ years’ SaaS enterprise CSM and/or post sales experience

• Minimum of 3+ years managing a team of individual contributors

• Proven track record of success with your own book of business, and regularly hitting individual and team goals

• Experience preparing renewal proposals, forecasting, and account planning

• Experience with an evangelical sale, selling non-discretionary software to executives at Fortune 500 companies

• Experience building process, identifying gaps and executing on relevant initiatives

• Experience using usage, data and results to demonstrate value

• An impeccable communicator with polished and professional sales presentation skills

• Desire to think analytically with a methodical approach to identifying challenges and measure impact, including the ability to use data to support strategy and create a story

• Ability to think systematically, identifying and building infrastructure, processes, and tools to drive efficiency and streamlined operations

• You thrive in a fast paced environment, appreciate and demonstrate flexibility as needed

• You react gracefully under pressure

• You’re a do-er with a bias towards action and creative problem-solving

Perks
Handshake delivers benefits that help you feel supported—and thrive at work and in life.

The below benefits are for full-time US employees.

✐✈ Ownership: Equity in a fast-growing company

✐✈ Financial Wellness: 401(k) match, competitive compensation, financial coaching

✐✈ Family Support: Paid parental leave, fertility benefits, parental coaching

✐✈ Wellbeing: Medical, dental, and vision, mental health support, wellness stipend

✐✈ Growth: Learning stipend, ongoing development

✐✈ Remote & Office: Internet, commuting, and free lunch/gym in our SF office

✐✈ Time Off: Flexible PTO, 15 holidays + 2 flex days

✐✈ Connection: Team outings & referral bonuses

Explore our mission, values, and comprehensive US benefits at joinhandshake.com/careers.

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

A Day in the Life

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Senior Customer Success Manager - REMOTE. In this role, you will proactively engage with strategic customers, guiding them to realize optimal value from their purchased solutions. Your expertise will be pivotal in enhancing customer satisfaction, overseeing product adoption, and boosting the lifetime value of these accounts. You will collaborate cross-functionally within the organization to resolve issues and deliver a signature experience that ensures full renewals and expansion of products. This role is integral to driving customer success and making a positive impact on the company's growth trajectory.

• Engage with assigned customers to develop account strategies that drive value realization with purchased products
• Establish executive-level relationships with customers to ensure satisfaction
• Organize and create content for executive business reviews
• Facilitate coordination of internal resources to resolve customer issues
• Gather feedback through NPS surveys regarding customer satisfaction
• Maintain situational awareness of assigned customer accounts
• Track customer deployments and key metrics in CRM
• Communicate customer announcements and events effectively
• Provide 'voice of the customer' feedback to management
• Report on account trends and recommend process improvements

• Bachelor's degree in a related field
• 10+ years of experience in software services, enterprise software, customer success, or critical account management
• Industry experience in healthcare required
• 2+ years of experience with Epic EHR preferred
• Proven track record in driving customer success with complex solutions
• Ability to understand technical aspects of products and provide solutions
• Excellent problem-solving and organizational skills
• Demonstrated ability to establish executive relationships
• Outstanding cross-functional collaboration skills
• Superior communication and presentation abilities

• Flexible remote work environment
• Opportunities for professional development and growth
• Collaborative and people-first culture
• Access to advanced tools and resources
• Impactful role in shaping customer experiences
• Engagement with top strategic clients
• Visibilities for strategic initiatives and program improvement
• Opportunity to influence healthcare transformation

Why Apply Through Jobgether?

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

#LI-CL1

Customer Success Specialist: CANDIDATES MUST SIT IN CST TIME ZONE

Qualifications:

1+ year of experience with high-volume customer assistance

Experience within customer success or onboarding

Must have experience with CRM software

Job Description

As an Customer Success Specialist, you will play a pivotal role in fostering relationships with potential partners, guiding them through the application process, and ensuring a seamless onboarding experience. You will be responsible for managing leads, providing excellent customer service, and collaborating with internal teams to meet program requirements.

Responsibilities

• Conduct warm calls to prospective partners who have expressed interest in the program.
• Manage and prioritize leads to ensure timely follow-up and engagement.
• Send application materials and guide applicants through the submission process.
• Serve as the primary point of contact for applicants, answering questions and providing clear, helpful guidance.
• Assist applicants in navigating each stage of the funnel, from initial interest to becoming an active delivery partner.
• Request and collect necessary documentation for vetting and onboarding.
• Collaborate with internal teams to ensure applicants meet all requirements and deadlines.

This is a Contract position based out of Austin, TX.

The pay range for this position is $26.50 - $26.50/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully remote position.

This position is anticipated to close on Apr 10, 2026.

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of StaffingR double diamond winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] for other accommodation options.

The Role:   

Imagine a solution that will predict for your customers (with an 85% accuracy) who is going to buy, what they’ll buy, and when.  As a Principal Customer Success Manager at 6sense, you’ll be an instrumental player to our growth as we build upon the success we’ve had delivering predictions for Fortune 500 customers. We will trust you to own our highest profile customer advisory relationships, drive technical competency, ensure rapid deployment to demonstrate measurable results and long-term customer value, and create a culture of customer success at 6sense.  

The Responsibilities:   

We’re looking for process-oriented people who have an intrinsic drive to be successful; who have a track record of building customer advocates in technical product environments; who have a passion for B2B buyers, their businesses, and what 6sense means to their overall success. Principal Customer Success Managers at 6sense think critically about driving customer growth and building our organization. This is a unique opportunity for you to help shape and accelerate our success and grow in your career.  

As a Principal Customer Success Manager, you will be responsible for actively managing the happiness and renewal of a portfolio of assigned 6sense's largest customers. Responsibilities include: 

• Managing a book of our largest, global strategic customers   
• Working closely with global Enterprise customers to understand their business goals and objectives, and ensuring 6sense is being adopted into their teams’ daily workflow, generating positive ROI, and growing lifetime customer value for 6sense.  
• Establishing strong relationships with decision-makers and key influencers within each account in your book of business.  
• Developing, executing, and maintaining strategic account plans and QBRs to drive business value and ROI.  
• Forecasting, identifying risk, and maintaining a strong customer renewal rate and growth rate in partnership with the Account Executive team  
• Working closely with customer and internal teams to maintain visibility into product performance and customer feedback. You will clearly communicate and manage risk, proactively helping resolve issues promptly while minimizing customer churn.  
• Becoming an expert on the 6sense predictive engine, including implementation, how use cases of 6sense connect to top business goals and requirements, and areas to expand use cases.  
• Partnering with a 6sense technical CSM and Program Managers to manage customer onboarding, product rollout and training.  
• Being an advocate for customers’ product feature priorities internally within 6sense and align with product team around driving product roadmap.  
• Building customer advocates who will speak on behalf of 6sense as a reference and share success stories in 6sense events and content.  
• Ability to juggle multiple projects, prioritize, and scale while having fun.  

  Your Experience and Skills Required 

• 10+ years of Customer Success, Account Management, or Consulting experience, ideally from a high tech or SaaS company, where you developed strategies on assigned accounts to fully leverage technology solutions.  
• 3+ years experience in high-touch Strategic or Enterprise Customer Success with a proven track record of meeting and exceeding targets.  
• Experience working with global 1000 Enterprise customers with multiple stakeholders and managing success programs as the key advisor to global as well as regional customer organizations.  
• Experience advising customers including CxOs on how to best use and adopt SaaS platform for faster Return on Investment (ROI)  
• Experience working closely with B2B demand gen, marketing operations, sales operations and analytics teams  
• Experience negotiating renewals and identifying and driving upsell opportunities.  
• Have led projects from conception to closure and have experience leveraging and influencing internal resources to get things done.  
• Familiarity with the marketing tech stack: Marketing Automation, digital marketing technologies, data providers, B2B digital media. Experience using Marketing Automation, CRM or related applications is a plus  
• Strong analytical and communications skills  
• BA/BS degree is required. Master’s degree is preferred.  
• Ability to travel to customer site (~30%). 

Additional Skills Desired   

• 5+ years of experience using BI (Tableau, Domo, MicroStrategy), Marketing Automation (Marketo, Eloqua or Pardot) or CRM (Salesforce and Dynamics) platforms.  
• 2+ years of domain expertise in one of the following industries: Communications, Media, High-Tech, Manufacturing, Healthcare, Life Sciences, Financial Services, Insurance or Retail is preferred.

#Li-remote

Notice of Collection and Use of Personal Information for California Residents: California Recruitment Privacy Notice and Policy

Base Salary Range: $139,033.50 - $203,915.80. The base salary range represents the anticipated low and high end of the base salary range for this position. Actual salaries may vary and may be above or below the range based on various factors, including but not limited to work location and experience. The base salary is one component of 6sense’s total compensation package for this position. Other compensation may include a bonus program or commission plan, and stock options if approved by 6sense’s board. In addition, 6sense provides a variety of benefits, including generous health insurance coverage, life, and disability insurance, a 401K employer matching program, paid holidays, self-care days, and paid time off (PTO). #Li-remote

Notice of Collection and Use of Personal Information for California Residents: California Recruitment Privacy Notice and Policy

Payroll Software Implementation Specialist
$65-75K DOE | Full time | Hybrid Phoenix or Remote USA**

At eBacon, we're cooking up something special in the construction industry! We're a software company that focuses on certified payroll and fringe benefit management, combining time tracking, fringe management, payroll, and certified reporting into one sizzling solution that helps contractors and subcontractors avoid risk and become more profitable.

With our advanced in-house development team, we're not just serving up standard solutions, we're rapidly responding to market needs with unique products that solve real-world problems. And now, we're looking for a strong Implementation Manager to join our team.

Who We’re Looking For:
You'll be the master chef of our client’s onboarding experience, leading the complete implementation process from start to finish. You'll be the go-to person for new clients, gathering requirements, providing top-notch training, and managing multiple accounts. You make sure everything runs like a well-oiled (or should we say, bacon-greased?) machine. From initial payroll processing to 401(k) and benefit setups, you'll ensure every detail is perfectly seasoned for success.

Job Snapshot:

• Oversee the entire client implementation process, from post-sale to completion.
• Collaborate with different departments to address any issues that may arise during implementation.
• Set and manage client expectations using the implementation timeline.
• Provide technical training and support for HRIS and initial payroll processing.
• Work closely with sales and operations teams to ensure smooth implementation, as promised.
• Organize and complete all required implementation documentation.
• Communicate new client information to the implementation team, ensuring all departments are equipped for accurate and timely service.
• Ensure weekly deliverables are met according to the established timeline.
• Handle and resolve client issues and requests, following up until resolved.
• Ensure complete client satisfaction throughout the process.

• 3+ years’ experience in account management and/or client implementation.
• 3+ years' payroll processing experience
• Strong attention to detail and follow-through on client requests.
• Excellent written and verbal communication skills.
• Ability to work independently, solve problems, and take initiative.
• Thrive in a fast-paced environment, meeting deadlines despite frequent interruptions.
• Strong work ethic, eagerness to learn, and ability to analyze large data sets.
• Detail-oriented with a focus on process improvement.
• Proficiency with MS Office Suite (Excel, Word, PowerPoint).

• SQL knowledge
• Experience with Certified payroll (Davis-Bacon and/or State Prevailing payroll). 
• Experience auditing payrolls for compliance.
• Familiarity with HR and payroll regulations.
• Knowledge of group health plans, ACA regulations, and enrollment processes.

**All applicants must be legally authorized to work in the United States. Employment is contingent upon the ability to provide documentation verifying identity and authorization to work in the U.S. in compliance with the Immigration Reform and Control Act of 1986, without the need for current or future employer-sponsored work authorization.


Who are we?
eBacon is a financial technology software company located in Phoenix, Arizona. We create a lot of innovative financial solutions for the business world, with a focus on certified payroll and fringe benefit management for the construction industry. Our development team is in-house, so we’re always creating cool, new things to get the job done. We have won awards for customer service and for being one of the top companies to work for in Arizona for several years and counting.

We also have excellent benefits, including competitive pay, plenty of PTO, health care, 401K matching, and fun employee outings. The work we do is serious, and we work hard and take great pride in the help we give our clients, but we also don’t take ourselves too seriously. I mean, we do have a bacon strip mascot.

About Sprinter Health

At Sprinter Health, our mission is to dramatically expand access to healthcare by reimagining the patient experience—delivered at home and powered by technology for scale.

We're building the technology and clinical services stack to make preventive, connected healthcare accessible for everyone in the US. We deliver hybrid care (in-home + virtual) backed by data products across 15+ states, serving 60%+ of the US population through major health plans and systems. With 1M+ patients and 92+ NPS, we're rapidly scaling our impact. Our team of technologists, clinicians, and operators is backed by investors including a16z, General Catalyst, GV, and Accel, which have backed companies like Devoted Health, Livongo, Benchling, Stripe, Ramp, Airbnb, Lyft, Instagram, and Databricks.

About the Role

The Senior Customer Success Manager is responsible for the implementation, ongoing satisfaction, retention, expansion and outcomes realization for an assigned portfolio of Sprinter Health's customers. You will work with a cross-functional team to ensure team best practices, policies, and customer-first initiatives are met. You act as internal champions to coordinate the processes and motions required for sustained customer success and growth.

What You'll Do

• Lead customer interactions in a manner that establishes credibility and trust as a business and thought partner

• Collaborate cross-functionally to lead customers through the Sprinter Health customer journey to achieve strong customer satisfaction, adoption, and partnership success

• Partner with each customer to define and track measurable success plans with clear outcomes; ensure cohesive communication across internal and customer audiences at all levels

• Use customer data and patient feedback to articulate the Sprinter Health value and make recommendations for partnership optimization

• Serve as the Voice of the Customer within Sprinter Health by providing customer feedback to the product team to inform the roadmap

• Drive annual revenue targets and coordinate renewals of designated customer contracts

• Proactively identify customer risks and partner cross-functionally to recommend solutions and action plans to improve customer health

• Identify opportunities within the customer organization for the expansion of Sprinter Health services to additional departments

What You'll Bring

• 5- 7 years of experience in customer success, account management, sales or consulting

• Strong orientation toward problem-solving with a systematic and managed approach

• Experience working with sales, operations, product, and other members of cross-functional teams

• Urgency in execution and tendency toward speed with the ability to adapt and change

• Strong empathy for customers

• Comfortable with ambiguity

• Excellent verbal/written communication and organizational skills

• Strong executive presence and business acumen including experience working in a B2B environment

• Proven ability to influence through persuasion, negotiation, and consensus building

• Exercise judgment, with guidance, in methods, techniques, and evaluation criteria for obtaining results

What We Offer

• Meaningful pre-IPO equity

• Medical, dental, and vision plans 100% paid for you and your dependents

• Flexible PTO + 10 paid holidays per year

• 401(k) with match

• 16-week parental leave policy for birthing parent, 8 weeks for all other parents

• HSA + FSA contributions

• Life insurance, plus short and long-term disability coverage

• Free daily lunch in-office

• Annual learning stipend

Sprinter Health is an equal opportunity employer. We value diversity at our company and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other protected class.

If you are applying for a job, you can confirm the legitimacy of a job posting by viewing current open roles here. All legitimate job postings will require an application to be made directly on our official Sprinter Health Careers website. Job-related communications will only be sent from email addresses ending in @sprinterhealth.com. Please ensure that you’re only replying to emails that end with @sprinterhealth.com.

About WRITER

WRITER is where the world’s leading enterprises orchestrate AI-powered work. Our vision is to expand human capacity through superintelligence. And we’re proving it’s possible – through powerful, trustworthy AI that unites IT and business teams together to unlock enterprise-wide transformation. With WRITER’s end-to-end platform, hundreds of companies like Mars, Marriott, Uber, and Vanguard are building and deploying AI agents that are grounded in their company’s data and fueled by WRITER’s enterprise-grade LLMs. Valued at $1.9B and backed by industry-leading investors including Premji Invest, Radical Ventures, and ICONIQ Growth, WRITER is rapidly cementing its position as the leader in enterprise generative AI.

Founded in 2020 with office hubs in San Francisco, New York City, Austin, Chicago, and London, our team thinks big and moves fast, and we’re looking for smart, hardworking builders and scalers to join us on our journey to create a better future of work with AI.

About the role

Shape how the world’s most sophisticated enterprises succeed with AI.

As Area vice president, customer success (West), you’ll lead the region’s customer success organization and partner directly with C-suite executives at Fortune 500 and Global 2000 companies to deliver measurable transformation—building the agentic operating system with some of the most sophisticated tech, financial services, retail and healthcare companies.

You’ll own retention and growth, scale a world-class team, and define how enterprises measure success in the agentic era. You’ll be a key member of WRITER’s CS leadership team and an active voice in the global CS leadership group, shaping strategy, structure, and culture across regions.

This is a builder’s role reporting to our CCO and working closely with our CEO, COO, and CRO to drive WRITER’s next stage of growth. This is a hybrid role based out of our San Francisco hub. Travel to customers is expected.

What you’ll do

• Drive industry leading growth and retention by owning ambitious NRR and GRR goals, tying every expansion to quantifiable business outcomes

• Lead, scale, and develop a high-performing CSM team across Strategic, Enterprise, and Mid-market segments—hiring exceptional talent and building clear career paths. Have a dotted line to other post sales organizations

• Design and operationalize a regional success model that becomes the global blueprint - playbooks, metrics, and governance that scale

• Build trusted partnerships with CIOs, CMOs, and business leaders at companies like Goldman Sachs, Accenture, and Hilton, positioning WRITER as mission-critical infrastructure

• Collaborate cross-functionally with Sales, Product, Marketing, and Solutions architecture to co-create account strategies that deliver measurable ROI

• Champion operational excellence through disciplined forecasting, success planning, and data-driven decision-making

• Represent the voice of the customer at the highest levels, influencing product direction and innovation

What you need

• 10+ years in enterprise SaaS or transformation-driven technology with deep experience leading Fortune 500/Global 2000 relationships

• 5+ years in a senior CS or post-sales leadership role. In addition to CS management, ideally have also led Engagement managers, Customer architects, and Customer support either directly or indirectly

• Proven record-building and scaling CS organizations through inflection points - hypergrowth, global expansion, or IPO

• Fluent in enterprise AI adoption and governance, with a strong grasp of ROI frameworks and transformation programs

• A strategic and hands-on operator-able to alternate between vision and precision execution

• Executive presence and credibility to influence at C-suite level and coach at every level

• Enthusiasm to both drive strategy and “get in to the details” at the customer level to manage escalations and ensure delivery

Benefits & perks (US Full-time employees)

• Generous PTO, plus company holidays

• Medical, dental, and vision coverage for you and your family

• Paid parental leave for all parents (12 weeks)

• Fertility and family planning support

• Early-detection cancer testing through Galleri

• Flexible spending account and dependent FSA options

• Health savings account for eligible plans with company contribution

• Annual work-life stipends for:

  • Wellness stipend for gym, massage/chiropractor, personal training, etc.

  • Learning and development stipend

• Company-wide off-sites and team off-sites

• Competitive compensation, company stock options and 401k

WRITER is an equal-opportunity employer and is committed to diversity. We don't make hiring or employment decisions based on race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other basis protected by applicable local, state or federal law. Under the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

By submitting your application on the application page, you acknowledge and agree to WRITER's Global Candidate Privacy Notice.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.

With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work. 

At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.

Join us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.

**Travel to Office expectations**

For Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.

For Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.

Job Summary:

The Technical Account Manager’s (TAM) key objectives are to proactively enhance the quality of service and to help clients better leverage the Long-Term & Post-Acute Care and Acute & Payer solutions.  Teamed with the Customer Success Manager and the Support Team, the TAM acts as a technical liaison between the client and the organization, facilitating the communication, advocating on client’s behalf, and ensuring the right stakeholders are engaged in any project, communication and decision making.  They are strong members of the Customer Support organization and report to the Manager, Technical Account Management

Key Responsibilities: 

‚       Understanding client’s business and technical requirements 

‚       Proactively identifying and driving improvements that increase stability and scale of technical infrastructure 

‚       Proactive, solution-oriented problem solving, ensuring effective platform adoption 

‚       Conducting periodic meetings in conjunction with the Customer Success Manager to ensure on-going satisfaction and to                 maintain visibility of any technical projects 
        Providing answers to customer inquiries and managing a diverse and complex scope of support issues that go beyond help           Desk questions 
‚       Using a deep understanding of the customer’s build to anticipate downstream impacts of changes and proactively mitigate           risk associated with updates or changes 

‚       Developing action plans in collaboration with Customer Success Manager 

‚       Helping to identify opportunities to improve/optimize existing processes 

‚       Identifying and analyzing underlying trends and helping with root cause analysis 

‚       Acting as a direct point of escalation for high impact Support cases and/or projects  

‚       Ensuring clients have early visibility into product releases and roadmap 

‚       Providing customer feedback and potential opportunities to relevant internal groups

Your Key Strengths:

‚       Proven work experience in a TAM, Project Manager or similar client facing role 

‚       Experience dealing with large customers and complex support issues  

‚       Strong customer orientation and service skills  

‚       Proven ability to build rapport, trust, and respect with customer contacts at any level – from tactical to executive 

‚       Solid technical background with hands on experience in digital technologies 

‚       In-depth knowledge of the healthcare industry

‚       An ability to grasp customers' business objectives  

‚       Engaged, pro-active and driven 

‚       Excellent verbal and written communication skills 

‚       Strong presentation skills 

‚       Strong analytical and problem-solving skills 

‚       Team player and able to work independently without supervision 

‚       Ability to influence, coordinate and interact internal and external stakeholders 

#Corp D-P3

#Remote
#MG-LI

PointClickCare Benefits & Perks:

Benefits starting from Day 1!

Retirement Plan Matching

Flexible Paid Time Off

Wellness Support Programs and Resources

Parental & Caregiver Leaves

Fertility & Adoption Support

Continuous Development Support Program

Employee Assistance Program

Allyship and Inclusion Communities

Employee Recognition … and more!

It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact [email protected] should you require any accommodations. As part of our commitment to a streamlined and equitable hiring experience, PointClickCare uses AI tools to assist with candidate screening and assessment.

When you apply for a position, your information is processed and stored with Lever, in accordance with Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it.  If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team: [email protected] 

PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Senior Customer Success Manager - REMOTE. In this role, you will proactively engage with strategic customers, guiding them to realize optimal value from their purchased solutions. Your expertise will be pivotal in enhancing customer satisfaction, overseeing product adoption, and boosting the lifetime value of these accounts. You will collaborate cross-functionally within the organization to resolve issues and deliver a signature experience that ensures full renewals and expansion of products. This role is integral to driving customer success and making a positive impact on the company's growth trajectory.

• Engage with assigned customers to develop account strategies that drive value realization with purchased products
• Establish executive-level relationships with customers to ensure satisfaction
• Organize and create content for executive business reviews
• Facilitate coordination of internal resources to resolve customer issues
• Gather feedback through NPS surveys regarding customer satisfaction
• Maintain situational awareness of assigned customer accounts
• Track customer deployments and key metrics in CRM
• Communicate customer announcements and events effectively
• Provide 'voice of the customer' feedback to management
• Report on account trends and recommend process improvements

• Bachelor's degree in a related field
• 10+ years of experience in software services, enterprise software, customer success, or critical account management
• Industry experience in healthcare required
• 2+ years of experience with Epic EHR preferred
• Proven track record in driving customer success with complex solutions
• Ability to understand technical aspects of products and provide solutions
• Excellent problem-solving and organizational skills
• Demonstrated ability to establish executive relationships
• Outstanding cross-functional collaboration skills
• Superior communication and presentation abilities

• Flexible remote work environment
• Opportunities for professional development and growth
• Collaborative and people-first culture
• Access to advanced tools and resources
• Impactful role in shaping customer experiences
• Engagement with top strategic clients
• Visibilities for strategic initiatives and program improvement
• Opportunity to influence healthcare transformation

Why Apply Through Jobgether?

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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Our Mission

At Palo Alto Networks®, we’re united by a shared mission—to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you’re ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you’re in the right place.

Who We Are

In order to be the cybersecurity partner of choice, we must trailblaze the path and shape the future of our industry. This is something our employees work at each day and is defined by our values: Disruption, Collaboration, Execution, Integrity, and Inclusion. We weave AI into the fabric of everything we do and use it to augment the impact every individual can have. If you are passionate about solving real-world problems and ideating beside the best and the brightest, we invite you to join us!

Job Summary

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Qualifications

Compensation Disclosure

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/com-missioned roles) is expected to be the annual range listed below. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here.

Our Commitment

We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at  [email protected].

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.