Service Account Coordinator

Company Description

GG Media is a growing company dedicated to delivering exceptional communication and customer support solutions for businesses across multiple industries. We believe strong customer relationships are the foundation of every successful brand, and our team is committed to providing professional, efficient, and people-focused service. At GG Media, we foster a collaborative environment where motivated individuals can develop their skills, grow professionally, and build long-term careers.

Job Description

GG Media is seeking a detail-oriented and motivated Service Account Coordinator to join our team in San Antonio, TX. In this role, you will serve as a key point of contact between clients and internal teams, ensuring smooth communication, efficient account coordination, and outstanding customer service.

The ideal candidate is highly organized, adaptable, and capable of managing multiple priorities while maintaining a professional and client-focused approach.

Responsibilities

• Coordinate daily communication with clients regarding services, updates, and account needs
• Maintain accurate client records, documentation, and account information
• Assist with scheduling, project coordination, and internal follow-ups
• Collaborate with team members to ensure timely completion of client requests
• Monitor account activity and help resolve service-related concerns professionally
• Prepare reports, summaries, and administrative documentation when needed
• Support onboarding processes for new clients and maintain positive client relationships
• Ensure all tasks are completed with attention to detail and efficiency

Qualifications

• Strong communication and organizational skills
• Ability to multitask in a fast-paced environment
• Professional attitude with excellent customer service abilities
• Strong problem-solving and time-management skills
• Ability to work independently and collaboratively within a team
• Proficiency with computer systems, email platforms, and office software
• Detail-oriented mindset with strong follow-through skills

Additional Information

• Competitive salary
• Growth opportunities within the company
• Supportive and professional work environment
• Career development and hands-on training
• Stable full-time position
• Collaborative team culture
• Modern office environment