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Rubrik Job Board

Customer Resilience Manager - Customer Success (Remote)

Rubrik Job Board

Remote (US Remote) $164k - $246k/yr Full-time Senior Level 1 benefits + 3 perks
Posted Today

About the role

Rubrik is a Security and AI Operations Company leading in data protection, cyber resilience, and enterprise AI acceleration. The Customer Resilience Manager drives the post-sales journey for enterprise accounts, ensuring customer satisfaction, maximizing ROI, and managing escalations to secure renewals.

Skills

Customer success Technical account management Escalation management Relationship management Cloud data management Strategic planning Communication skills Leadership Cross-functional collaboration Data protection Cyber resilience Enterprise AI acceleration Product adoption Renewal management Performance benchmarking Root cause analysis
Tracksuit

Manager, Customer Success

Tracksuit

Hybrid (New York, New York) $150k - $175k/yr Full-time Senior Level 1 benefits + 3 perks
Posted Today

About the role

Tracksuit is a fast-growing brand tracking company making market research affordable and accessible. The Manager, Customer Success leads a pod of Customer Success Managers, driving renewals and expansion while coaching the team and managing key accounts.

Skills

Customer Success People Leadership Brand Strategy Account Management Data Analysis SaaS Coaching Renewals Forecasting Reporting Stakeholder Management Marketing Strategy Performance Management Customer Retention Brand Health
Amazon

Cloud Technical Account Manager, ES - Strategic Industries, ES - Strategic Industries

Amazon

Onsite (Boston, Massachusetts) $61k - $124k/yr Full-time Senior Level 7 benefits + 2 perks
Posted Today

About the role

AWS Enterprise Support Technical Account Managers act as principal technical advisors and the voice of the customer, driving the adoption and operational health of AWS services. This role involves proactive strategic guidance and collaboration with engineering teams to help customers achieve business value.

Skills

Cloud computing Technical account management Solutions architecture Systems engineering Distributed systems Troubleshooting Strategic planning Risk management Customer advocacy Communication Presentation skills Data analysis DevOps Security Big data Networking
BILL

Scaled Retention Customer Success Manager

BILL

Remote (United States) $133k - $188k/yr Full-time Senior Level 10 benefits + 4 perks
Posted 1 day ago

About the role

BILL is a fintech company automating financial workflows for small and midsize businesses. This role leads a high-volume Customer Success team to drive retention, customer experience, and net revenue expansion in a remote-first environment.

Skills

Customer success management Account management B2B SaaS Fintech Team leadership Performance management Retention strategy Escalation management Gainsight CRM Data analysis Strategic planning Coaching Cross-functional collaboration Project management
Just Right Reader

Director of Customer Success

Just Right Reader

Onsite (US) $115k - $125k/yr Full-time Senior Level 1 benefits + 1 perks
Posted 1 day ago

About the role

Just Right Reader is a curriculum provider advancing literacy for students from Birth through 12th Grade using the Science of Reading. The Director of Customer Success will build and lead a scalable customer success function, owning the entire customer journey from onboarding to renewal to drive retention and growth.

Skills

Customer Success strategy Team leadership Customer lifecycle management Retention strategy Data analysis Operational modeling Cross-functional collaboration Performance metrics Account management Strategic planning Stakeholder management CRM management Coaching Process improvement Forecasting
Sigma Computing

AVP, Commercial and Scale Customer Success

Sigma Computing

Hybrid (San Francisco, California) $210k - $240k/yr Full-time Senior Level 6 benefits + 3 perks
Posted 2 days ago

About the role

Sigma Computing is an AI apps and analytics platform built on the cloud data warehouse, trusted by over 2,000 customers. This role leads the enterprise customer success strategy, operations, and team to drive value, retention, and growth within a high-growth B2B SaaS environment.

Skills

Customer Success Strategic planning Team leadership B2B SaaS Business intelligence Retention strategy Change management Program management Cross-functional collaboration Data analysis Product adoption Mentoring Business acumen Problem solving Communication
Sigma Computing

AVP, Commercial and Scale Customer Success

Sigma Computing

Hybrid (New York, New York) $210k - $240k/yr Full-time Senior Level 6 benefits + 3 perks
Posted 2 days ago

About the role

Sigma Computing is an AI apps and analytics platform built on the cloud data warehouse, trusted by over 2,000 customers. This role leads the enterprise customer success strategy to drive value realization, retention, and expansion while mentoring a high-performing team.

Skills

Customer success Strategic planning Team leadership B2B SaaS Business intelligence Retention strategy Change management Program management Cross-functional collaboration Product adoption Data analysis Stakeholder management Mentoring Revenue growth Customer lifecycle management
Sigma Computing

Customer Success Architect

Sigma Computing

Hybrid (New York, New York) $130k - $230k/yr Full-time Senior Level 4 benefits + 4 perks
Posted 2 days ago

About the role

Sigma Computing is an AI apps and analytics platform built on the cloud data warehouse, trusted by over 2,000 customers. The Customer Success Architect role provides technical expertise for post-sales customer experience, advising on best practices and implementing tailored analytics solutions to ensure successful customer outcomes.

Skills

Business intelligence Customer success Consulting Cloud data warehouse Snowflake Redshift BigQuery JavaScript TypeScript SQL React GraphQL GitHub ETL Data analytics API access
OpenObserve Inc.

Customer Success Manager

OpenObserve Inc.

Remote (United States) $140k - $170k/yr Full-time Mid Level 2 benefits + 4 perks
Posted 2 days ago

About the role

OpenObserve is a fast-growing, open-source observability platform helping engineering teams simplify logs, metrics, and traces. This role owns the technical customer journey from pre-sales through deployment and retention, acting as a technical advisor to platform engineers and SREs.

Skills

Customer Success Observability Technical Account Management Kubernetes Cloud Infrastructure OpenTelemetry SQL Log Analysis Metrics Tracing SRE DevOps Technical Consulting Relationship Management Data Pipelines Dashboarding
Health Plans Inc

Account Coordinator Team Lead

Health Plans Inc

Remote (Henderson, Nevada) $60k - $75k/yr Full-time Mid Level 1 perks
Posted 2 days ago

About the role

Health Plans Inc is a national third-party administrator specializing in self-funded health plan solutions. The Account Coordinator Team Lead assists with new client plan implementation, manages ongoing service issues, and supervises the Account Coordinator team.

Skills

Team Leadership Client Services Project Coordination Administrative Support Claims Resolution Staff Training Communication Multitasking Time Management Microsoft Office Word Excel Outlook PowerPoint Analytical Skills Attention To Detail
WEXWEXUS

Mid Market Onboarding Specialist-2 "French Speaking"

WEXWEXUS

Onsite (Remote, Maine) $53k - $69k/yr Full-time Mid Level 8 benefits + 2 perks
Posted 2 days ago

About the role

WEX is a global commerce platform simplifying business payments. This role manages onboarding for mid-market fleets, serving as a liaison between sales, bank partners, and customers to ensure program adoption and reduce attrition.

Skills

Customer onboarding Consultative communication Relationship building French language Training delivery Account management Problem resolution Stakeholder management Salesforce Siebel Google Workspace Analytical skills Cross-selling Mentorship Fleet management
Siemens

Technical Account Manager - Strategic Customer Accounts

Siemens

Hybrid (Santa Clara - California - United States of America, California) $188k - $357k/yr Full-time Senior Level 1 benefits + 2 perks
Posted 3 days ago

About the role

Siemens EDA is a global leader in Electronic Design Automation software, enabling companies to develop innovative electronic products. This role involves driving technical engagement for strategic customer accounts, leading cross-functional programs, and mentoring junior team members to accelerate product adoption and ensure successful customer outcomes.

Skills

Technical Account Management Electronic Design Automation Semiconductor industry Integrated circuit design flow Hardware Assisted Verification Strategic account planning Cross-functional leadership Stakeholder management Technical sales Mentoring Customer relationship management Design methodologies Portfolio management Competitive analysis
Zendesk

Principal AI Success Strategist, Customer Success

Zendesk

Hybrid (US - Austin - Hybrid, Texas) $185k - $277k/yr Full-time Senior Level 2 perks
Posted 3 days ago

About the role

Zendesk is seeking a Principal AI Success Strategist to own end-to-end delivery of customer AI roadmaps. This role focuses on translating product capabilities into business strategies, driving adoption, and ensuring measurable retention and expansion for enterprise customers.

Skills

AI Strategy Customer Success Program Management Strategic Planning Stakeholder Management Enterprise Technology SaaS Data Analytics Business Acumen Change Management Solution Design Executive Communication Retention Strategy Product Adoption Cross-functional Leadership Technical Readiness
Amperity

Director, Customer Success

Amperity

Hybrid (New York, New York) $158k - $217k/yr Full-time Senior Level 2 benefits + 4 perks
Posted 3 days ago

About the role

Amperity is an AI-first Customer Data Cloud helping brands act on trusted customer context. The Director of Customer Success leads strategic and commercial operations for the entire customer portfolio, managing NRR, GRR, and expansion pipelines while serving as an executive sponsor for high-stakes enterprise accounts.

Skills

Customer success SaaS Account management Commercial operations Leadership Strategic planning Organizational design Revenue retention Executive presence Negotiation Data analytics AI fluency Performance management Cross-functional leadership Enterprise sales Operational excellence
Salesforce

Customer Success Manager, MuleSoft

Salesforce

Hybrid (Texas - Austin, Indiana) $123k - $202k/yr Full-time Senior Level 9 benefits + 2 perks
Posted 3 days ago

About the role

Salesforce is seeking a Customer Success Manager to serve as a strategic partner for complex MuleSoft enterprise accounts. The role focuses on driving platform adoption, value realization, and expansion by orchestrating relationships with senior executives and cross-functional teams.

Skills

Customer success Enterprise sales Integration technologies API design patterns Platform adoption Strategic problem solving Project management Stakeholder management Executive communication Business case development Cloud platforms Data analysis Automation Enterprise architecture Consulting
Dropbox

Scaled Customer Success Manager

Dropbox

Onsite (US: Select locations) $126k - $193k/yr Full-time Mid Level
Posted 3 days ago

About the role

Dropbox is seeking a Scaled Customer Success Manager to drive adoption, value realization, and renewal readiness for a portfolio of mid-market and small business customers. The role focuses on coordinating engagement programs, analyzing customer health signals, and partnering with Renewals and Sales to mitigate churn and identify growth opportunities.

Skills

Customer Success Account Management SaaS Renewal Management Data Analysis Customer Lifecycle Management Retention Metrics Churn Mitigation Cross-functional Collaboration Project Management Communication CRM Systems Marketing Automation Business Intelligence Strategic Planning Problem Solving
Ivo Inc.

Mid Market Customer Success Manager

Ivo Inc.

Onsite (San Francisco, California) $140k - $190k/yr Full-time Senior Level 6 benefits + 6 perks
Posted 3 days ago

About the role

Ivo builds AI-powered contract intelligence platforms for enterprise legal and business teams. This role manages a high-volume mid-market portfolio, driving onboarding, adoption, and renewals through scalable processes to ensure customer success and retention.

Skills

SaaS customer success Account management Customer onboarding Retention planning Portfolio management Product demonstration Customer support Issue resolution Data analysis Communication skills Interpersonal skills Strategic planning Legal tech Upselling Process improvement
Asana

Digital & Scaled Customer Success Program Manager

Asana

Hybrid (Chicago, Illinois) $147k - $167k/yr Full-time Mid Level 5 benefits + 3 perks
Posted 3 days ago

About the role

Asana is a leading work management platform for human and AI collaboration. This role designs and executes digital customer success programs to help customers maximize value through scalable journeys and effective vendor partnerships.

Skills

Customer Success Program Management Marketing Automation Customer Journey Orchestration Vendor Management Data Analysis Iterable Outreach Gainsight Pocus Trig Cross-functional Collaboration Playbook Development SaaS Stakeholder Management Commercial Awareness
Ameresco

Sr. Client Success Manager

Ameresco

Onsite (United States - Massachusetts - Remote, Massachusetts) $101k - $161k/yr Full-time Senior Level 3 benefits + 4 perks
Posted 3 days ago

About the role

Ameresco is a leading energy infrastructure company delivering integrated solutions for reliable power and modernized infrastructure. This role serves as a strategic partner for enterprise-level customers, managing post-sales relationships to ensure value realization, retention, and expansion.

Skills

Client success management Account management Strategic planning Business process optimization Financial reporting Revenue recognition Service delivery management SLA management Executive business reviews Data analysis Salesforce Gainsight Tableau Distributed energy resources Cross-functional collaboration Relationship building
CommerceIQ

Customer Success Associate Director, E-commerce

CommerceIQ

Remote (United States) $133k - $158k/yr Full-time Senior Level 8 benefits + 5 perks
Posted 3 days ago

About the role

CommerceIQ builds an AI platform for Fortune 100 brands to optimize digital commerce and retail media. The Customer Success Associate Director manages enterprise client relationships, driving product adoption and revenue growth through data-driven strategies and cross-functional collaboration.

Skills

Customer success E-commerce Retail media strategy Data analysis Project management Client management Excel SQL CPG industry knowledge Strategic planning Onboarding Content optimization Performance marketing SaaS Communication skills

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