Sr. Customer Success Representative

Join the IPG Team!

Are you ready to elevate your career? At IPG, we are more than just a global leader in packaging and protective solutions—we are a community that values safety, people, passion, integrity, performance, and teamwork. From tapes and films to packaging and protective products, as well as engineered coated materials and advanced packaging machinery, we develop innovative solutions that protect the world. Now, we are expanding our global team and looking for talented individuals like you!

Position Purpose:            The Customer Success Representative will report into the Manager of Corporate Accounts -- E-Fulfillment is assigned to support one or more Business Development Manager(s). This position will serve as a key member of the sales team. The primary mission of this position is to aid in supporting the account through engagement with key members of the category team along with iSCHOC (procurement operations).  The incumbent will be responsible for ensuring supplier scorecard goals are achieved, driving launch schedules for systems installs, and providing print campaign support globally for WAT.  This role will be the key liaison internally between sales and supply chain, as well and will require a strong supply chain background for success.

Principle Accountabilities

• Collaborate with Business Development Managers on outreach strategy to increase customer engagement, drive volume and maintain high levels of customer retainment.
• Develop and track metrics related to supplier scorecard and drive the cross-functional team to improve to meet stated goals
• Develop and track metrics for customer scorecard and work in concert with the customer to achieve desired results
• Track order patterns and define key analytics related to sales to aid sales team in better defining forecasts
• Develop launch schedules based on site awards for systems business installs and work cross-functionally with the internal team to ensure projects are on track
• Key liaison between customer marketing and internal resources for global print campaigns
• Develop plans between supply chain and sales to drive more products into bundled shipments
• Provide superior customer support through email, telephone communication, and occasional personal visits to plant-level decision-makers of assigned corporate accounts.
• Develop expertise in all IPG products and programs and be proficient in explaining the benefits and functionality of each solution.
• Maintain sound data within CRM and provide pertinent reporting as requested by the customer or Business Development Manager.
• Act as the point person on assisting the Business Development Managers with implementation of new    corporate account programs. Ensure compliance of corporate account initiatives.
• Work proactively with customer service and the pricing team to resolve any outstanding issues within 24 hours.

Essential Skills and Experience

• Bachelor’s degree in Business Administration, Marketing or related Field from an accredited institution.
• Demonstrated leadership ability that can get results through collaboration with others.
• Supply chain experience
• Project development and planning skills to drive short-term and long-term goals.
• Ability to organize and manage multiple priorities.
• Ability to deploy specific sales or systems sellers into a given situation.
• Problem analysis and problem resolution at a functional level.
• Account based employee training and development.
• Strong customer orientation.
• Excellent interpersonal and communication skills including presentation skills.
• High energy individual and self-motivated contributor that can also participate as a team member.
• Commitment to company values.
• Highly skilled with CRM usage and Sales Tracking.
• Proficient in Microsoft Office.
• Professional appearance and behavior while representing IPG.

Why Choose IPG?

At IPG, you will find more than just a job—you will find a place where your success is our success. We pride ourselves on a culture built around strong relationships, where every team member plays a crucial role in our growth. Whether it is through cross-department collaboration, continuous training, or sustainability-driven initiatives, we create an environment where you can thrive.

Our commitment to sustainability influences everything we do, from designing eco-friendly products to minimizing waste in our production processes. We are dedicated to building a greener future while providing safe, supportive workplaces for our people.

With over 40 years of industry expertise and a proven track record of growth and innovation, IPG offers a stable, secure environment where you can flourish!

We offer competitive pay, extensive benefits that support you and your family, and exciting career development opportunities. Whether you are looking to enhance your skills or advance your career, we offer ongoing training and the support you need to succeed. Think big, dream bigger, and make an impact with IPG.

You belong here. Join us today!