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Customer Success Manager

NinjaOne

Location
Hybrid (Austin, Texas · Tampa, Florida)
Employment
Full-time
Level
Mid Level
Posted 6 days ago

About the role

NinjaOne is a leader in unified IT operations, serving nearly 40,000 customers globally with endpoint management and security solutions. The Customer Success Manager role focuses on growing existing accounts, driving product adoption, and identifying cross-sell opportunities to enhance customer satisfaction and company revenue.

Skills

Customer Relationship Management Account Management Cross-Selling Upselling Consultative Selling Sales Target Achievement Customer Advocacy Product Adoption Contract Negotiation Customer Needs Analysis Stakeholder Relationship Building Salesforce Sales Forecasting Written Communication Verbal Communication IT Knowledge

Benefits

  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • 401(k)
  • Unlimited PTO

Perks

  • Hybrid Work
  • Unlimited PTO
  • Growth Opportunities

Full job details

About the Role  
As a NinjaOne Customer Success Manager, you are an outgoing, self-motivated individual who is excited and skilled at building relationships with customers. Through heavy phone interaction you will be the lead point of contact for all matters specific to your accounts, and will build and maintain strong, long-lasting customer relationships. As the Customer Success Manager you will be the expert in best practices and product adoption negotiating contracts and offering additional products and services to help the customer recognize the benefits of NinjaOne’s Solutions while growing and maximizing profit for the company. 
  
Location- Hybrid in Tampa, FL or Austin, TX- (In the office 4 days per week Mon, Tues, Thurs, & Friday) 
  
What You’ll be Doing  
  • You will be responsible for growing your individual book of business within your portfolio of existing accounts 
  • Proactively engage and reach out to your accounts on a regular basis  
  • As the “single point of contact” for those accounts, you will build relationships to identify, qualify, sort, and develop your own cross-sell and up-sell opportunities 
  • Communicate with customers and react to client requirements quickly and efficiently  
  • Analyze and understand the customer needs to present a solution that meets the customer requirements  
  • Nurture, build, and maintain strong relationships with stakeholders to ensure customer satisfaction and to find growth opportunities 
  • Research and document relevant contact information for existing leads in Salesforce 
  • Utilize Salesforce to ensure activities are documented properly, opportunities are forecasted accurately, and information regarding the opportunity is communicated appropriately   
  • Maintain knowledge of market conditions and competitive activities 
  • Other duties as needed 
  
About You  
  • You have exceptional consultative skills, including the ability to communicate clearly, actively listen, inspire, project confidence, and overcome objections 
  • As customer advocate and product expert you excel at influencing and inspiring customers 
  • Polished verbal and written communication skills 
  • Resilient and calm, you are able to guide customers through issues and escalations 
  • You have a proven track record in achieving and maintaining sales targets 
  • You have extensive IT knowledge 
  • Bachelor’s degree (preferred) 
  • As an experienced Account Manager, you enjoy “owning” a portfolio of accounts and guiding them through the customer journey

  
  
About us 
NinjaOne unifies IT to simplify work for nearly 40,000 customers in 140+ countries.  
The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. By automating IT and managing all endpoints, organizations give employees a great technology experience at work.  
NinjaOne is obsessed with customer success and has retained a 98% customer satisfaction score for more than 5 years. 
  
  
What You’ll Love  
  
We are a collaborative, kind, and curious community.  
We honor your flexibility needs with full-time work that is hybrid remote. 
We have you covered with our comprehensive benefits package, which includes medical, dental, and vision insurance. 
We help you prepare for your financial future with our 401(k) plan. 
We prioritize your work-life balance with our unlimited PTO. 
We reward your work with opportunities for growth and advancement. 
Additional Information 
This position is NOT eligible for Visa sponsorship. 
  
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other status protected by applicable law. We are committed to providing an inclusive and diverse work environment.