Service Account Coordinator

Company Description

At Catch Vibe Voice, we believe powerful communication and creative brand strategies drive meaningful connections between businesses and their audiences. Our team is dedicated to developing innovative advertising solutions that help clients strengthen their market presence and achieve measurable growth. We foster a collaborative environment where creativity, professional development, and fresh ideas are valued and encouraged.

Job Description

Catch Vibe Voice is seeking a highly organized and customer-focused Service Account Coordinator to support client accounts and ensure a seamless service experience. In this role, you will serve as a key point of contact for clients, coordinate account-related activities, and work closely with internal teams to maintain high levels of client satisfaction.

This position is ideal for individuals who thrive in a collaborative environment, enjoy building professional relationships, and have strong communication and organizational skills.

Responsibilities

• Coordinate daily account activities and maintain accurate client records.
• Serve as a primary contact for client inquiries and service requests.
• Monitor account progress and ensure timely completion of assigned tasks.
• Collaborate with internal departments to support client needs and objectives.
• Assist in preparing reports, documentation, and account updates.
• Track project timelines and follow up on pending actions.
• Identify opportunities to improve client service processes and efficiency.
• Maintain professional communication with clients and team members.
• Support onboarding activities and account transitions when needed.

Qualifications

• Strong verbal and written communication skills.
• Excellent organizational and time-management abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Detail-oriented with strong problem-solving skills.
• Professional and client-focused approach.
• Ability to work independently and as part of a team.
• Proficiency with standard business software and office applications.
• Positive attitude and commitment to delivering outstanding service.

Additional Information

• Competitive Salary ($47,000 - $51,000 annually)
• Career Growth Opportunities
• Professional Development and Training
• Supportive and Collaborative Work Environment
• Modern and Professional Workplace
• Opportunities to Build Valuable Industry Experience
• Paid Time Off
• Comprehensive Benefits Package