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CSM Jobs

Renewals Manager

Endex

Location
Onsite (New York City, New York · Los Angeles, Singapore · Los Angeles, California · Denver, Colorado · London, London · +3 more)
Employment
Full-time
Level
Mid Level
Posted 1 day ago

About the role

Endex builds AI agents for complex work in financial institutions and Fortune 500 companies. The Renewals Manager owns the commercial renewal process, collaborating with customer success and sales to ensure predictable retention outcomes.

Skills

Renewal Management Contract Management Stakeholder Management Commercial Negotiation Retention Forecasting Risk Management Customer Success Procurement Data Analysis SaaS Account Management

Benefits

  • Health Insurance
  • Dental Insurance
  • 401k Matching

Perks

  • Wellness Stipend

Full job details

Who We Are

Endex builds AI agents that handle complex, end-to-end work for the world's most demanding teams. Today we're deployed across leading financial institutions and Fortune 500 companies, embedded in the tools and workflows they rely on. We operate at the frontier of agentic knowledge work, partnering closely with top AI research labs and backed by the OpenAI Startup Fund. We're on a mission to build the most capable digital coworker in the world.

About the Role

Location: New York City (Primary), Denver, Chicago, Singapore (APAC), London, San Francisco, Austin, Los Angeles
Commitment: 5 Days In-Person

We're looking for someone who makes renewals predictable by getting ahead of risks, stakeholders and contract details.

As a Renewals Manager at Endex, you'll own the commercial renewal process across a portfolio of customers. You'll work with customer success and sales to connect the value delivered to a clear, timely renewal decision.

Your Key Responsibilities

  • Own Renewal Timing: Maintain contract dates, notice windows, stakeholders and a forward-looking plan for each renewal.

  • Build the Value Case: Work with CSMs on usage, outcomes and risk before presenting a renewal proposal.

  • Negotiate Renewals: Manage proposals, commercial discussions and procurement follow-through.

  • Manage Retention Risk: Identify commercial blockers early, coordinate a recovery plan and keep retention forecasts grounded in customer evidence.

  • Improve Predictability: Maintain renewal forecasts and document the reasons behind outcomes.

What We're Looking For

  • Renewal Experience: You've managed subscription renewals or commercial account relationships.

  • Detail-Oriented: You catch dates, terms and inconsistencies before they cause problems.

  • Commercial Judgment: You negotiate directly while protecting the customer relationship.

  • Strong Coordinator: You keep customers and internal owners aligned on next steps.

  • Retention Discipline: You can manage a renewal book, negotiate terms and explain gross retention, churn risk and on-time execution.

Nice to Have

  • Enterprise SaaS contract experience

  • Experience with procurement teams

  • Experience forecasting subscription renewals and working with customer health or usage data

Full-Time Benefits

  • Health & Dental Insurance

  • Monthly Wellness Stipend

  • 401K Matching