Onboarding Specialist

POSITION SUMMARY  

The Onboarding Specialist is responsible for executing the tactical elements of client onboarding, ensuring that all system configurations are accurate and timely. This role supports the provisioning department by validating and entering associate info and managing hardware tracking at the site level. This role will work closely with the Customer system provisioning manager communicating SLO metrics and escalating issues as needed.  

ESSENTIAL DUTIES AND RESPONSIBILITIES 

• Acts as the secondary support of the client’s systems solutions for the user community 

• Works to identify and resolve system issues on the floor pertaining to all functions 

• Maintain and update the hardware tracking database to ensure equipment readiness 

• Develop and produce regular reports as needed for operations 

• Conduct data validation checks to identify and resolve provisioning errors 

• Meet Onboarding Service Level Objectives (SLOs), including provisioning lead times and system accuracy rates 

• Provide support to the Customer Service Provisioning Manager during site launches 

• Effectively communicate provisioning issues to Management 

• Act as the site lead for SAP Fieldglass, ensuring that contingent labor and external service providers are correctly integrated into the system ecosystem for new sites 

• Performs all other duties as assigned 

REQUIRED SKILLS & COMPETENCIES 

• Intermediate to Advances Microsoft Office skills  

• Technical knowledge of technologies appropriates to the assigned application or set of  applications, business unit or region.  

• Experience in the administration and maintenance of infrastructure, software, systems, etc. • Experience with Red Prairie, RF/ RDTs, UNIX, proprietary WMS  

• Wi-Fi experience / RF systems and equipment experience 

Language Skills  

• English (reading, writing, verbal)  

• Interpersonal communication and language skills (e.g., listening to others, speaking to others,  reading, writing).  

• Communication (facilitation skills and very mature communication skills to be able to  communicate to all levels in the organization).  

• Basic to Intermediate skills needed.  

• Business & financial acumen (analyzing financial information, dealing with complexity, problem  solving, using sound judgment).  

• Analytical skills (e.g., storing information, data management, mining data, learning, and following  procedures).  

Education & Experience:  

• Minimum of 1 year of job related/relevant experience.  

• 1-3 years of experience is preferred.  

• Experience dealing with end users, vendors, and clients 

Other Skills:   

• Conviction (adapting to change, being flexible, finding work improvements, resolving conflicts).  

• Customer passion (customer service). 

• Personal integrity (behaving with integrity, sensitivity to others). 

• People and relationship management skills (e.g., demonstrating teamwork, sensitivity to others). • Results driven (being dependable, being persistent/overcoming barriers, being productive, being resourceful, demonstrating work ethic, drive to achieve goals, IT compliance, prioritizing, reading, taking Initiative, taking ownership, working autonomously, project management skills). 

• Change management skills (e.g., learning agility, adapting to change). 

• Works under general supervision but is expected to use knowledge and experience to provide quality support to the user community. 

• Must be able to work in unregulated temperatures within the warehouse during the warmer and colder months can range from mild to moderate. 

WORK ENVIRONMENT

• Mixed office and oeprational environment
• Light manual- occasional movement of items up to 20 lbs; frequent walking or standing
• High level of mental and emotional effort