International Account Coordinator

The International Account Coordinator will be part of a lean, highly collaborative team that manages a significant workload while maintaining a fast-paced, results-driven environment. This position will partner closely with the Director of International Business and International Account Managers to support the execution of global business operations, ensuring seamless order management, logistics coordination, regulatory documentation, and a high standard of customer experience.

Responsibilities:
•    Support the Director of International Business and the International Department in processing customer sales orders, overseeing the fulfillment process from receipt through shipment, maintain records of export orders, including managing and organizing projects.
•    Process incoming orders for assigned accounts.
•    Coordinate customer shipments and pick-ups, collaborating with internal departments to ensure timely and accurate delivery.
•    Prepare, complete, and manage shipping documentation and related export materials in a timely manner.
•    Maintain and update files, spreadsheets, and databases to ensure accurate and organized records of customer and departmental activities.
•    Perform daily administrative tasks to support department operations, including tracking production job status, inventory levels, and work in progress to meet customer and company objectives.
•    Engage with international customers and cross-functional teams, including wholesale, logistics, laboratory, finance, regulatory, and operations, to ensure effective communication and collaboration.
•    Respond promptly and professionally to customer inquiries, requests, and other correspondence.
•    Process customer-related credits through the Finance department and ensure accurate documentation.
•    Request, manage, and distribute necessary laboratory and product documentation to customers as required.
•    Prepare and maintain account reports whenever necessary.
•    Manage the inventory, organization, and global distribution of promotional materials, POP displays, and marketing collateral to support international sales initiatives.
•    Process and ship product samples, promotional items, and related documentation using the shipping manager application, including creating manual invoices when necessary.
•    Demonstrate sound judgment, strong organizational skills, and the ability to make effective, independent decisions.
•    Assist with ad hoc projects. Perform additional duties and responsibilities as assigned.

Qualifications:
•   Bachelor’s degree in Business, Marketing, or a related field preferred; equivalent combination of education and relevant professional experience will be considered.
•   Relevant experience in a sales support, account management, or customer service environment preferred.
•   Strong interpersonal skills with the ability to build and maintain professional relationships throughout all levels of the organization.

• Ability to thrive in a lean, fast-paced team environment while working independently, managing priorities, and driving tasks to completion with minimal supervision.

•   Demonstrates initiative and a solutions-focused approach while maintaining exceptional attention to detail, accuracy, and accountability.
•   Proficient in Microsoft Office Suite.

•   Microsoft Excel: working knowledge of VLOOKUPs, data validation, filtering, and reporting functions strongly preferred.
•   Excellent organizational, verbal, and written communication skills, with the ability to provide professional customer service and collaborate effectively across teams.
•   Strong time management skills with the ability to prioritize multiple tasks and meet deadlines in a fast-paced environment.
•   Demonstrated sense of urgency, accountability, and commitment to customer satisfaction.

•   Fluent written and verbal English communication skills required; bilingual or multilingual capabilities are a plus.

We proudly offer: Medical, Dental, Vision, 401K with Company Match, Pet insurance and more!

We reward the hard work of our team members with fun and exciting company events, Summer Picnic, Festive Packages, Holiday Celebrations, and associate referral bonuses!

Founded in 2011, Piping Rock Health Products has gone on to win Long Island’s Top Workplaces Award 6 years in a row & securing the spot as Top Supplement Manufacturing Company 2024 by Food Business Review! Supported by a group of vitamin visionaries with over 40 years of industry experience and a carefully curated team of talented associates. Piping Rock is a global vitamin and supplement manufacturer with an unwavering commitment to creating quality wellness products. We believe that family always comes first, and that the dedication of our associates is the key ingredient to our success.

We are a drug free workplace, regulated by the FDA, required to follow Federal Guidelines; therefore in order to start as well as maintain employment, you must be able to successfully clear drug screening processes, which include testing for all illegal substances per Federal Guidelines.

Piping Rock Health Products, INC is an Equal Opportunity Employer.