Customer Account Coordinator

Position Title:

Customer Account Coordinator

Pay Rate: 

$48,300 - $64,400 

Multiple factors, including Individual experience, skills and abilities will determine where an employee is ultimately placed in the pay range.

Category/Shift:

Salaried Full-Time 

Physical Location:

Indianapolis, IN

The Job You Will Perform:

• Communicate with customers, estimate and enter orders, and perform other activities to facilitate excellent customer relationships supporting Sales, Manufacturing, and Shipping.
• Have a basic understanding of manufacturing processes and work with production staff to achieve on-time customer deliveries.
• Responsible for multiple accounts of small to medium customers with high complexity.
• Take customer orders from accounts managers or directly.
• Place orders for purchases of materials and supplies to be used in production.
• Communicate with customers regarding issues such as order status, quotations, order changes and confirmations, as well as any questions or concerns.
• Process purchase orders, coordinate account credits, and maintain customer data.
• Work with production staff and utilize system to achieve on-time customer deliveries.

The Skills You Will Bring:

• High school diploma or equivalent
• Experience working in a manufacturing environment preferred
• Proficiency with Microsoft Office
• 2-3 years of customer relations experience; industry specific experience is a plus
  • Customer focus            
  • Action orientation
  • Integrity
  • Perseverance
  • Composure
  • Self-motivation
  • Strong organizational skills