About the Role

NGT Corporation, a master franchisee of the COVERALL brand, seeks a Customer Success Representative to serve as the primary liaison for existing customers and provide hands-on training and mentorship to local franchisees. The role focuses on ensuring top-tier service, managing onboarding, and supporting operational procedures.

Skills

Customer service Account management Training Coaching Communication Interpersonal skills Problem solving Mentorship CRM Microsoft Office Client management Operational support Fieldwork Organization

Benefits

Medical

Dental

Vision

401(k)

Perks

Commission

Fuel allowance

Cell phone allowance

Tropical trip

Full job details

About the Company

We’re looking for someone who thrives on building relationships, solving problems, and empowering others. In this role, you’ll act as the main point of contact for existing customers, ensuring they receive top-tier service and support. You’ll also work closely with our local franchisees, providing hands-on training and mentorship to help them succeed in their day-to-day operations. This is a great opportunity for someone who loves to be out in the field, is proactive, and enjoys a mix of customer engagement, service, and operational support.

About the Role

Serve as the primary liaison for a portfolio of existing customers, maintaining ongoing communication and managing service satisfaction.

Responsibilities

Conduct new customer onboarding, ensuring a smooth and positive setup process
Deliver field-based and classroom training to both new and existing franchisees on operational procedures, service standards, and client management
Provide quotes and proposals for additional services, helping customers maximize the value of their partnership
Document all customer and franchisee interactions in internal system
Address service-related inquiries and resolve any client issues with professionalism and urgency
Occasionally assist with loading or preparing equipment for franchisees (light-duty, hands-on support)

Qualifications

Prior customer service, client-facing, or account management experience (2+ years preferred)

Required Skills

Strong communication and interpersonal skills
Ability to train, coach, and motivate others — both one-on-one and in group settings
Organized, dependable, and able to manage multiple tasks simultaneously
Comfortable with light physical tasks and occasional fieldwork
Proficiency in Microsoft Office; CRM experience a plus
Valid driver’s license and ability to travel locally (fuel allowance provided)

Pay range and compensation package

$55-$60k base salary
Fuel and cell phone allowance
Commission opportunities ($3,000–$5,000)
Performance-based raise program
Full benefits package: medical, dental, vision
401(k) with company match
Paid training and ongoing professional development
Company-sponsored annual tropical trip for top performers
Supportive, inclusive team culture