About the Role

CooperSurgical is a global leader in women's healthcare and fertility solutions. This role supports the Customer Success Team by qualifying intended parents for premium plans and acting as a liaison between the Refund Plans Team and Family Building Consultants to ensure exceptional client relations.

Skills

Customer success Client relations Lead conversion Critical thinking Business acumen Communication Interpersonal skills Problem solving Fertility industry knowledge Clinical administration Patient care Stakeholder management Influence Adaptability

Benefits

Medical coverage

401(k)

Parental leave

Fertility benefits

Paid time off

Vacation

Personal days

Sick leave

Holidays

Full job details

We are seeking an experienced Customer Success Specialist to join our dynamic team. This is a global role and will work in collaboration with Inside Sales, Field Sales, Customer Success, and Operations. If you are an accomplished leader with a passion for delivering exceptional results globally in the Fertility industry, we invite you to join our team.

This role supports the Customer Success Team and is primarily responsible for qualifying intended parents for premium plans, acting as a liaison between the Refund Plans Team and the Family Building Consultants regarding all intended parents in premium plans and subsequent cycles. The ideal candidate deeply understands the customer experience, is diligent, and thorough, and has proven successful in executing client relations.