Client Success Manager

Job Details: Job Location: Wagmar Enterprises LLC - Vernon, NJ, Position Type: Full Time, Salary Range: $22.00 - $24.00Hourly, Job Shift: Day,   About SNO-GO: Why choose between skiing and biking when you can do both? Sno-Go is the #1 alternative to skiing and snowboarding, a ski-bike mashup that turns every snowy slope into a brand-new adventure. As our Customer Success Manager, you'll be the go-to person for customers, dealers, and resorts, making sure every question gets a fast, friendly answer and every rider stays stoked.   Areas of Focus: Customer Service Serve as the main point of contact for customers, dealers, and resorts. Respond to all inquiries in a timely, professional, and empathetic way. Collaborate with sales teams to ensure seamless customer experience across all touchpoints. Parts Management Coordinate the ordering, shipping, and tracking of replacement parts for warranty and service claims Monitor warranty parts inventory, ensuring stock accuracy and timeline replenishment Work with suppliers and logistics teams to manage defective returns, replacements and credits Organize and create an efficient parts inventory management system Warranty Management Oversee and manage all warranty claims from submission through resolution Review, validate, and approve claims according to company policies and manufacturer guidelines Identify patterns or recurring product issues and communicate findings to the product & quality team. Reporting and Process Improvement Track key warranty metrics such as claim volume, resolution time, cost, and customer satisfaction. Recommend improvements to warranty and parts workflows to increase efficiency and reduce costs Prepare regular reports and updates for leadership regarding trends and performance. Team Member Qualifications 1+ year of Sno-Go or ski bike experience 1+ years technical experience maintaining and repairing Sno-Gos 1+ Years working with customers/guests Experience with inventory management systems Proven independent problem-solving skills Ability to troubleshoot mechanical issues and resolve in a timely manner Familiarity with Shopify or other e-commerce platforms Resort Account Management a plus Empathetic listener who can manage difficult conversation professionally and constructively Skilled at delivering product training and being a subject matter expert on the product Roll-up sleeves attitude with a hands-on approach to the work Comfortable in a constantly changing dynamic environment Ability to work independently with little direction Qualifications: