Customer Success Manager

Position Overview

Customer Success Manager

📍 Morristown, NJ | Hybrid: 3 days in office💰 $75K–$90K base + OTE up to $125K🕒 Full-Time | Monday–Friday

Build Relationships. Solve Problems. Drive Growth.

TeleCloud is a growing, hands-on provider of cloud voice and communications solutions. For more than 40 years, we’ve helped businesses stay connected through innovative telecom and UCaaS solutions. Today, more than 15,000 users across 1,000 businesses rely on our TeleCloud platform.

We’re a team of about 20 people, and that means your work has a direct impact. You’ll have the opportunity to build meaningful client relationships, solve real customer challenges, and contribute to company growth without the layers of bureaucracy found at larger organizations.

About the Role

We’re looking for a Customer Success Manager who combines strong relationship-building skills with technical curiosity and a proactive, consultative approach.

You’ll serve as a trusted partner to existing clients, helping them get the most from their TeleCloud solutions while identifying opportunities to improve their technology, reduce unnecessary costs, and expand their services.

What You’ll Do

• Manage and strengthen relationships across a portfolio of SMB clients through proactive communication and ongoing account support.
• Serve as a primary point of contact for customer questions, service needs, renewals, and escalations.
• Support clients with UCaaS, VoIP, telecom, internet, and cloud solutions, including phone system moves, adds, and changes.
• Review telecom and technology invoices with clients and recommend opportunities to optimize costs and services.
• Conduct Quarterly Business Reviews (QBRs) with key accounts.
• Identify and develop upsell and cross-sell opportunities, including presenting quotes and renewal options.
• Partner with Sales and Service teams to develop proposals, renew contracts, and ensure clients have access to current products and pricing.
• Troubleshoot basic technical issues and coordinate escalation of more complex challenges.
• Maintain accurate customer activity, feedback, and account information in HubSpot CRM.
• Develop and deliver customer training, webinars, and educational resources.

What You Bring

• 3–5 years of experience in customer success, account management, sales, or a related client-facing role within B2B VoIP, UCaaS, telecommunications, or technology.
• Experience managing a sizable SMB client portfolio, ideally 100+ accounts.
• Strong understanding of VoIP, UCaaS, telecom, phone systems, internet, IT, or related technology solutions.
• Technical aptitude with the ability to troubleshoot customer issues and communicate solutions clearly.
• Experience identifying and closing upsell or cross-sell opportunities.
• Strong communication, organization, and relationship-management skills.
• Experience with CRM platforms; HubSpot experience is a plus.
• Bachelor’s degree preferred, but not required.
• Ability to work from our Morristown, NJ office three days per week.

What We Offer

• $75K–$90K base salary + OTE up to $125K
• Annual learning and professional development stipend
• Health, dental, and vision insurance with company contribution
• 401(k) with company match
• Generous PTO
• Company-sponsored short-term disability and life insurance
• The opportunity to make a visible impact at a growing company

Why TeleCloud?

At TeleCloud, we believe technology may live in the cloud, but our people keep their feet on the ground. We’re collaborative, customer-focused, and committed to doing excellent work for our clients and for each other. If you’re a customer-focused telecom or technology professional who enjoys building relationships, solving problems, and turning client needs into business opportunities, we’d love to hear from you.

TeleCloud is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other protected status.

Pay Range