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CSM Jobs
Amperity

Lead Customer Success Manager

Amperity

Hybrid (New York, New York) $144k - $198k/yr Full-time Senior Level 2 benefits + 3 perks
Posted 1 day ago

About the role

Amperity is an AI-first Customer Data Cloud helping brands unify and activate customer data. This Lead CSM role guides enterprise clients through their lifecycle to drive platform adoption, value realization, and long-term growth.

Skills

Customer Success Management Enterprise Consulting Digital Transformation Data Infrastructure Marketing Technology Solution Architecture Stakeholder Management Strategic Planning Generative AI Storytelling Cross-functional Collaboration ROI Analysis Customer Adoption Account Management Consultative Selling Martech Workflows
Swiss Re

Senior Customer Success Manager, RDS Insurance

Swiss Re

Hybrid (New York, NY) $140k - $228k/yr Full-time Senior Level
Posted 2 days ago

About the role

Swiss Re's Risk Data Solutions team seeks a Senior Customer Success Manager to lead client adoption and growth of property and natural catastrophe risk analytics. The role bridges technical expertise with business strategy to help insurance and reinsurance clients navigate complex risk landscapes.

Skills

Customer Success Management Client Delivery Solutions Sales Property Underwriting Natural Catastrophe Risk Analytics Catastrophe Modelling Stakeholder Management Strategic Sales Net Revenue Retention Consultative Engagement Business Strategy Data-Driven Relationship Management
Synthesia

Manager, Scaled Customer Success - New York

Synthesia

Hybrid (New York City, New York) $175k - $175k/yr Full-time Senior Level 8 benefits + 2 perks
Posted 2 days ago

About the role

Synthesia, a leading AI video platform with a $4B valuation, seeks a Manager to lead a team of Customer Success Managers. The role involves managing a $22M+ ARR portfolio, driving product adoption, and designing automated engagement programs to ensure customer retention and growth.

Skills

People Management Customer Success Management Digital Program Innovation Revenue Retention Data-Driven Decision Making Cross-Functional Collaboration Renewal Negotiation Account Management SaaS Strategy Customer Health Monitoring Automation Tooling Stakeholder Management
Similarweb

Customer Success Manager, Investors

Similarweb

Hybrid (New York, New York) $84k - $114k/yr Full-time Mid Level 6 benefits + 3 perks
Posted 2 days ago

About the role

Similarweb empowers businesses with digital intelligence data to drive strategic decisions. This Customer Success Manager role serves as a strategic partner to institutional investor clients, helping them leverage market insights for investment strategies.

Skills

Client Consultation Data Analysis Storytelling Customer Onboarding Relationship Building Churn Mitigation Upselling Financial Modeling Project Management Strategic Planning Stakeholder Management Market Intelligence
The Child Center of NY

Senior Onboarding Specialist

The Child Center of NY

Hybrid (Queens, NY) $28 - $28/hr Full-time Senior Level
Posted 2 days ago

About the role

The Child Center of NY is a nonprofit organization dedicated to strengthening families and building community by providing critical services to children and families across New York. This role supports the organization's mission by ensuring seamless and compliant onboarding for new hires.

Skills

Onboarding Compliance Process Leadership Background Screening HRIS Applicant Tracking Systems Union Communications Audit Preparation Database Management Mentorship Confidentiality Customer Service
PubMatic

Customer Success Manager, Demand Facilitation

PubMatic

Hybrid (New York, New York) $110k - $135k/yr Full-time Senior Level 7 benefits + 6 perks
Posted 3 days ago

About the role

PubMatic is seeking a Customer Success Manager to drive revenue growth for its CTV and Commerce Media business. The role involves facilitating deals, analyzing market trends, and collaborating with cross-functional teams to support business strategy and product roadmaps.

Skills

Programmatic Video CTV Commerce Media Data Curation Analytical Reporting Excel Project Management Omnichannel Monetization Programmatic Ecosystem Cross-functional Collaboration Go-To-Market Strategy Business Analysis
BackOps-AI

Customer Success Manager

BackOps-AI

Hybrid (New York City, New York) Full-time Senior Level 4 benefits + 6 perks
Posted 3 days ago

About the role

BackOps is an early-stage AI startup optimizing supply chain intelligence for logistics teams. The Customer Success Manager serves as a strategic partner to key accounts, driving retention, expansion, and product alignment in a fast-paced environment.

Skills

Customer Relationship Management Account Management Strategic Planning Onboarding Customer Retention Expansion Strategy Cross-functional Collaboration Communication Organizational Skills Commercial Mindset Product Feedback Translation Stakeholder Management
Allied Global Marketing

Account Coordinator

Allied Global Marketing

Hybrid (New York, New York) $53k - $53k/yr Full-time Entry Level 9 benefits + 2 perks
Posted 6 days ago

About the role

Allied Global Marketing is a global integrated marketing agency specializing in entertainment, consumer, and lifestyle brands. This role involves leading the ideation and execution of marketing campaigns, managing client relationships, and coordinating event logistics within the New York office.

Skills

Campaign Execution Event Planning Relationship Marketing Social Media Management Copywriting Market Research Client Relationship Management Budgeting Public Relations Influencer Outreach Logistics Management Multi-tasking
Whatnot

Director, Customer Success

Whatnot

Hybrid (New York, New York) $234k - $330k/yr Full-time Senior Level 3 benefits + 3 perks
Posted 1 week ago

About the role

Whatnot is a rapidly growing live shopping platform enabling anyone to turn their passion into a business. As Director of Customer Success, you will own the early seller journey and post-sales strategy, driving seller growth and retention within a dynamic industry.

Skills

Customer Success Management People Leadership Strategic Planning Account Management Seller Growth Cross-functional Leadership Data Analysis Operational Strategy Customer Lifecycle Management KPI Establishment Retention Strategy AI Fluency Stakeholder Management Process Scaling Onboarding
BlackLine

Senior Customer Success Manager

BlackLine

Hybrid (New York, New York) $128k - $161k/yr Full-time Senior Level 4 benefits + 2 perks
Posted 1 week ago

About the role

BlackLine is a leading provider of cloud software that automates the financial close process. This role drives post-sales adoption and health for strategic customers through consultative strategies, business reviews, and partnership with Account Managers to prevent churn and identify expansion opportunities.

Skills

Customer Success Management Consultative Selling Account Planning Financial Close Process Relationship Management Data Storytelling Presentation Skills Strategic Planning Churn Reduction Customer Advocacy Diagnostic Skills Time Management Professional Communication Interpersonal Skills Project Prioritization Empathy
30 Minutes to President's Club

Founding Customer Success Manager (Sales Enablement Team)

30 Minutes to President's Club

Hybrid (New York City, New York) $105k - $145k/yr Full-time Mid Level
Posted 1 week ago

About the role

Join the top media company in sales, known for its #1 sales podcast and bestselling book. As the Founding Customer Success Manager, you will build the customer success function from the ground up, guiding sales organizations to achieve revenue targets through a comprehensive enablement program.

Skills

Sales Enablement Customer Success Management Cold Calling Discovery Negotiation Quarterly Business Reviews Account Expansion Customer Lifecycle Design Executive Presence Coaching Revenue Retention Strategic Planning
Dealpath

Senior Customer Success Manager, Enterprise

Dealpath

Hybrid (New York, New York) $126k - $136k/yr Full-time Senior Level 8 benefits + 3 perks
Posted 1 week ago

About the role

Dealpath is seeking a Senior Customer Success Manager to manage enterprise accounts and drive customer adoption and renewals. This role involves collaborating cross-functionally and mentoring other CSMs to enhance team processes and customer success strategies.

Skills

Customer Success Management Account Management AI Fluency Executive Presentation Problem Solving Excel Google Sheets Strategic Reviews Renewal Management Upselling Cross-functional Collaboration Commercial Real Estate Knowledge
Dealpath

Customer Success Manager, Enterprise

Dealpath

Hybrid (New York, New York) $110k - $120k/yr Full-time Mid Level 8 benefits + 3 perks
Posted 1 week ago

About the role

Dealpath is seeking a Customer Success Manager to manage a portfolio of enterprise accounts, driving adoption and value through data-driven business reviews. You will act as the voice of the customer for internal product teams and help shape team operations.

Skills

Account Management Customer Success Renewals Management Upselling QBR/EBR Leadership C-Suite Communication Data Analysis Excel Google Sheets Salesforce B2B SaaS Enterprise Account Management
Nestle Operational Services Worldwide SA

Customer Onboarding Specialist - Coffee (Upstate New York)

Nestle Operational Services Worldwide SA

Hybrid (New York, NY) $90k - $115k/yr Full-time Mid Level 2 benefits + 1 perks
Posted 1 week ago

About the role

Nestlé Professional Solutions, a division of the world's largest food and beverage company, is seeking a Customer Onboarding Specialist to manage the end-to-end onboarding process for new business accounts. This role ensures flawless execution, product stocking, and high customer satisfaction across a multi-state territory.

Skills

Project Management Salesforce Public Speaking Customer Onboarding Microsoft Office Problem Solving Operational Management Training Delivery CRM Systems Merchandising
Vivvi Early Learning

Client Success Manager - New York City

Vivvi Early Learning

Hybrid (New York City, New York) $85k - $100k/yr Full-time Senior Level 4 benefits + 3 perks
Posted 1 week ago

About the role

Vivvi partners with leading employers to offer modern family care benefits, including child care and workforce support solutions. The Client Success Manager will manage and grow a portfolio of strategic enterprise employer accounts, serving as the primary relationship owner to drive successful implementations and maximize employee engagement.

Skills

Enterprise Account Management Client Relationship Management Data Analysis Executive Business Reviews Contract Renewals Strategic Planning Cross-functional Collaboration Client Retention Employee Benefits Knowledge Written Communication Verbal Communication Salesforce HubSpot Google Workspace
Evertune

Associate Customer Success Manager, AI & SEO

Evertune

Hybrid (New York City, New York) $70k - $90k/yr Full-time Mid Level 6 benefits + 2 perks
Posted 1 week ago

About the role

Evertune is building the first AI discovery platform for modern marketers, helping brands understand their visibility in AI-generated recommendations. This role supports Senior AI Success Managers in servicing enterprise accounts, educating clients on the platform, and translating insights into actionable growth strategies.

Skills

Customer Success Account Management Client Onboarding Client Education Reporting Account Operations Communication Skills AI Tool Proficiency Data Analysis Cross-functional Collaboration SaaS Servicing Client Relationship Management
Judi Health

Account Coordinator, PBA

Judi Health

Hybrid (New York, New York) $57k - $86k/yr Full-time Mid Level
Posted 1 week ago

About the role

Judi Health is an enterprise health technology company rebuilding trust in healthcare through its proprietary Enterprise Health Platform. The Account Coordinator role supports PBA account teams in managing client requirements, benefit requests, and implementations for Health Plan and TPA clients.

Skills

Client Relationship Management PBM Knowledge Health Plan Administration Data Analysis Microsoft Office SQL Quality Assurance Project Management Written Communication Verbal Communication Cross-functional Collaboration Claims Review
Laerdal Medical AS

Customer Success Specialist

Laerdal Medical AS

Hybrid (Town of Wappinger, New York) $64k - $67k/yr Full-time Mid Level 9 benefits + 3 perks
Posted 1 week ago

About the role

Laerdal Medical is a global leader in healthcare education and resuscitation training, dedicated to improving patient outcomes. As a Customer Success Specialist, you will manage long-term customer relationships, acting as a key liaison to ensure high retention and satisfaction.

Skills

Customer Relationship Management Strategic Planning Project Management Analytical Thinking Problem Solving Cross-Functional Collaboration SalesForce QAD Communication Account Management Healthcare Sales Knowledge Multitasking Critical Thinking Organization Customer Advocacy Data Analysis
TricorBraun

Account Coordinator

TricorBraun

Hybrid (New York, New York) Full-time Mid Level 7 benefits
Posted 1 week ago

About the role

TricorBraun is a global packaging leader seeking a customer-focused Account Coordinator to support their sales team. You will be on the front line assisting customers with orders, shipments, quotes, and invoices, contributing to bringing products to market.

Skills

Creative Problem Solving Microsoft Word Microsoft Excel Microsoft PowerPoint ERP Software Customer Focus Multitasking Order Processing Shipment Scheduling Invoicing
SAP

Customer Success Manager (CSM) - SAP Academy for Customer Success - New York (Hybrid)

SAP

Hybrid (New York, NY) $78k - $180k/yr Full-time Mid Level 1 perks
Posted 1 week ago

About the role

SAP is a global leader in enterprise applications, helping organizations run end-to-end operations on a unified cloud ERP platform. This role within the SAP Academy for Customer Success will guide customers through their business journey with SAP solutions, focusing on increasing satisfaction, retention, and renewals.

Skills

Customer Success Management Business Transformation Account Management AI Fundamentals Business Acumen Project Management Problem Solving Stakeholder Engagement Emotional Intelligence Digital Transformation Strategic Guidance Escalation Management

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