Associate Customer Success Manager

About AutoRABIT

AutoRABIT is revolutionizing DevOps and data protection for Salesforce teams operating in complex, highly regulated environments. Our platform integrates CI/CD, compliance, release orchestration, and AI powered automation to improve software delivery, reduce risk, and increase velocity. With a foundation in Lean principles, we focus on eliminating waste, driving innovation, and delivering scalable value for our customers.

Key Responsibilities: 

• Manage a portfolio of customer accounts, building relationships and understanding their business and technical objectives. Work with senior team members to develop customer success plans with clear goals and measurable outcomes.
• Help customers get value from their AutoRABIT products by driving adoption, maintaining regular engagement, and identifying opportunities to improve customer satisfaction and retention.
• Ensure customers realize value from their AutoRABIT products, promote license utilization, and collaborate with cross-functional teams to encourage adoption and successful renewals.
• Proactively monitor customer health, product usage, and engagement to identify potential risks. Work with internal teams to address concerns before they become larger issues.
• Support efforts to drive new business growth by cultivating customer advocacy and reference-ability.
• Collaborate with customer support services, aiding in effective handling of enhancement requests and escalations.
• Participate in guiding customers through significant service milestones, such as upgrades, new releases, and new features.
• Collaborate with customer-facing account teams and executives from various departments (sales, support, professional services, engineering, renewal, and partners) to contribute to overall platform success.
• Contribute to utilizing customer surveys for product and service feedback, assisting in shaping the product roadmap and promoting continuous performance improvements.
• Responsibility to adhere to set internal controls.

Knowledge & Skills:

• Strong communication and relationship-building skills, with previous customer-facing experience preferred. Experience with SaaS or technology products is a plus.
• Developing presentation skills, and cultivating a personable, positive, and approachable demeanor.
• Curious about technology and willing to learn new products, technical concepts, and customer workflows.
• Demonstrated empathy for customers and a passion for contributing to revenue and growth.
• Self-motivated, organized, and comfortable taking initiative and managing multiple priorities.
• Basic proficiency using tools such as Salesforce, JIRA, GIT, Zoho, and /or similar Customer Service Portals. 
• Familiarity with Salesforce Development Ecosystem is desirable.

Qualifications:

• A bachelor's degree in a relevant field or equivalent practical experience.
• An interest in pursuing a career in Customer Success, with an eagerness to learn from senior team members.
• Previous exposure to customer success roles or related fields will be an advantage.

The Job Description is intended to be a general representation of the responsibilities and requirements of the job.  However, the description may not be all-inclusive, and responsibilities and requirements are subject to change. This role reports to the Associate Director of Customer Success. 

We are specifically looking for candidates in the Central time zone.

Must live in and be eligible to work in the USA.

THIS IS A 100% REMOTE JOB, but requires 10% travel and an in-person component to the interview process.

Salary for this role is $70,000 - $80,000 depending on experience.