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Technical Account Manager

ABOUT YOU SE & Co. KG

Location
Onsite (New York, New York)
Employment
Full-time
Level
Senior Level
Posted 5 days ago

About the role

SCAYLE, a fast-growing enterprise commerce platform within the ABOUT YOU Group, seeks a Technical Account Manager to manage enterprise customer relationships. The role involves providing technical guidance on platform usage and integrations while influencing the product roadmap to ensure platform health and customer success.

Skills

Technical Account Management Enterprise E-commerce SaaS Platforms API Integration Architecture Decisions Headless Commerce MACH Principles REST GraphQL Webhooks Solution Engineering Product Roadmap Customer Relationship Management Technical Consulting Platform Migrations

Full job details

Company Description

SCAYLE is one of the fastest-growing enterprise commerce platforms in the world, enabling brands and retailers to realize their D2C ambitions. SCAYLE stands for innovation, international collaboration, and a strong focus on data. We believe that stepping outside of our comfort zone and making bold decisions is key to growing both professionally and personally. Instead of seeing problems as obstacles, we approach them as opportunities to find better solutions. We work in an environment that encourages flexibility, creativity, and continuous development. What drives us is the shared motivation to make an impact and actively shape the future of eCommerce.

Job Description

  • Own and manage 5-10 enterprise customer relationships from a technical perspective
  • Act as trusted advisor for platform usage, integration best practices, and architecture decisions
  • Translate complex customer requirements into actionable feature requests and influence the product roadmap
  • Map business needs to product features and drive proactive adoption
  • Coordinate technical escalations with solution engineering, support, and product teams
  • Lead technical QBRs, integration reviews, and roadmap alignment workshops
  • Monitor platform health, usage, and KPIs, recommending improvements

Qualifications

  • Bachelor’s or Master’s degree in Computer Science, Information Systems, Engineering, or similar experience
  • 5+ years in enterprise e-commerce, SaaS platforms, or digital consulting
  • Proven experience in technical customer-facing roles such as TAM, Solution Architect, or Senior Consultant
  • Deep understanding of e-commerce architectures including Storefronts, APIs, OMS, PIM, CMS, ERP integrations
  • Familiarity with headless commerce and MACH principles (Microservices, API-first, Cloud-native)
  • Strong skills in reading architecture diagrams, API documentation, and working with REST, GraphQL, and webhooks

Nice To Have

  • Experience with platform migrations, pre-/post-sales consulting, and familiarity with SCAYLE, Salesforce Commerce Cloud, CommerceTools, SAP Commerce Cloud (Hybris), or Shopify Plus 

Additional Information

Your perks at a glance: Visit our benefits page.

Simply apply online via our career page - we will get back to you as soon as possible!
(Please note that benefits may vary depending on the location)

A Place Where You Can Be You
We take it as our responsibility to create an environment where everyone feels welcome, exactly as they are.
Different backgrounds and perspectives make us stronger and shape our culture in ways that matter.
What we stand for internally, we stand for as a brand: acceptance, inclusion, and fairness.