Service Account Coordinator

Company Description

Park 6 Logistics is a growing logistics company committed to delivering reliable, efficient, and professional support to our clients and partners. We value organization, strong communication, teamwork, and individuals who take pride in creating a welcoming and well-managed workplace.

Job Description

Park 6 Logistics is seeking a highly organized and service-oriented Service Account Coordinator to support our customer accounts and daily logistics operations.

In this role, you will serve as an important point of contact between customers and internal teams, helping coordinate service requests, maintain accurate account information, monitor ongoing activities, and ensure customers receive timely and professional support.

The ideal candidate is detail-oriented, dependable, comfortable managing multiple priorities, and committed to providing an excellent customer experience.

Responsibilities

• Serve as a primary point of contact for assigned customer accounts.
• Coordinate service requests and communicate updates with customers and internal teams.
• Maintain accurate customer, shipment, and account information.
• Monitor account activity and assist with resolving service-related issues.
• Provide timely updates regarding schedules, requests, changes, and operational needs.
• Work closely with operations and support teams to ensure service expectations are met.
• Prepare and maintain reports, records, and account documentation.
• Follow up on open requests and ensure issues are handled efficiently.
• Identify opportunities to improve service quality and account processes.
• Support daily administrative and operational activities as needed

Qualifications

• Strong communication and interpersonal skills.
• Excellent organizational and time-management abilities.
• Ability to manage multiple tasks and priorities in a fast-paced environment.
• Strong attention to detail and accuracy.
• Professional and customer-focused approach.
• Ability to work independently while contributing effectively within a team.
• Comfortable working with business software, spreadsheets, and account management systems.
• Strong problem-solving and decision-making skills.
• Reliable, adaptable, and willing to learn.

Additional Information

• Competitive salary of $51,000–$57,000 annually.
• Professional growth and advancement opportunities.
• Opportunity to develop valuable logistics, account management, and customer service skills.
• Supportive and collaborative work environment.
• Exposure to different areas of logistics and business operations.
• Ongoing opportunities to expand your responsibilities and professional capabilities.