Senior Client Success Manager - Activation

As a Sr. Client Success Manager - Activation, you will serve as a strategic partner to a portfolio of CPG clients, driving holistic commercial growth across both Media and Incentives. You will leverage deep knowledge of Kroger Precision Marketing (KPM) products, incentive capabilities, media solutions, and activation workflows to deliver data driven recommendations that accelerate brand performance.

In this role, you will connect client goals with integrated activation strategies bringing together audience planning, incentives, media investment, and campaign execution. You will collaborate closely with Sales, Lead Account Managers, Media and Insights Specialists, and Campaign Operations to ensure flawless activation from pre sale through post campaign optimization. You excel at telling a compelling data driven story, identifying organic growth opportunities, and proactively driving cross sell and up sell strategies that benefit customers, brands, and Kroger.

This role requires curiosity, strategic thinking, exceptional communication, and the ability to thrive in a fast paced and evolving environment.

Client Leadership & Relationship Management

• You are a key client contact, responsible for fostering client relationships, planning media investment and delivering highly effective media plans for a set of clients within your aligned client pod.
• Develop a deep understanding of client business objectives, KPIs, and competitive landscapes to craft actionable activation strategies.
• Lead client communications including status calls, planning discussions, and performance reviews.
• Translate client goals and potential pain points into strategic activation plans across Media and Incentives.
• Leverage data and insights to proactively uncover growth opportunities across Media and Incentives.
• Develop and present compelling narratives using campaign results, customer insights, and audience analytics.
• Manage the activation lifecycle: kickoffs, timelines, trafficking inputs, in‑flight optimization, reporting, and invoicing.
• Monitor campaign pacing, troubleshoot performance issues, and recommend optimizations to drive KPI achievement.
• Ensure accuracy, consistency, and timely delivery of all activation deliverables.
• Identify incremental opportunities to cross‑sell and up‑sell Media and Incentives solutions.
• Maintain strong understanding of relevant of the industry to inform strategic recommendations.

QUALIFICATIONS, SKILLS, AND EXPERIENCE:

• Bachelor’s degree required.
• 4–5+ years of experience in media, incentives, account management, business development, or related digital marketing roles.
• Proven ability to build and maintain strong relationships with internal and external stakeholders.
• Strong strategic thinking skills with experience using data insights to drive performance.
• Experience managing integrated media or incentive‑based campaigns; publisher, agency, retail media, or CPG experience preferred.
• Exceptional communication, presentation, storytelling, and client‑facing skills.
• Strong project management abilities with experience managing multiple campaigns simultaneously.
• High attention to detail, strong organizational skills, and the ability to prioritize in fast‑paced environments.
• Comfort navigating ambiguity and driving solutions forward proactively.
• Ability to work independently while collaborating effectively across cross‑functional teams.

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