SAP NS2 Customer Success Advocate

Job Description

SAP NS2 Customer Success Advocate

SAP NS2 is seeking a Customer Success Advocate to deliver high-quality support to customers and internal teams. This role helps users navigate customer portals, investigate and troubleshoot issues, manage cases through resolution, and build trusted customer relationships.

What you’ll bring

A customer-focused, solutions-oriented approach and a passion for helping others succeed. Strong communication skills, sound judgment, and the ability to remain composed while managing complex or time-sensitive customer needs are essential. Curiosity, accountability, and a commitment to continuous learning will support success in this role.

What you’ll build

A seamless, high-quality support experience for customers and internal teams across the organization. This role serves as a trusted point of contact, helping users navigate customer portals, investigate issues, troubleshoot challenges, and manage cases through resolution.

Strong customer relationships will be developed through proactive communication, timely updates, and dependable follow-through. In partnership with cross-functional teams, the Customer Success Advocate will support issue resolution, assist during critical production or go-live situations, and contribute to improvements in the customer support experience.

Where you belong

SAP NS2 is committed to delivering exceptional service for mission-focused customers. The Customer Success Advocate will join a collaborative team that values continuous learning, accountability, thoughtful problem-solving, and respect for customer security requirements.

This is an opportunity to make a meaningful impact by strengthening customer relationships, improving support processes, and working closely with teams across the organization.

Qualifications

• Customer-facing support experience and a commitment to excellent customer service
• Strong written and verbal communication skills, with the ability to engage effectively with varied audiences
• Ability to troubleshoot issues, ask effective questions, and apply creative problem-solving skills
• Strong organizational skills, attention to detail, and focus on quality
• Ability to prioritize work, meet structured timeframes, and deliver results under pressure
• Proactive and accountable approach to independently managing assigned work
• Experience using customer relationship management tools or similar case-management system
• Agentic AI day-to-day practice
• AI adoption capability

Additional Information

All your information will be kept confidential according to EEO guidelines.

About SAP
With a global network of customers, partners, employees, and thought leaders, SAP helps the world run better and improves people’s lives.
As a leader in enterprise applications and business AI, SAP stands at the nexus of business and technology. For over 50 years, organizations have trusted SAP to bring out their best by uniting business-critical operations spanning finance, procurement, HR, supply chain, and customer experience.

We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.
SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Compensation Range Transparency
SAP believes pay transparency is essential to fostering an honest, supportive, and inclusive culture and is an important part of our commitment to pay equity. The salary range for this position is included in the job posting. The actual compensation offered to the successful candidate will fall within that range and will depend on factors such as education, skills, experience, location, and scope of the role, as determined through the selection process. Where applicable, SAP may also provide variable incentive opportunities and additional benefits, subject to the terms of the relevant plans and policies. Any variable incentive amount is target-based, with actual payouts dependent on company and individual performance. Please reference this link for a summary of SAP benefits and eligibility requirements: SAP North America Benefits.

AI Usage in the Recruitment Process
For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.
Please note that any violation of these guidelines may result in disqualification from the hiring process.

Company Description

NS2 COMPANY DESCRIPTION

SAP is the global market leader for business software and related services, and SAP National Security Services Inc.® (SAP NS2®) is an independent U.S. subsidiary, offering SAP solutions with specialized levels of security and support to meet the requirements of U.S. national security and critical infrastructure customers.

This position requires access to customer data.  Must be a U.S. citizen; SAP NS2 does not offer Visa sponsorships for this role.  All internals must have manager’s approval to transfer