Renewal Specialist

About Crisis24

Crisis24 is a global, AI-enhanced provider of travel risk management, mass communications, critical event management, crisis-security consulting, personal protection solutions and global medical concierge capabilities, allowing prominent organizations, disruptive brands and influential people to operate with confidence in an uncertain world. Backed by proprietary AI-enabled SaaS technologies, advanced Global Operations Centers, an extensive global footprint, and the largest team of private-sector intelligence analysts in the world, we deliver localized insights and global perspectives alongside medical, security, crisis response, embedded intelligence, and consultancy services as a preferred partner for Fortune 500 corporations.

At Crisis24, we don't just offer jobs – we offer missions. We recruit the very best from the military, intelligence agencies, academia, law enforcement, medicine, or any of our areas of specialty. We protect more than places. We protect people, reputations, and lifestyles, with integrity, discipline, discretion, and purpose. Whether you're stepping into civilian life after service, seeking personal or professional growth, or bringing specialized expertise to a higher calling, we match your ambition with real opportunity. Do the most important work of your career, helping safeguard the world's most important organizations and individuals against risk.

More information is available at https://www.crisis24.com/careers

Who We Are Looking For

The Renewal Specialist plays a vital role in supporting our Account Management Team by overseeing the contract renewal process for select accounts. This position involves digitally managing agreements and assisting external clients with their account inquiries, additions, and modifications.

What You Will Work On

• Communicate & collaborate as needed with Account Manager’s to successfully complete renewal opportunities and offer the client a seamless experience
• Facilitate the renewal of client opportunities at least 45 days in advance of their contract expiration date internally and externally
• Update client information within Salesforce, and within client agreements in the Contract Management application and or SharePoint in a timely manner, as needed
• Proactively anticipate client needs and effectively communicate ways to support them including outreach to Crisis24 subject matter experts
• Negotiate any new terms that may arise such as upsells, downgrades, using defined parameters agreed by the business to ensure the clients continued patronage and minimizing any potential revenue loss
• Build relationships with clients to develop, retain and secure future business
• Document all client and sales activities in Salesforce and associated outcomes to track success from initiation to completion.
• Effectively utilize all internal and technological resources for intentional client outreach
• Collaborate with Contracts Team and Operations Team to make any necessary changes or updates to client agreements/subscriptions/programs.
• Provide support to Accounts Receivable (A/R) to achieve on-time payment of all Client invoices based on contractual payment terms.

What You Will Bring

• 2-4 years’ experience sales, sales support or customer service preferred
• Excellent active listening, communication, organization, and follow through skills
• Proven time management with ability to manage multiple projects and prioritizing competing tasks
• Ability to understand clients’ business and fit with Crisis24 Integrated Risk Management products and services
• Strong interpersonal skills including oral and written communications
• Experience with CRM software (e.g. Salesforce), MS Office, MS Teams, SharePoint and Help Desk Support Software
• Bachelor’s degree required or relevant proven experience

Information Security

• Protect the data and systems of Crisis24 and its stakeholders by adhering to policies, reporting incidents and potential problems, completing regular training, and identifying opportunities for improvement.

Crisis24 is dedicated to equal opportunity in employment. We are committed to a work environment that celebrates diversity. We do not discriminate against any individual based on race, color, sex, national origin, age, religion, marital or parental status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any factors protected by applicable laws.