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Onboarding Specialist

Trybe

Location
Onsite (New York, New York)
Employment
Full-time
Level
Entry Level
Posted 2 days ago

About the role

Trybe is a marketing services startup streamlining creator marketing operations. This role serves as the primary contact for new brands, leading product demos and guiding them through platform onboarding to ensure successful launches.

Skills

Communication Customer Service Product Demonstration Relationship Building CRM Management Public Speaking Sales Onboarding Attention To Detail Time Management Interpersonal Skills Problem Solving Adaptability Collaboration

Full job details

We're looking for a high-energy, personable, and ambitious Onboarding & Demo Specialist to be the first point of contact for brands joining Trybe.

You'll spend most of your day connecting with inbound brands over video calls, introducing them to our platform, walking them through how it works, and getting them excited to start using Trybe.

This isn't a traditional, quota-driven sales role. It's about creating an exceptional first impression, building relationships, communicating value, and making sure every brand gets off to a great start.

You'll also identify high-potential brands and connect them with our growth team to help them scale.

This is an ideal opportunity for someone early in their career who is confident on calls, eager to learn, and wants to grow quickly within a fast-moving startup.

What You'll Do

  • Lead product demos: Run back-to-back video calls with inbound brands, introducing Trybe and demonstrating how the platform works.
  • Drive brand onboarding: Help new brands understand how to get started, work with creators, and launch their first campaigns.
  • Create excitement: Clearly communicate Trybe's value and help brands see the opportunities available through the platform.
  • Identify growth opportunities: Recognize high-potential brands and connect them with our Brand Growth Managers.
  • Ensure smooth handoffs: Route brands to the appropriate Account Management or Growth team with clear context and next steps.
  • Stay organized: Maintain accurate CRM records, call notes, and follow-ups.
  • Share insights: Communicate common questions, objections, and product feedback to help improve the onboarding experience.

Who We're Looking For

We're looking for someone with a great personality, strong communication skills, and the drive to make an impact.

  • Naturally engaging: You're personable, enthusiastic, and know how to build rapport quickly.
  • Confident communicator: You're comfortable leading conversations, explaining concepts clearly, and answering questions on the spot.
  • High-energy: You genuinely enjoy talking to people and can bring the same enthusiasm to your tenth call as your first.
  • Fast learner: You pick up new products, tools, and processes quickly.
  • Organized and reliable: You manage multiple conversations, follow through on commitments, and pay attention to details.
  • Growth-minded: You're ambitious, coachable, and excited about building your career at a growing startup.
  • Comfortable on camera: You're confident leading video calls throughout the day.
  • Experience: 0–2 years of professional experience preferred. Recent graduates are encouraged to apply.

Nice to Have

  • Previous customer-facing experience in sales, customer success, hospitality, retail, or similar roles.
  • Familiarity with social media, creator marketing, UGC, digital advertising, or e-commerce.
  • Experience presenting, demonstrating products, or speaking with customers.