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Alfred Kärcher SE & Co. KG

Key Account Coordinator

Alfred Kärcher SE & Co. KG

Location
Onsite (Fayetteville, AR)
Employment
Full-time
Level
Mid Level
Posted 3 weeks ago

About the Role

Kärcher is seeking a Key Account Coordinator to manage the operational lifecycle of customer orders and serve as the primary point of contact for logistics escalations. This role ensures client operational flow is maintained by developing SOPs and aligning cross-functional teams.

Skills

Logistics Supply chain management Order fulfillment SOP development Root-cause analysis WMS SAP Google Workspace Routing compliance BOL management ASN management Carrier networks Team coaching Process optimization Escalation management

Benefits

  • Medical plan
  • Dental plan
  • Vision plan
  • 401K matching
  • Paid sick time
  • Short-term disability
  • Long-term disability

Perks

  • Flexible PTO
  • Paid holidays

Full job details

The Key Account Coordinator is a highly strategic, elevated role focused on the complete operational lifecycle of customer orders after initial processing. Serving as the final internal owner for complex logistics and fulfillment challenges and escalations, this role ensures our clients' operational flow is maintained and our most critical key account relationships are protected.

This is how you WOW:

· Resolve Complex Escalations: Act as the final Tier 2 internal owner for critical fulfillment roadblocks, complex return/exchange logistics, and open order analysis, escalating high-level issues to leadership as needed.

· Bridge Operational Gaps & Build SOPs: Translate specialized Key Account requirements (routing, labeling, ASNs) into actionable internal SOPs, while coaching Tier 1 staff to elevate team performance and process adherence.

· Drive Cross-Functional Alignment: Serve as the Single Point of Contact (SPOC) across Purchasing, Planning, Warehouse, and Logistics to remove bottlenecks and protect our Key Accounts' unique needs.

· Master Advanced Logistics & Portals: Oversee complex shipping arrangements (BOLs, routing compliance, LTL/FTL/Parcel), manage customer order portals, and deliver proactive, real-time updates and delay notifications.

It would be WOW if you would bring this in:

· Background & Experience: 3–5 years of supply chain/logistics experience coaching teams and optimizing SOPs (Bachelor’s degree in Business, Supply Chain, or Logistics preferred).

· Technical & Logistics Expertise: Deep understanding of WMS, SAP, Google Workspace, routing guides, BOLs, ASNs, and carrier networks (LTL, FTL, Parcel).

· Process & Problem-Solving Mindset: Proven ability to document complex workflows, perform root-cause analysis, and maintain a calm, professional demeanor during high-stakes escalations.

Our Kärcher WOW-package:

  • Medical, Dental, and Vision plan
  • Paid Holidays (11 per year)
  • Flexible PTO for exempt employees / Competitive Paid Time Off
  • HSA, FSA, and 401K matching plans
  • Paid sick time, as well as short and long-term disability insurance

Work Environment & Physical Demands:

While performing this job, the employee is regularly required to sit, work at a computer desk, communicate effectively with internal and external partners, and occasionally move throughout standard office and warehouse environments.

Kärcher is an Equal Opportunity / Affirmative Action employer – M/F/Disabled/Veteran.

So:

Wanna WOW with us? Simply upload your resume online and leave your contact information. We look forward to getting to know you!

Together towards a clean world.

Nicholas Goldman | Talent Acquisition Specialist

Nicholas.Goldman@karcher.com