Customer Success Supervisor - Signature - Hanover Park, IL

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Job Description:

This position will support a territory covering Hanover Park, IL, Itasca, IL, Bloomingdale, IL, and Roselle, IL, within the Northwest Suburbs of Chicago.
 

Work Schedule / Territory Expectations

This role follows a standard 8:00 AM – 5:00 PM schedule, five days per week.

The position requires a hybrid work arrangement, combining remote work, virtual team selling, and in-person territory management. Candidates should expect to conduct territory visits 3–4 times per week, with current in-person expectations focused on Tuesday through Thursday. In addition, weekly center visits are required to meet with drivers at the hub and support sales lead generation.

This role does not require overnight travel, but it does require daily travel within the assigned territory. For that reason, the preferred candidate should live close to the territory to minimize travel time and support efficient territory coverage.

Job Description:

The Customer Success Job Family focuses on cultivating strong client relationships, driving retention, and identifying upsell opportunities by ensuring satisfaction, promoting service adoption, and supporting business goals.

The Customer Success Supervisor plays a key role in maintaining client satisfaction, resolving issues, and identifying growth opportunities through strategic engagement, performance monitoring, and data-driven insights. This role also manages a high volume of accounts, contributing to scalable retention and revenue growth. The ideal candidate will bring strong customer relationship management capabilities, excellent communication and problem-solving skills, and the ability to analyze customer trends and metrics to identify growth opportunities and drive customer success through data-informed recommendations.

Career Track Description:

Provides specific functional or subject matter expertise. The primary focus is individual expertise. Skills are typically acquired through university education and experience within a field. May lead others in the capacity of a “player-coach,” typically leading smaller teams.

Career Level Description

May lead projects/processes with moderate risk and/or complexity and may lead small teams. Prioritizes tasks within the team and collaborates and coordinates with other team members. Provides guidance to team members with less experience or knowledge. Solves problems that are difficult and sometimes complex. Uses subject matter knowledge to influence others and may coach and review the work of lower-level professionals. Acts as a resource for colleagues with less experience. Impacts the achievement of customer, operational, project, or service objectives; work is guided by team and/or department objectives.
 

Required Skills / Experience

• Proactive customer relationship management

• Strong communication and problem-solving skills

• Account management and trend/data analysis skills, including the ability to analyze customer metrics in DRIVE, identify opportunities for growth through upselling/cross-selling, and drive customer success through data-informed recommendations.
   

Additional Preferred Qualifications

• Sales experience is a plus

• Ability to learn quickly and adapt in a dynamic environment

• Bachelor’s degree preferred

Employee Type:

Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

Other Criteria:

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.

Basic Qualifications:

Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.

Pay Range:

The salary range for this position is $64.680,00/year to $113.220,00/year. Actual compensation is based on various factors such as location, job-related knowledge, skills, education/training, and work experience. This position is eligible for our sales incentive plan and offers the annual management incentive plan, subject to applicable eligibility requirements. Incentives are not guaranteed and are dependent upon individual and/or company performance. Our company offers the following benefits for this position, subject to applicable eligibility requirements. Medical/prescription drug coverage, Dental & Vision Benefits, Flexible Spending Account, Health Savings Account, Dependent Care Flexible Spending Account, Basic and Supplemental Life Insurance & Accidental Death and Dismemberment, Disability Income Protection Plan, Employee Assistance Program, Educational Assistance Program, 401(k) retirement program, Vacation, Paid Holidays and Personal time, Paid Sick/Family and Medical Leave time as required by law, Discounted Employee Stock Purchase Program.