Customer Success Representative
Porter Logistics
- Location
- Onsite (Atlanta, GA)
- Compensation
- $20 - $22/hr
- Employment
- Full-time
- Level
- Entry Level
Posted 1 day ago
About the role
Porter Logistics is a growing 3PL provider specializing in hazardous chemicals, food-grade freight, and bonded imports. The Customer Success Representative serves as the primary client contact, managing order entry, billing, and fulfillment coordination within the warehouse.
Skills
Customer service
Operations support
Attention to detail
Organization
Communication
Microsoft Excel
Microsoft Outlook
Microsoft Word
WMS
Logistics
Warehousing
Supply chain
Order processing
Inventory management
Billing
Problem solving
Benefits
- Medical plan
- Dental plan
- Vision plan
- 401(k)
- Paid time off
Perks
- Overtime opportunities
Full job details
Who We Are
Porter Logistics started in 2017 with two founders, one 3,000-square-foot warehouse and no customers. We won our first accounts one at a time by taking on the work other warehouses turned down and doing the work better than our clients expected.
Today Porter runs four facilities across Atlanta and the Savannah port area. We handle the hard stuff: hazardous and specialty chemicals, food-grade and temperature-controlled freight from ambient to frozen, bonded imports and bulk chemical repackaging. Our customers include Fortune 500 manufacturers and global distributors in chemicals, food and beverage, consumer goods and building materials. They have their pick of 3PLs. They choose us.
We've grown every year since we opened, and 2026 is on pace for 40% growth. Growth means new sites, new roles and room to move up. Many of our leaders started in entry-level roles here.
The Role
As a Customer Sucecss Representative, you'll be the first call for our clients and the source of clean, accurate orders for our warehouse team. Each day you'll enter client orders into our WMS, build pick lists and shipping documents, update the warehouse team on changes and priorities, close completed orders and bill each shipment. When an order, inventory count or shipment goes wrong, you'll track down the cause and work with the warehouse to fix the problem.
This is a full-time hourly position based on-site at our Atlanta warehouse.
What You'll Earn
You'll Thrive Here If You
This Might Not Be For You If
What You'll Be Responsible For
What We're Looking For
The Hiring Process
We respect your time. If your background fits, a member of our HR team will call you for a short phone screen. Next, you'll visit the warehouse for an in-person interview, meet the team and tour the facility.
Porter Logistics started in 2017 with two founders, one 3,000-square-foot warehouse and no customers. We won our first accounts one at a time by taking on the work other warehouses turned down and doing the work better than our clients expected.
Today Porter runs four facilities across Atlanta and the Savannah port area. We handle the hard stuff: hazardous and specialty chemicals, food-grade and temperature-controlled freight from ambient to frozen, bonded imports and bulk chemical repackaging. Our customers include Fortune 500 manufacturers and global distributors in chemicals, food and beverage, consumer goods and building materials. They have their pick of 3PLs. They choose us.
We've grown every year since we opened, and 2026 is on pace for 40% growth. Growth means new sites, new roles and room to move up. Many of our leaders started in entry-level roles here.
The Role
As a Customer Sucecss Representative, you'll be the first call for our clients and the source of clean, accurate orders for our warehouse team. Each day you'll enter client orders into our WMS, build pick lists and shipping documents, update the warehouse team on changes and priorities, close completed orders and bill each shipment. When an order, inventory count or shipment goes wrong, you'll track down the cause and work with the warehouse to fix the problem.
This is a full-time hourly position based on-site at our Atlanta warehouse.
What You'll Earn
- 20-22/hour based on experience
- Medical, dental and vision plans
- 401(k)
- Paid time off and company holidays
- Occasional overtime opportunities
- Monday through Friday, 7:00 AM to 5:00 PM
You'll Thrive Here If You
- Catch a wrong SKU or quantity before an order reaches the floor
- Like owning a short list of clients and knowing every detail of their accounts
- Stay calm and clear when a client calls about a late shipment
- Want to grow with a company adding new sites and new clients
This Might Not Be For You If
- You prefer one task at a time. You'll manage orders for 3 to 5 clients at once.
- You'd rather pass a problem along than own the fix
- You want a role with no accountability for billing errors
What You'll Be Responsible For
- Serve as the main point of contact for 3 to 5 client accounts.
- Enter daily client orders into the WMS accurately.
- Share order details, changes and priorities with the warehouse team.
- Generate pick lists, order packets and outbound shipping documents.
- Investigate and resolve order, inventory and fulfillment issues.
- Close out completed orders in the WMS.
- Bill shipments to the correct client accounts.
What We're Looking For
- 1+ year in customer service, operations support or a similar role requiring strong attention to detail, organization and customer service skills
- Clear, professional phone and email communication
- Strong organization across several accounts at once
- Proficiency in Microsoft Excel, Outlook and Word
- WMS experience preferred, not required
- Logistics, warehousing or supply chain experience preferred, not required
The Hiring Process
We respect your time. If your background fits, a member of our HR team will call you for a short phone screen. Next, you'll visit the warehouse for an in-person interview, meet the team and tour the facility.