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eSkill

Customer Success Manager

eSkill

Location
Onsite (San Antonio, Texas)
Employment
Full-time
Level
Mid Level
Posted 1 day ago

About the Role

eSkill is a pre-employment assessment platform helping organizations improve hiring decisions through customizable skills testing. The Customer Success Manager role focuses on driving customer growth, retention, and satisfaction by managing a portfolio of B2B SaaS accounts.

Skills

Customer Success Management Account Management B2B SaaS Renewal Management Retention Strategies Upselling Expansion Opportunities Microsoft Office Salesforce HubSpot Customer Health Monitoring Relationship Management Written Communication Verbal Communication Organization

Benefits

  • 401k With Matching
  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • Paid Time Off

Full job details

eSkill is a computer software company focused on helping organizations make better hiring decisions through customizable skills testing and pre-employment assessments. Our platform enables teams to evaluate candidates more effectively and bring greater consistency and confidence to the hiring process.

As a Customer Success Manager, you will play an important role in helping customers get lasting value from the platform while strengthening long-term partnerships. This role is centered on customer growth, retention, and satisfaction, with close collaboration across internal teams to support a strong overall customer experience.

Responsibilities
  • Identify upsell, expansion, and renewal opportunities through usage insights and relationship management.
  • Manage a portfolio of customer accounts to drive adoption and retention.
  • Monitor customer health metrics and proactively address churn risks.
  • Partner with sales, product, and support teams to resolve customer needs.
  • Coordinate customer success communications, outreach programs, expansion and retention plays.
  • Guide customers through the SaaS lifecycle including adoption, value realization, renewal and expansion opportunities.
Required Qualifications
  • 2+ years of customer success or account management experience in B2B SaaS.
  • Experience managing renewals, retention strategies, and expansion opportunities across customer accounts.
  • Proficiency with Microsoft Office tools.
  • Eligibility to work in the United States.
  • Strong written and verbal communication skills.
  • Highly organized.
Preferred Qualifications
  • Proficiency with Salesforce, customer success tools, and HubSpot.
  • Familiarity with HR technology.

401k with matching

· Health, dental, and vision benefits.

· Paid time off and holidays.

· In-person role at our downtown San Antonio headquarters.