Customer Success Manager

About Us:

Automation Anywhere is the leader in Agentic Process Automation (APA), transforming how work gets done with AI-powered automation. Its APA system, built on the industry’s first Process Reasoning Engine (PRE) and specialized AI agents, combines process discovery, RPA, end-to-end orchestration, document processing, and analytics—all delivered with enterprise-grade security and governance. Guided by its vision to fuel the future of work, Automation Anywhere helps organizations worldwide boost productivity, accelerate growth, and unleash human potential.

Our opportunity:

We are looking for a Customer Success Manager to join our growing team.  We are seeking a person who knows that real customer success comes from the heart. Someone who has the best customer management and business consultancy skills. A person who is passionate about engaging customers and expanding their use cases. A person with impeccable relationship-building skills can create win/win environments for all parties. If this sounds like you, we have customers adopting our product, and we would love to have you on our team to impress them with your ability to exceed their expectations!

Location: Texas-based

You will make an impact by being responsible for: 

• Owning the overall relationship with assigned clients, which includes: Increasing adoption, ensuring retention, and satisfaction
• Establishing a trusted/strategic advisor relationship with each assigned client and driving the continued value of our products and services
• Developing, preparing, and nurturing customers for advocacy
• Working with clients to establish critical goals or other key performance indicators, and aid the customer in achieving their goals
• Working to identify and/or develop upsell opportunities
• Working only with our largest customers who represent a significant amount of upsell

You will be a great fit if you have: 

• 6+ years’ experience in Customer Success or equivalent history of increasing customer satisfaction, adoption, and retention. Technology background strongly preferred (SaaS, RPA, or Computer Software)
• Bachelor’s degree required.  MBA is a plus
• Prior experience in closing sales deals with clients of all sizes at the executive level
• Experience with Salesforce or other Force.com platforms
• Proficient in Office software
• Experience in building successful intelligent automation programs resulting in significant value to the business enterprise
• Travel up to 15%

You excel in these key competencies: 

• You’re driven: No one needs to push you to excel; it’s just who you are
• Eager to learn, adapt, and perfect your work; you seek out help and put it to good use
• Impeccable written and verbal communication skills
• Detail-oriented and analytical
• Strong team player but still a self-starter
• Thrives in a multi-tasking environment and can adjust priorities on-the-fly

The on-target earnings (base salary + on-target incentives) for this position are $215,000 to $225,000 a year. The salary ultimately offered is determined through a review of education, industry experience, training, knowledge, skills, and abilities of the applicant in alignment with market data and other factors.  This position is also eligible for equity and a full range of medical and other benefits.

Ready to Revolutionize Work? Join Us.

This is an opportunity to work with a global, passionate team pioneering technology that’s redefining the way people work, everywhere.  Join us and discover the many ways that you can have an impact, achieve your potential, and Go be great!

Job Segment OR Key Words: SaaS, Agentic AI, Process Automation, Customer Success, Agentic Process Automation

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Benefits and perks you’ll appreciate:

• Flexible work schedule / remote roles
• Unlimited Personal Time Off
• 12 holidays off per year
• 4 days volunteer time off per year
• Eligible for 4 company Achievement days off per year
• Variety of health care and well-being benefits
• Paid family/parental leave
• We are a designated “Best Place to Work” for 2 years in a row! Learn more here
• Newsweek’s Top 100 Most Loved Workplaces in America 2023 – Learn more here