Customer Success Manager - Agency Support

About the company: Datonics is an Audience Data company that has aggregated and curated the most accurate, robust and comprehensive data set comprising online, offline, and mobile activity. Advertisers use our Targeting, Insights, and Enrichment solutions to understand, engage with, acquire and retain their customers across programmatic, audio, CTV and DOOH environments. Datonics is a member of the Network Advertising Initiative (NAI), the Association of National Advertisers (ANA) and the Leadership Council of the Ad Council. Datonics is a sustainability leader, member of Ad Net Zero, and recognized as the first certified Carbon Neutral® Audience Data company. For more information, visit https://www.datonics.com/

About the role:
We are looking for a Customer Success Manager - Agency Support to join our team based in the New York Area. The ideal candidate will focus on expanding our presence at the agencies we work with using a bottom-up approach. In this role, you will be responsible for servicing "sold" campaigns, ensuring successful implementation, usage, and inclusion in future campaigns. This role requires a professional who can speak confidently about Datonics’ capabilities, including syndicated audiences, custom capabilities, novel technology, and AI initiatives.
The ideal candidate can talk effectively with both operations and sales teams, loop in the right people internally, and keep projects on track to service clients. You will be reporting to Datonics VP Customer Success and working closely with the Datonics Sales and Operations teams.

• Proven experience in Customer Success or Account Management, specifically working with advertising agencies within the AdTech or data industry.
•  Deep understanding of how data taxonomy works (internal and external) and ability to articulate Datonics’ capabilities (Syndicated audiences, Custom capabilities, AI/ novel tech).
• Strong communication skills, with the ability to talk effectively with both operations and sales teams, and speak confidently to clients.
• Excellent organizational and project management skills, with the ability to loop in the right people internally and keep projects on track.
• Ability to work with Salesforce CRM and openness to other tools to track performance and workflow.
• Proficient with Google Suite (Gmail, Calendar, Drive) and MS Office (specifically PPT and Excel).

Campaign Implementation & Usage Tracking

• Service sold campaigns, ensuring successful implementation, usage, and inclusion in future campaigns.
• Track recommendations, segments delivered, and usage.
  •  Follow up regularly after data is sent
  • Scale, Performance, Optimization
  • Exploring new campaigns/RFPs
• Utilize Salesforce CRM to ensure everything is tracked and working correctly.

Agency Relationship Management

• Conduct recurring meetings with key agency contacts to stay top of mind and work through current and upcoming campaigns.
• Lead Quarterly Business Reviews (QBRs) with existing agency partners.
• Act as the RFP/RFI lead for existing clients and partners.
• Think of meaningful segment recommendations and articulate them in the proper medium (PPT, Excel, or email).

Sales Support Function

• Support the sales team throughout the new client sales process.
• Assist with segment recommendations and custom segment construction.
• Ensure the seamless delivery of segments to clients.
• Build and edit simple marketing and sales collateral.
• Organize and conduct Lunch and Learns or training sessions for agency partners.
• Interface with internal Operations and Tech teams on behalf of the sales team and clients.