Associate Customer Success Manager

The Role:

RevOptimal is looking for an Associate Customer Success Manager to join our growing team and help our advertiser and agency partners realize the full value of RevOptimal's audience solutions. If you're a motivated self-starter with a passion for adtech, client service, and data-driven marketing, we want to hear from you.

What you'll do:

Client Success & Account Support

• Serve as a day-to-day point of contact for assigned advertiser and agency accounts, supporting sales across the full client lifecycle.
• Lead client-facing working sessions — kickoffs, audience walkthroughs, optimization reviews, and reporting recaps — and provide data-driven recommendations that drive ROI.
• Serve as a product expert, educating clients on RevOptimal's capabilities while capturing feedback for internal teams.

Audience Build & Internal Operations

• Work directly with clients to translate requests into audience requirements and partner with Audience Operations to scope, build, and QA segments before activation across DSPs, social, and curated PMPs.
• Build and maintain performance dashboards, communicating activation status, match rates, and delivery expectations to clients with clarity.
• Partner cross-functionally with Sales, Data, and Product to submit complete requests, surface feedback, escalate blockers, and maintain accurate records in HubSpot.

You have:

• 2–3 years of experience in customer success, account management, ad operations, or client services within an agency, SaaS, or ad tech environment (adtech, programmatic, or digital media preferred).
• Working understanding of the programmatic ecosystem — DSPs, SSPs, PMPs, audience activation, and identity resolution.
• Strong analytical and communication skills; comfortable in Excel/Sheets and turning campaign data into customer-ready insights.
• Proficiency in CRM tools (HubSpot or Salesforce).
• Bachelor's degree in Business, Marketing, Advertising, Communications, or related field.

Preferred

• Experience with DSPs (DV360, The Trade Desk) or social platforms (Meta, TikTok, LinkedIn).
• Exposure to B2B or Healthcare data, clean rooms, or privacy frameworks (GDPR, CCPA/CPRA, HIPAA).
• Familiarity with BI tools (Omni, Looker, Tableau, etc)

What we offer:

• Competitive base salary + performance bonus
• Flexible, remote-friendly work environment
• Medical, dental, vision; generous PTO

Equal Opportunity:
RevOptimal is an equal opportunity employer committed to building an inclusive environment for all employees.