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Director of Customer Success

Checkr

Hybrid (Denver, Colorado) $197k - $274k/yr Full-time Senior Level 4 benefits + 8 perks
Posted Today

About the role

Checkr is building the data platform to power safe and fair decisions, serving over 100,000 customers. This role leads a team of Customer Success Managers focused on Checkr's largest and most complex strategic accounts, driving value realization and fostering executive-level partnerships.

Skills

Customer Success Management Strategic Leadership Executive Relationship Management Value Realization Operational Efficiency Cross-functional Collaboration Data Analysis Account Expansion Mentorship Problem Solving Strategic Planning Retention Management
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Customer Success Programs Manager

Anthropic

Hybrid (Washington, District of Columbia) $260k - $260k/yr Full-time Senior Level 5 perks
Posted Today

About the role

Anthropic is building reliable, interpretable, and steerable AI systems to be safe and beneficial for society. As a Success Programs Manager, you will design and execute AI-native customer success programs to drive adoption and value at scale, replacing manual touchpoints with automated journeys and high-leverage live engagements.

Skills

Customer Success Management Programmatic CS AI Agent Design Lifecycle Program Design Data Analysis Technical Literacy Written Communication Webinar Facilitation Community Management Product Telemetry SQL API Knowledge Prompt Engineering Churn Mitigation Customer Onboarding Strategic Operations
A

Sr. Customer Success Manager, Robotics Technical Services

Amazon

Onsite (Kansas City, Kansas) $138k - $207k/yr Full-time Senior Level 17 benefits + 2 perks
Posted Today

About the role

Amazon Robotics is seeking a Customer Success Manager to be the primary link between AR and Operations, coaching site leaders on best practices and optimizing robotic technology performance. You will lead high-severity technical escalations and drive cross-functional initiatives to improve system reliability and customer sentiment.

Skills

Program Management Customer Success Management Technical Leadership Organizational Change Management Strategic Guidance Data Analysis Stakeholder Management Incident Reduction Risk Mitigation Cross-functional Leadership Technical Troubleshooting Executive Communication Operational Excellence Project Management Robotics Systems Business Case Development
Illumio

Staff Technical Account Manager

Illumio

Remote (Remote, Virginia) $171k - $205k/yr Full-time Senior Level 13 benefits + 2 perks
Posted Today

About the role

Illumio is a leader in ransomware and breach containment, redefining how organizations contain cyberattacks and enable operational resilience. As a Technical Account Manager, you will serve as a trusted advisor for U.S. Military accounts, focusing on the deployment and operational success of Zero Trust implementations.

Skills

Zero Trust Architecture Cybersecurity Technical Account Management SaaS Enterprise Software Project Leadership Network Segmentation System Administration Technical Architecture Stakeholder Management Problem Solving Communication Skills Presentation Skills Data Center Infrastructure Security Compliance Customer Advocacy Strategic Planning
C

Customer Success Manager

Carrier

Remote (CAFLO: Carrier-Home Florida Remote Location, Remote City, FL, 33412 USA, Florida) $96k - $192k/yr Full-time Senior Level 8 benefits + 1 perks
Posted Today

About the role

Carrier, a leader in intelligent climate and energy solutions, is seeking a Customer Success Manager to manage enterprise customer relationships and drive digital adoption of IoT platforms. This role focuses on delivering outcome-based services and ensuring customer success through strategic engagement and program execution.

Skills

Customer Engagement Customer Success Management IoT Platform Management Connected Buildings Domain Expertise Building Automation Systems HVAC Assets Management BMS Control Systems Energy Management Cross-functional Leadership Data Science AI Analytics Project Management Presentation Skills Written Communication Verbal Communication
C

Senior Customer Engineer — Deasy Labs

Collibra

Hybrid (New York, New York) $152k - $190k/yr Full-time Senior Level 3 benefits + 2 perks
Posted Today

About the role

As a Senior Customer Engineer at Deasy Labs, you will partner with sales and engineering teams to help organizations transform unstructured data into AI-ready knowledge. You will lead technical discovery, deliver product demonstrations, and guide customers in applying Deasy Labs to solve complex data and AI challenges.

Skills

Technical Discovery Product Demonstrations Proof-of-Concepts Solution Architecture Value-Based Selling ROI Analysis Project Management Data Governance Data Cataloging Data Integration Data Quality Enterprise Architecture PaaS Data Lakes Databases Information Retrieval
B

Staff Customer Success Manager

Buildkite

Remote (US) $160k - $170k/yr Full-time Senior Level 2 perks
Posted Today

About the role

Buildkite is on a mission to unblock developers with its Scale-Out Delivery Platform, trusted by innovative tech companies. This role is for a senior individual contributor who will manage complex enterprise accounts and lead strategic initiatives within the Customer Success function.

Skills

Strategic Account Management Executive Presence C-Suite Engagement Customer Success Management CI/CD DevOps Developer Infrastructure Commercial Fluency Cross-functional Leadership Value Realization Risk Identification Renewal Strategy Mentorship Stakeholder Navigation Business Translation Operating Model Design
D

Strategic Customer Success Manager

Dolby Laboratories, Inc.

Hybrid (Atlanta, GA) $122k - $168k/yr Full-time Senior Level 1 benefits + 2 perks
Posted Today

About the role

Join Dolby, a leader in entertainment innovation, and help shape the future of video streaming. As a Strategic Customer Success Manager, you will be the vital link between our cutting-edge technology and our strategic clients, ensuring they achieve measurable business outcomes and long-term growth.

Skills

Customer Relationship Management Strategic Success Planning Executive Presence Account Strategy Data Storytelling AI-Augmented Productivity Consultative Approach Video Industry Literacy Stakeholder Management ROI Analysis AdTech Knowledge SaaS Management
Dolby

Strategic Customer Success Manager

Dolby

Hybrid (Atlanta, GA,US) $122k - $168k/yr Full-time Senior Level 1 benefits + 2 perks
Posted Today

About the role

Join Dolby, a leader in entertainment innovation, to help design the future of audio and video experiences. As a Strategic Customer Success Manager, you will be the bridge between our technology and strategic customers, ensuring they maximize the value of our video products and drive measurable business outcomes.

Skills

Customer Relationship Management Strategic Success Planning Executive Presence Renewal Strategy AI-Augmented Productivity Consultative Approach Video Industry Literacy Data Storytelling AI Prompt Engineering AdTech Knowledge Stakeholder Management SaaS Experience
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Technical Account Manager, Google Cloud Consulting, Media, Entertainment and Gaming

Google

Onsite (New York, NY) $114k - $163k/yr Full-time Senior Level 1 perks
Posted Today

About the role

Google Cloud helps customers digitally transform their businesses with cutting-edge cloud technology. As a Technical Account Manager, you will guide enterprise clients through their Google Cloud adoption journey, ensuring successful implementation and strategic transformation.

Skills

Cloud Operations Technical Implementation Escalation Management Stakeholder Management Cloud Migration IT Operations Database Systems Networking IT Security Application Development Service Architecture Cloud-Native Development Storage Systems Content Delivery Networks Client Management Strategic Roadmapping
Vatica Health

Sr. Customer Success Manager

Vatica Health

Remote (United States) $130k - $150k/yr Full-time Senior Level 8 benefits + 1 perks
Posted Today

About the role

Vatica Health is seeking a Sr. Customer Success Manager to act as a trusted advisor for key customers, driving product adoption and ensuring measurable business success. This role involves analyzing customer health, identifying expansion opportunities, and influencing the product roadmap.

Skills

Customer Success Management Account Management Data Analysis Healthcare Administration Value-Based Care Strategic Relationship Building Upselling Cross-selling Stakeholder Management Conflict Resolution Project Management Healthcare SaaS HEDIS STAR Risk Adjustment Customer Health Metrics
K

Technical Account Manager II - FedRAMP

Knox Systems

Hybrid (United States) $100k - $140k/yr Full-time Mid Level 6 benefits
Posted Today

About the role

Knox Systems is seeking a Technical Account Manager II to manage strategic relationships for Enterprise customers within their FedRAMP-authorized cloud environment. This role ensures operational success and serves as a trusted advisor, coordinating with internal teams to drive platform adoption and manage escalations.

Skills

Technical Account Management Customer Success Cloud Operations FedRAMP Compliance Escalation Management Cross-functional Coordination SaaS Delivery Stakeholder Engagement Incident Response Change Management Strategic Relationship Management Operational Reviews
R

Client Success Manager, PBM

Rightway

Remote (Miami, Florida) $90k - $125k/yr Full-time Senior Level 1 perks
Posted Today

About the role

Rightway is on a mission to harmonize healthcare by guiding patients to the best care and medications through a modern, mobile app. This role involves managing key client relationships within the Pharmacy Benefit Management (PBM) team, ensuring high-quality service delivery and driving client satisfaction.

Skills

Client Management Pharmacy Benefit Knowledge Problem Solving Project Leadership Communication Skills Organization Skills Presentation Skills Microsoft Excel Google Sheets Power Point Google Slides
CommandLink

Technical Account Manager

CommandLink

Remote (Remote (United States)) $90k - $120k/yr Full-time Senior Level 5 benefits + 3 perks
Posted Today

About the role

CommandLink is seeking a hands-on Technical Account Manager to partner with enterprise customers on onboarding, configuration, and adoption of their ITSM platform. This role is ideal for someone who thrives on personal ownership of customer success, solving technical challenges directly, and ensuring customers realize maximum value from the platform.

Skills

ITSM Platform Configuration Enterprise Onboarding API Integration Workflow Automation AIOps ITIL Process Knowledge Monitoring And Alerting Python PowerShell JSON Webhooks Customer Success Management Technical Troubleshooting Solution Design Executive Presence Technical Discovery
E

Customer Success Manager- Standard

Energage

Remote (Exton, Pennsylvania) $115k - $115k/yr Full-time Mid Level 10 benefits + 1 perks
Posted Today

About the role

Energage is a purpose-driven company that helps organizations turn employee feedback into useful business intelligence and credible employer recognition. As a Customer Success Manager, you will build client loyalty and success through product adoption with small market accounts, acting as the voice of the customer to drive product improvements and contribute to revenue.

Skills

Customer Relationship Management Product Adoption Strategic Planning Technical Troubleshooting Consultative Selling Cross-functional Collaboration Account Management Communication Skills Problem Solving Organization Critical Thinking Salesforce
monday.com

Customer Success Manager, Mid-Market

monday.com

Hybrid (Denver, CO) $90k - $115k/yr Full-time Mid Level 6 perks
Posted Today

About the role

monday.com is the best AI work platform empowering teams to automate, build, and scale their impact. As a Technical CSM, you will act as a strategic consultant for B2B clients, bridging business goals and technical execution to drive digital transformation with the monday.com AI platform.

Skills

B2B SaaS Customer Success Technical Account Management Implementation Consulting API Knowledge Integration Logic Generative AI Change Management Executive Presence Data Analysis Business Process Mapping Strategic Consulting Digital Transformation
E

Client Success Manager (New York) - Audigent (Hybrid)

Experian

Hybrid (New York, New York) $68k - $112k/yr Full-time Entry Level 7 benefits + 2 perks
Posted Today

About the role

Experian is a global data and technology company that invests in people and advanced technologies. Audigent, part of Experian, is a leading data activation, curation, and identity platform transforming the programmatic landscape.

Skills

Account Management Client Success Digital Advertising Data Analysis Programmatic Advertising Excel Client Communication Campaign Reporting Audience Insights Strategic Planning PMP Implementation Market Trend Analysis
S

Manager, Customer Success – Onboarding

Staples Inc.

Remote (Framingham, MA) $78k - $108k/yr Full-time Senior Level 3 benefits + 1 perks
Posted Today

About the role

Staples is seeking a Team Manager, Sales Engineering to lead a team focused on onboarding complex enterprise and strategic customers. This role is crucial for ensuring operational efficiency and customer satisfaction, directly impacting customer retention and growth.

Skills

People Leadership Coaching Cross-functional Influence Customer Success Management Project Management Change Management Analytical Skills Operational Excellence Onboarding Strategy Stakeholder Management Data Analysis Process Improvement
B

Customer Success Manager

Bullhorn

Remote (Remote NOAM - Massachusetts, Massachusetts) $85k - $105k/yr Full-time Senior Level 6 benefits + 6 perks
Posted Today

About the role

Bullhorn is a fast-paced, people-first company focused on creating an incredible customer experience through high-quality products and services. The Customer Success Manager will act as a strategic partner for high-value customers, focusing on account health, retention, and achieving business outcomes.

Skills

Customer Success Management Strategic Consulting Project Management SaaS Proficiency Account Governance Cross-functional Collaboration Executive Presence Emotional Intelligence Client Relationship Management Operational Business Reviews Executive Business Reviews Risk Mitigation Technical Acumen Communication Skills Product Adoption Strategic Planning
C

Customer Success Manager, Automotive

Constellation Software, Inc.

Hybrid (New York, New York) $85k - $100k/yr Full-time Mid Level 7 benefits + 6 perks
Posted Today

About the role

Constellation is a cutting-edge AI solution provider for complex industries, revolutionizing marketing technology and data intelligence. As a Customer Success Manager, you will drive retention and growth for mid-market accounts by nurturing client relationships and ensuring their success with our platform.

Skills

Customer Success Management Account Retention Revenue Growth Relationship Management Customer Success Planning Cross-functional Collaboration Data Analysis CRM Proficiency Salesforce Interpersonal Communication Problem Solving Automotive Industry Expertise