Customer Success Intern
scanO AI
- Location
- Onsite (Pune City, Maharashtra)
- Compensation
- INR 15k/mo
- Employment
- Full-time
- Level
- Entry Level
Posted Today
About the role
scanO AI is an AI-powered oral health screening platform deployed across global markets. The Customer Success Intern supports clinic onboarding, product training, and customer engagement to drive adoption and satisfaction within the healthcare technology sector.
Skills
Customer success
Client relationship management
Product training
Clinic onboarding
Communication skills
Interpersonal skills
Field operations
Healthcare technology
Business operations
Public speaking
Outreach
Data tracking
Perks
- Travel reimbursement
- Stipend
Full job details
Customer Success Intern
Function: Customer Success
Reports to: Customer Success Lead
Team: Post-Sale / Retention
Locations: Pune, Chennai, Delhi, Bangalore, Jaipur, Kanpur, Calicut
Engagement: Full-time Internship
About scanO
scanO AI is an AI-powered oral health screening platform backed by the Google for Startups Accelerator. Built on a dataset of over 1.5 million expert-labelled scans, our technology detects 40+ oral conditions and is deployed across 1,000+ clinics in 9+ global markets.
We are a profitable, founder-led company headquartered in Pune, with operations across India, the UK, UAE, South Africa, and Singapore.
The Internship
As a Customer Success Intern, you will support scanO's customer success operations in your assigned city. You will work closely with clinics, doctors, and healthcare professionals to support clinic onboarding, product training, customer engagement, and local outreach activities.
This is a customer-facing, field-based internship offering practical exposure to healthcare technology, client relationship management, and business operations.
Eligibility & Requirements
- Bachelor's degree or currently pursuing a degree in Dental Sciences (BDS), Healthcare, Life Sciences, Business Administration (BBA), Management (BMS/BBM), Commerce (B.Com), Pharmacy (B.Pharm), or other non-IT disciplines.
- Candidates from IT and Computer Science backgrounds, including BCA, MCA, MCS, B.Sc. Computer Science, and B.Tech IT, are not eligible.
- Freshers and candidates interested in customer success, client servicing, healthcare, or field-based engagement are encouraged to apply.
- Strong communication and interpersonal skills.
- Comfortable interacting with doctors and clinic staff.
- Willingness to conduct product demonstrations, onboarding sessions, and training.
- Comfortable with local travel for clinic visits, events, institutional partnerships, and screening camps.
Key Responsibilities
1. Clinic Onboarding & Activation
- Support the onboarding of new clinics using scanO Air.
- Coordinate clinic launch activities and inauguration events.
- Conduct product onboarding and training for doctors, administrators, and clinic staff.
- Help clinics complete their first scan within the first week of deployment.
2. Customer Engagement & Relationship Management
- Maintain regular communication with assigned clinics.
- Encourage active product usage and engagement.
- Assist in resolving basic customer queries and coordinate with internal teams when required.
- Support customer retention and satisfaction initiatives.
3. Field Activities & Outreach
- Assist in organizing dental screening camps and community outreach activities.
- Support institutional partnerships and local business development initiatives.
- Represent scanO at clinic visits, events, and healthcare-related activities.
4. Reporting & Coordination
- Track clinic activation and engagement activities.
- Maintain regular updates on assigned clinic accounts.
- Coordinate with the Customer Success Lead on daily activities and progress.
Internship Compensation
- Fixed Stipend: ₹15,000 per month.
- Travel Reimbursement: Actual local travel expenses reimbursed within the assigned territory, subject to the defined monthly ceiling. Outstation travel above 100 km requires prior approval and is reimbursed separately.
What You Will Gain
- Hands-on exposure to AI-powered healthcare technology and SaaS operations.
- Practical experience in customer success, clinic onboarding, and relationship management.
- Opportunities to interact with doctors and healthcare professionals.
- Exposure to field operations, institutional partnerships, and community healthcare initiatives.
- Potential career growth opportunities within scanO, based on performance and available openings.
Requirements
Eligibility & Requirements
- Bachelor's degree or currently pursuing a degree in Dental Sciences (BDS), Healthcare, Life Sciences, Business Administration (BBA), Management (BMS/BBM), Commerce (B.Com), Pharmacy (B.Pharm), or other non-IT disciplines.
- Candidates from IT and Computer Science backgrounds, including BCA, MCA, MCS, B.Sc. Computer Science, and B.Tech IT, are not eligible.
- Freshers and candidates interested in customer success, client servicing, healthcare, or field-based engagement are encouraged to apply.
- Strong communication and interpersonal skills.
- Comfortable interacting with doctors and clinic staff.
- Willingness to conduct product demonstrations, onboarding sessions, and training.
- Comfortable with local travel for clinic visits, events, institutional partnerships, and screening camps.