Customer Success Associate- Sales Support

JOB SUMMARY: We are hiring a Customer Account Management Coordinator to support both our sales and customer service teams to build customer relationships with new and existing accounts. You'll be responsible for assigning details to shipments waiting to be assigned to drivers, as well as tracking, tracing and resolving any issues with freight delivery. 

JOB DESCRIPTION: 

Key Responsibilities: 

• Communicating internally and externally with customers  

• Booking loads and entering orders from customers 

• Assigning details to shipments so they can be assigned to drivers 

• Scheduling pick-up and delivery appointments for outbound shipments 

• Tracking and tracing shipments, monitoring freight in transit, fielding customer location requests for appointments, and assisting internal customers with resolving scheduling conflicts with loads 

• Heavy data entry and reporting & compiling spreadsheet reports and heavy data input 

• Receiving and cross-referencing driver bills of lading for accurate documentation and payroll 

• Researching proofs of delivery 

QUALIFICATIONS: 

Minimum Qualifications: 

• 1 year of customer service experience 

• Possess excellent oral, written and interpersonal communication skills Meet and exceed customer needs and expectations by providing impeccable service 

• Excellent computer skills and proficiency in Microsoft Excel (will be tested) 

• Extremely organized proficient and accurate data entry skills 

Preferred Qualifications: 

• Associates degree preferred 

• Transportation or supply chain industry background 

• Some familiarity with AS/400 operating system 

• Ability to communicate effectively 

• Ability to multi-task, prioritize, quickly process information for a deadline-driven environment 

• High degree of initiative and independent execution 

• Ability to handle high volumes of inbound and outbound email and calls 

• Passion for working with people 

• Ability to thrive in a deadline-driven environment and be able to multi-task and juggle priorities