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Customer Success Associate

Falls Auto Body Inc.

Location
Onsite (Cuyahoga Falls, Ohio)
Compensation
$51k - $64k/yr
Employment
Full-time
Level
Entry Level
Posted 1 week ago

About the role

Falls Auto Body Inc. is seeking an Entry Level Customer Success Associate to serve as the primary point of contact for customers in Cuyahoga Falls. The role involves managing service appointments, resolving concerns, and coordinating with technical teams to ensure timely and accurate service delivery within the auto body industry.

Skills

Customer service Communication Interpersonal skills Problem solving Scheduling Record keeping Attention to detail Organizational skills Office software Customer management tools Empathy Patience

Full job details

Description

Falls Auto Body Inc. is looking for an Entry Level Customer Success Associate to join our team in Cuyahoga Falls. This full-time, on-site position offers a great opportunity to build a career in customer success within the Mechanical or Industrial Engineering industry.

As a Customer Success Associate, you will serve as a key point of contact for our customers, helping them understand our services, resolving their concerns, and ensuring a positive experience from initial inquiry through service completion. You will work closely with our operations and technical teams to deliver timely, accurate, and personalized support.

We offer a competitive salary range of $51,000 - $64,000 per year, based on the USD currency, along with opportunities for professional development and growth within a supportive, hands-on work environment.

Responsibilities

  • Serve as the primary point of contact for customer inquiries, both in person and by phone or email
  • Provide clear information about services, repair processes, and estimated timelines
  • Address customer concerns and resolve issues promptly and professionally
  • Coordinate with technicians and service teams to keep customers informed on job progress
  • Schedule appointments and manage service calendars efficiently
  • Maintain accurate customer records and service histories in company systems
  • Follow up with customers after service to gather feedback and ensure satisfaction
  • Identify opportunities to improve the customer experience and share suggestions with management

Requirements

  • High school diploma or equivalent; an associate or bachelor's degree is a plus
  • Entry-level experience in customer service, client support, or a related field
  • Strong verbal and written communication skills
  • Excellent interpersonal skills with a patient, empathetic approach
  • Basic familiarity with mechanical or automotive concepts is preferred
  • Proficiency with standard office software and basic customer management tools
  • Strong organizational skills and attention to detail
  • Ability to work on-site in Cuyahoga Falls on a full-time schedule