Customer Success and Sales Support Specialist

Customer Success & Sales Support Specialist

Location: River Grove, IL | Hybrid
Compensation: $70,000–$75,000 base salary plus bonus

About the Opportunity

We are partnering with an established, family-owned wholesale distribution company to find a highly organized, customer-focused professional to join its sales team.

This role is ideal for someone who genuinely enjoys helping people, takes pride in delivering an exceptional customer experience, and thrives on keeping details organized. You will work closely with a team of 3–4 sales representatives to support customer relationships, coordinate account needs, and ensure customers receive responsive, reliable, and personalized service.

This is a hybrid role that combines customer success, account coordination, and sales support. You will play an important part in helping the sales team stay organized while ensuring customers feel valued, supported, and confident in their partnership with the business.

The ideal candidate is proactive, detail-oriented, service-minded, and naturally wired to go the extra mile for customers. You don't simply respond to requests; you anticipate needs, follow through on commitments, and look for ways to make every interaction better.

What You'll Do

Customer Relationship Management

• Support the ongoing management of customer relationships across a portfolio of accounts in partnership with 3–4 sales representatives.

• Serve as a reliable point of contact for customer questions, requests, and day-to-day account needs.

• Build strong relationships with customers by providing responsive, professional, and personalized service.

• Proactively follow up with customers to ensure their needs are being met and outstanding issues are resolved.

• Identify potential concerns early and work cross-functionally to deliver timely solutions.

Sales Team Support

• Partner closely with sales representatives to coordinate account activity, customer communications, and follow-up.

• Help manage the details behind customer orders, account requests, and ongoing business opportunities.

• Ensure customer commitments, deadlines, and next steps are tracked and completed accurately.

• Prepare and maintain account information, customer records, and relevant sales documentation.

• Help sales representatives stay focused on growing relationships and generating revenue by taking ownership of important customer coordination tasks.

Customer Experience & Process Improvement

• Take ownership of the customer experience from initial request through resolution.

• Anticipate customer needs and identify opportunities to make interactions smoother and more efficient.

• Communicate clearly and professionally, especially when addressing time-sensitive requests or unexpected issues.

• Maintain accurate records and organized workflows to ensure nothing falls through the cracks.

• Look for ways to improve internal processes, strengthen customer satisfaction, and make it easier for customers to do business with the company.

What We're Looking For

• Experience in customer success, customer service, account coordination, sales support, account management, or a similar customer-facing role.

• Exceptional organizational skills and attention to detail.

• A genuine passion for helping customers and delivering an outstanding customer experience.

• Strong written and verbal communication skills with the ability to build rapport and establish trust.

• A proactive mindset and the ability to anticipate needs rather than wait to be told what to do.

• Strong follow-through and the ability to manage multiple accounts, requests, and competing priorities simultaneously.

• A collaborative approach and the ability to work effectively with multiple sales representatives.

• Comfort working with customer records, order details, spreadsheets, and CRM systems.

• Sound judgment, problem-solving skills, and a sense of ownership when issues arise.

What Success Looks Like

• Customers receive timely, thoughtful, and reliable support.

• Sales representatives trust you to manage account details and follow through on commitments.

• Customer requests and issues are handled efficiently, with clear communication throughout the process.

• Account information is accurate, organized, and up to date.

• Customers feel valued and supported, strengthening long-term relationships and customer retention.

Compensation & Work Environment

• Base salary of $70,000–$75,000, plus bonus potential.

• Hybrid work environment.

• Opportunity to work closely with an established sales team and make a meaningful impact on the customer experience.

Who Will Thrive in This Role?

You are the person who remembers the details, follows up before anyone has to ask, and genuinely cares about getting things right. You enjoy building relationships, making people's lives easier, and bringing structure to a busy environment.

You take ownership, communicate proactively, and understand that exceptional customer service is about more than answering questions. It's about building trust, anticipating needs, and making customers want to continue doing business with the company.

If you are highly organized, naturally customer-obsessed, and excited to support a team while building strong customer relationships, we'd love to hear from you.