Customer Success Advocate

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Customer Success Advocate in United States.

This role sits at the center of mission-critical customer engagement, helping public safety and enterprise organizations fully realize the value of advanced command center software solutions. You will act as a trusted advisor to key stakeholders, guiding them through onboarding, adoption, and workflow optimization to ensure technology is effectively embedded into daily operations. Working in a highly collaborative, cross-functional environment, you will translate complex product capabilities into measurable operational outcomes. The role focuses on driving adoption, strengthening long-term relationships, and ensuring customers progress toward advanced usage maturity. You will proactively monitor account health, identify risks, and implement strategies to improve retention and customer satisfaction. This position is ideal for a customer-obsessed professional who thrives in data-driven environments and enjoys influencing meaningful outcomes in critical public safety contexts.

• Build and maintain strong, trusted relationships with operational leaders and end users across a portfolio of strategic customers.
• Lead onboarding, QBRs/EBRs, and regular health checks to assess adoption, performance, and customer needs.
• Drive product adoption and workflow maturity by guiding customers from basic usage to advanced operational integration.
• Monitor account health metrics, identify churn risks, and execute mitigation strategies in collaboration with internal teams.
• Translate customer usage data into actionable insights, recommendations, and measurable success outcomes.
• Collaborate with Sales, Product, Deployment, and Support teams to ensure seamless customer experience and alignment on goals.
• Identify expansion opportunities based on customer needs, usage patterns, and operational gaps.

Requirements:

• Bachelor’s degree in Business, Communications, IT, or related field, or equivalent practical experience.
• 3–5+ years of experience in Customer Success, Account Management, Technical Account Management, or similar customer-facing roles.
• Strong understanding of customer adoption strategies, account health monitoring, and retention drivers.
• Experience working with CRM and analytics tools (e.g., Salesforce, Gainsight, Tableau, or similar platforms).
• Excellent communication and stakeholder management skills, with the ability to influence and build trust at all levels.
• Strong analytical and problem-solving abilities with a data-driven mindset.
• Ability to manage multiple accounts and priorities in a fast-paced, mission-driven environment.
• Willingness to travel up to 30–40% as required for customer engagement.

Benefits:

• Competitive salary aligned with experience and market benchmarks.
• Comprehensive medical, dental, and vision insurance coverage.
• Retirement savings plan options with employer contributions.
• Paid time off, holidays, and flexible work arrangements.
• Remote-friendly structure with travel opportunities for customer engagement.
• Professional development and career growth opportunities in customer success and technology.
• Exposure to high-impact public safety and mission-critical technology environments.
• Inclusive and people-first culture focused on collaboration and innovation.