Strategic Client Success Manager

• Manage strategic enterprise accounts throughout the full customer lifecycle, from implementation and launch to long-term engagement and renewal.
• Build trusted advisor relationships with executive stakeholders and cross-functional leaders across HR, Payroll, Finance, IT, and Operations teams.
• Drive customer adoption and value realization by defining success metrics, monitoring outcomes, and proactively identifying growth opportunities.
• Develop and execute strategic account plans aligned with customer objectives and business priorities.
• Lead customer communications, launch coordination, and ongoing engagement initiatives to ensure a seamless client experience.
• Partner closely with internal teams including Growth, Marketing, Product, and Operations to improve customer satisfaction and maximize platform usage.
• Identify risks, recommend solutions, and proactively address challenges to maintain strong customer relationships and retention.
• Maintain accurate reporting and account insights using CRM and customer success management platforms.

Requirements:

• Bachelor’s degree in Business Administration or a related field.
• 7–10+ years of experience in Customer Success, Account Management, or related client-facing roles within SaaS or HCM environments.
• Proven experience managing large enterprise or Fortune 500 customer accounts.
• Strong ability to communicate, present, and influence stakeholders at all organizational levels, including C-suite executives.
• Experience working in fast-paced, highly collaborative, and cross-functional environments.
• Familiarity with CRM and account management tools such as Salesforce, HubSpot, Catalyst, or similar platforms.
• Strong analytical mindset with understanding of customer success KPIs, reporting, and performance metrics.
• Excellent relationship-building, problem-solving, and strategic planning skills.
• Comfortable navigating ambiguity and adapting to evolving business priorities.

Benefits:

• Comprehensive medical, dental, and vision coverage.
• Equity participation opportunities.
• Life insurance and AD&D coverage.
• Short-term and long-term disability benefits.
• Employee Assistance Program (EAP).
• 401(k) plan with company matching contributions.
• Unlimited paid time off.
• Employee Resource Groups and inclusive workplace initiatives.
• Company-sponsored events and team-building activities.
• Remote-friendly and collaborative work environment with strong career development support.

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

 Why Apply Through Jobgether? 

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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