About the role

International Paper, a global leader in sustainable packaging solutions, is seeking a Customer Account Coordinator to manage customer relationships and order fulfillment. This role ensures world-class customer experience by coordinating with internal operations to resolve discrepancies and maintain accurate account data.

Full job details

Position Title:
Customer Account Coordinator

Pay Rate:
$47,300 - $63,000
Multiple factors, including Individual experience, skills and abilities will determine where an employee is ultimately placed in the pay range. Variable pay may provide additional opportunities for financial awards. This job is eligible to participate in IP’s annual incentive plan.

Category/Shift:
Salaried Full-Time

Physical Location:
Atlanta Container (Forest Park, GA)

The Job You Will Perform:

Acts as the primary point of contact to International Paper’s customers and is entrusted to ensure that our customers receive a world-class customer experience.
Entrusted as a key-member of the site’s team to meet or exceed customer expectations and business objectives.
Convert customer purchase orders to manufacturing production orders.
Ensure raw materials and tooling are ordered to support production.
Communicate, professionally and respectfully, with internal and external customers regarding issues such as order status, estimates/quotations, order changes and order confirmations.
Track customer account credits and debits.
Maintain customer orders and sales data and generate reports upon request.
Monitor and manage customer inventory levels.
Investigate and resolve: order discrepancies, customer quality complaints, overdue accounts receivable, and aged inventory.
Setup and maintain customer’s profile to ensure proper contact, billing and shipping/delivery information.
Establish strong relationships and communicate daily with representatives from operations, shipping, and maintenance to stay abreast of plant activities that could impact customer order fulfillment.
Diligently participate in a Customer Account Coordinator training program.

The Skills You Will Bring:

3 years of industry experience with a high school diploma/GED or an undergraduate degree
Ability to perform basic math functions such as working with fractions and percentages, manipulating and recording figures to provide accurate quantities, estimates and quotations.
High level of proficiency in Microsoft Office products, specifically Excel and Word
Outstanding communication skills, written and verbal.