Customer Account Coordinator

Description

Help Shape the Future of Modern Mobility

Travelpro® is evolving — from a trusted legacy luggage brand into a modern, design-led mobility company built for people constantly in motion.

We are looking for a Customer Account Coordinator to support global order management, customer account coordination, and operational excellence across the United States, Europe, and Canada. This role sits at the center of customer experience, supply chain coordination, and global operations — ensuring orders move efficiently while helping deliver a seamless customer experience. You will collaborate across departments to solve operational challenges, improve workflows, and maintain operational accuracy. 

If you thrive in fast-paced environments and enjoy cross-functional collaboration, this could be the opportunity for you.

What You’ll Do

Drive Global Order & Operations Management

• Manage customer orders across the US, Europe, and  Canada while ensuring compliance with shipping and account requirements 
• Coordinate shipment routing, logistics details, and customer account maintenance activities 
• Maintain operational reports, customer documentation,  and system accuracy across platforms 
• Resolve operational and order-related issues to support customer satisfaction and department goals 
• Support workflow optimization and operational  improvement initiatives 

Elevate the Customer Experience

• Partner with Sales, Planning & Purchasing, Inventory, Distribution Center Operations, Accounting, Logistics, and Customer Service teams 
• Communicate proactively across departments to resolve operational challenges 
• Help create operational consistency that strengthens customer trust and service quality 
• Support customer-focused initiatives that improve responsiveness and efficiency 
• Contribute to scalable processes that support global operational growth 

What Makes You Successful

• Organized, analytical, and highly detail-oriented 
• Comfortable managing multiple priorities in a fast-paced environment 
• A strong communicator with excellent cross-functional collaboration skills 
• Solutions-oriented with a customer-first mindset 
• Adaptable and quick to learn evolving systems, technologies, and processes 

Requirements

What You Bring

• 2+ years of experience in customer service, order management, operations coordination, or administrative support 
• Experience working with ERP systems, EDI platforms, WMS systems, customer portals, or related technologies 
• Strong Microsoft Office proficiency, including Excel, Outlook, and Word 
• Knowledge of operational workflows, reporting, and customer service best practices 
• Experience supporting international or multi-region operations preferred 

Why This Role Matters

This role plays an important part in supporting Travelpro’s global operations and customer experience transformation.

Your work will directly impact:

• Customer satisfaction and retention 
• Global operational efficiency and consistency 
• Order accuracy and workflow reliability 
• Cross-functional collaboration across operational teams 
• The scalability and evolution of Travelpro’s operational processes 

What We Offer

A Culture Built for Growth

We believe in collaboration, accountability, innovation, and continuous improvement. We move fast, support one another, and challenge ourselves to keep evolving.

Flexibility & Wellbeing

Flexible Time Away, company-paid holidays, and hybrid work flexibility.

Comprehensive Benefits

Medical, Dental, Vision, Health Savings Accounts, and wellness programs.

Invest in Your Future

401(k) company match.

Community & Connection

Employee-led engagement initiatives focused on wellbeing, collaboration, and creating a workplace where everyone belongs.

About Travelpro®

Travelpro® was founded by airline pilot Bob Plath, whose firsthand travel experience inspired the invention of the original Rollaboard® suitcase — changing modern travel forever.

Today, we are building on that legacy as we evolve into a modern mobility and travel lifestyle brand designed for today’s global traveler.

Our products combine aviation-level performance with elevated design, helping ambitious people move confidently through every journey.

Travelpro®

Tested by the Best. Designed for What’s Next.

Travelpro® is an equal opportunity employer committed to building a diverse and inclusive workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other protected characteristic under applicable law.

Travelpro® is a drug-free workplace.