Client Success Manager, Sr.
Prismatik
- Location
- Onsite (Irvine, California)
- Compensation
- $29 - $30/hr
- Employment
- Full-time
- Level
- Mid Level
Posted 2 weeks ago
About the role
Prismatik is seeking a Senior Client Success Manager to act as the primary liaison for existing customers, driving product adoption and increasing sales through upselling and cross-selling. The role focuses on ensuring high customer satisfaction while managing concerns and delivering effective sales pitches.
Skills
Sales
Customer Service
Client Relations
Upselling
Cross-selling
Product Education
Account Management
Lead Generation
Communication
Problem Solving
Relationship Building
Market Research
Presentation Skills
Full job details
Essential Functions:
- Interacts with and provides support to existing customers primarily by phone to increase sales of Company products.
- Acts as primary liaison between customers and the company; maintains positive client relations and ensures customer needs are met in a manner that is sustainable and beneficial.
- Drives adoption and usage of Company products.
- Drives course registrations to Company events.
- Cultivates and builds continuing relationship and customer experience with client by following up and ensuring all concerns are addressed and needs are met.
- Analyzes choices of customers’ designated services and purchase history to suggest suitable products.
- Upsells and cross-sells compatible products to customers; demonstrates how certain products can enhance customer’s current success.
- Educates Customers on production information including function, specifications, purpose, and product design developments.
- Manages and responds to customer concerns and problems.
- Identifies and utilizes best practices to achieve sales results.
- Attains sales deals and achieves high levels of customer satisfaction.
- Develops and maintains contacts within industry to provide information and remain abreast of competitors’ activities.
- Creates and confidently delivers sales pitch that highlights the superiority of the company’s products and builds brand awareness.
- Maintains initiative to discover and attract new business in a manner that is professional, efficient, and honest.
- Sponsors seminars and continuing education programs as well as provides studies and product information to customers as necessary.
- Arranges and provides shipment and demonstration of products by sales personnel.
- Performs other related duties and projects as business needs require at the direction of management.
Education and Experience:
- Bachelor’s degree preferred.
- Minimum of three (3) years of experience in sales.
- Minimum of two (2) years of customer service experience.
- Previous experience in the dental industry or medical device industry a plus.
Pay Range: $29.00-$30.00/hr