Client Onboarding Specialist

Sunday Cool, LLC is a dynamic and rapidly growing company recognized as one of Inc. 5000's fastest-growing private firms. We specialize in custom design and apparel printing for camps and churches nationwide, delivering a remarkable buying experience with our signature soft tees and water-based screen-printing techniques.

Help Us Serve Others

At Sunday Cool, we're more than a team — we're family, bound together by a shared mission to make a positive impact in the world. Our dedication goes beyond producing high-quality apparel; it's about serving those who serve, whether that's supporting community initiatives, empowering small businesses, or partnering with charitable organizations.

Joining us means becoming part of a collective effort to spread positivity and make meaningful connections. Through our approach to screen printing and beyond, we strive to uplift and inspire — both within our team and the communities we touch.

If you're passionate about using your skills to help others and make a difference, come be a part of something special at Sunday Cool.

Quick Facts

• Job Title: Client Onboarding Specialist
• Location: Tavares, FL
• Work Schedule: Monday–Friday, 8:30am–5:00pm (40 hrs/week). 
   Extended hours may be required during peak season, May–July.
• Employment Type: Full-time
• Compensation: Starting at $16.00 per hour based on experience and skills

About the Role

The Onboarding Specialist is the first real conversation a new prospect has with Sunday Cool. This seat picks up every new lead — Free Stuff surveys, conference contacts, poster scans, website inquiries, and purchased prospect lists — gets them on the phone fast, learns their ministry and their calendar, and hands a warm, well-documented relationship to a Project Advisor when the client is ready to quote.

What You'll Do

• Speed to lead. Own the first touch on every new lead. Phone first, text and email second, within one business day. A lead that waits is a lead that goes somewhere else.
• Discovery. Run a real conversation, not a script: who they are, what their ministry does, how big it is, what is on the calendar for the next twelve months, and what they have ordered before and from whom. Capture it in Salesforce so nobody has to ask twice.
• Nurture with generosity. Use samples, tiny tees, Wow Boxes, and seasonal gifts as the excuse to call again. Decide what each prospect gets and when, and follow every gift with a conversation.
• Opportunity posting. Turn every event mentioned into a posted opportunity with a name, date, estimated quantity, and the right Project Advisor on it. This is how the pipeline fills before anyone asks for a quote.
• The handoff. When a prospect is ready to quote, introduce the Project Advisor personally — a three-way call or a warm email with the full discovery notes — and stay available until the first order ships. The client should never feel passed along.
• Campaign follow-through. Be the person who works the leads Marketing generates: poster scans, brochure responses, conference lists, Woothoop+ engagement. Report back what converted and what did not so the next campaign is better.
• Aged-lead recovery. Work the backlog of surveys and leads that never got a call. Qualify them, re-engage the good ones, and close out the dead ones so the database tells the truth.
• Lead data integrity. Keep lead source, buying matrix, ministry type, and contact details clean and complete on every record this seat touches.

What You'll Bring

• 1–3 years of experience in customer service, sales support, or an administrative role
• Highly organized and a strong multi-tasker, comfortable juggling several communication channels at once
• Excellent written and oral communication skills; friendly and personable, especially over live chat
• Experience with a CRM system (e.g., Salesforce) preferred
• Comfortable with a high volume of leads, inquiries, and repetitive process steps
• Detail-oriented and able to track fulfillment/inventory accurately
• Intermediate/advanced knowledge of Microsoft Suite or Google alternatives; comfortable in a Mac environment
• An understanding of the inner workings of the local church is advantageous
• Screen printing knowledge a plus
• Being outgoing and a natural conversationalist is a HUGE advantage

Why You'll Love It Here

Full-time team members enjoy:

• 401(k) with company match
• Health, dental, and vision insurance
• Life insurance
• Paid time off
• A genuinely fun, faith-friendly, family-style team culture

Good to Know

Drug-Free Workplace

Sunday Cool is a drug-free workplace under Florida's Drug-Free Workplace Program. We reserve the right to conduct drug testing, and any employee involved in a workplace accident will be required to test.

Work Authorization

Sunday Cool participates in E-Verify and will confirm the employment eligibility of all new hires through the E-Verify system.

Equal Opportunity Employer

Sunday Cool is committed to a diverse workplace and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity or expression, national origin, age, disability, marital status, genetic information, veteran status, or any other status protected by the Florida Civil Rights Act or federal law.