Client Onboarding Specialist

Overview

Employer: Republic Business Credit, a subsidiary of Renasant Bank

This position serves Republic Business Credit which is a subsidiary of Renasant Bank. The Client Onboarding Specialist will support activities to assess and bring new clients to funding in compliance with the Credit Policy. This position will primarily support the Client Acquisition, Client Services, Legal, and Underwriting teams across its suite of products, including factoring, traditional factoring, and asset-based lending.  This position will own and manage the end-to-end client onboarding process.

This individual will be expected to proactively learn, engage and develop meaningful awareness of the commercial finance industry.

The Client Onboarding Specialist will represent Republic both internally and to the external marketplace with professionalism and excellent communication skills throughout the client lifecycle. This position is expected to:

• Work closely with the Underwriting, Client Services, Legal, and Client Acquisition teams to assist in making informed credit decisions.
• Work closely with the Factoring Team Lead, Underwriting Manager, Legal, and Client Services teams to review and assess existing clients for compliance with policies and procedures.
• Ensure compliance with credit standards for new clients being introduced.
• Maintain an up-to-date understanding of the company, its products, its client base, and the market to implement effective and competitive credit controls.
• Be current with Republic Business Credit’s operating procedures as set out in the Credit Policy, How to Guide, and other business resources.

REPUBLIC BUSINESS CREDIT AND RENASANT BANK ARE EQUAL OPPORTUNITY EMPLOYERS

Responsibilities

• Maintain and uphold the highest standards of customer service throughout the onboarding process
• Establish and maintain a professional and efficient relationship with allocated customers and internal stakeholders which includes contacting the customer or customer’s representative to obtain additional information or explanation details throughout the underwriting and funding process while coordinating with the Factoring Team Lead, Underwriting Manager, Portfolio Manager, and Legal Manager
• Review documentation including bank statements, KYC documentation, lien searches and ensures all files are kept up to date
• Provide and update lists of required documentation from prospective clients while escalating any discrepancies, concerns or unusual activity to management
• Ensure customer information is input into the system efficiently and with accuracy, with all required checks processed and invoices uploaded prior to cut-off times
• Achieve targets and deadlines through effective planning, organization and management of the take on process
• Ensure appropriate practices and procedures are followed to uphold standards within the portfolio
• Review and propose appropriate credit control systems, best practices, and processes
• Support the SVP Team Lead and Underwriting in all aspects of the underwriting process
• Represent the interests of the company internally and externally
• Perform other related duties as assigned

Qualifications

• Bachelor’s degree required
• 2 years job related experience 
• Strong problem-solving skills
• Ability to critically think and evaluate solutions to complex problems
• Strong communication skills
• Ability to seek and gather information from a variety of sources
• Accurate and thorough in all work duties
• Ability to work independently while collaborating in a team environment
• Ability to meet deadlines and manage expectations
• Competency in Microsoft Office (particularly Word and Excel) and Google (Google Mail, Google Docs/Sheets and Google Drive)
• Ability to travel, including overnight

Benefits

Renasant offers the following benefits for this position: Medical, Dental, Vision, Flexible Spending Account, Dependent Care Flexible Spending Account, Health Savings Account, Group Life Insurance/AD&D/LTD, Voluntary Life Insurance (Term and Whole), Supplemental Disability Plans, 401(K) Plan, Employee Assistance Program, Tobacco Cessation Program, Family Medical Leave, Paid Leave Accruals, Holiday Pay, Employee Savings Plan, and Employee Checking. 

The hourly compensation rate for this role equates to an annual base salary ranging from $50,000 - $65,000. Pay is based on several factors including but not limited to, market location and may vary depending on job related knowledge, skills, education/training, and a candidate's work experience. 

Physical Demands

The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand or sit; kneel, stoop, or squat; use hands or fingers to handle or feel objects, tools or controls; reach with hands and arms, and talk or hear. The employee is occasionally required to walk. The employee must occasionally lift and /or move up to 25 pounds. Specific vision abilities required by this job include close vision, peripheral vision, depth perception and the ability to focus.

Work Environment

The Bank’s professional working environment requires employees to communicate effectively, both verbally and in writing. Employees must demonstrate strong interpersonal skills when working closely with internal business partners and external clients. Employees may be exposed to confidential and propriety information within the working environment, therefore, must uphold confidentiality at all times. Due to the possibility of being exposed to high-risk situations (i.e. theft, fraud), detailed instructions and procedures are required to be followed at all times to safeguard Republic Business Credit’s employees, customers, and assets.

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements. The principal duties and responsibilities enumerated are all essential job functions except for those that begin with the word “May”.

This job description is intended to describe the normal level of work required by the person performing the work. The principle duties outlined are the essential responsibilities and duties.  Other duties may be assigned as needs arise.  Job requirements and/or processes may be modified to reasonably accommodate persons with a disability as required by law.

This description is not intended as a contract and is subject to change. Any written contractual agreements supersede this job description.