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Senior Client Onboarding Specialist

CSC

Location
Hybrid (Wilmington, DE)
Employment
Full-time
Level
Mid Level
Posted 1 day ago

About the Role

CSC is a global leader in business administration and compliance solutions, partnering with successful organizations worldwide. This role involves overseeing client onboarding projects, ensuring a smooth transition for new clients and collaborating with various teams to enhance service delivery.

Skills

Customer Service Project Management Written Communication Verbal Communication Microsoft Excel Microsoft Office Leadership Time Management Analytical Thinking Problem Solving Attention To Detail Salesforce

Benefits

  • Annual Leave
  • Tuition Reimbursement
  • Referral Bonuses

Perks

  • Success Sharing
  • Annual Bonuses
  • Commission Plans

Full job details

Senior Client Onboarding Specialist

Wilmington, DE

Monday – Friday, 8:00am – 5:00pm or 8:30am – 5:00 pm

CSC’S Customer Acquisitions Team partners with our sales teams and others to ensure a smooth transition for new clients of CSC’S Registered Agent, Annual Reports, and Business License services.  As a Senior Client Onboarding Specialist, you will be responsible for the oversight of onboarding projects to meet service level agreements and customer commitments. A successful candidate in this role is highly organized and self-motivated with a strong customer focus. 

Some of the things you will be doing: 

  • Working closely with multiple business areas to deliver on high volume projects
  • Ensuring the highest levels of productivity, service, and customer satisfaction
  • Coordinating and facilitating customer communication for some of top tier client onboardings
  • Overseeing multiple aspects of current onboarding projects
  • Participating in discussions related to process improvements and collaborating with team members to do the same
  • Partnering with sales and customers to ensure proper expectations are set
  • Acting as a resource for escalated customer communication

  • Communicating updates relating to onboarding projects to the team

     

What technical skills, experience, and qualifications do you need?

  • At least 2-3 years of customer service experience
  • Ability to multi-task and prioritize multiple projects of high importance
  • Effective written and verbal communication skills
  • Proficiency with MS Office, especially Excel
  • Proven ability to lead peers through actions and influence
  • Superb organizational and time management skills
  • Strong analytical and problem-solving skills
  • An understanding that his/her success is interdependent with the success the team
  • Ability to thrive in a high volume, deadline driven environment

  • Attention to detail

     

Preferred Qualifications:

  • Management experience in a fast-paced administrative environment
  • Legal compliance experience
  • Business to business customer service experience
  • Salesforce experience a plus

 

 


CSC is a global business, legal, and financial services company based in Wilmington, Delaware, USA, providing knowledge-based solutions to clients worldwide. We have offices and capabilities in over 140 jurisdictions in the Americas, Europe, Asia Pacific, and the Middle East, and more than 8,000 colleagues. We are the business behind business.®

Visit our careers site to learn more about CSC and our commitment to our clients, communities, and each other.

CSC is committed to creating a feeling of belonging through a diverse and growth-oriented environment where everyone is valued.

CSC colleagues have global career opportunities and excellent benefits, including annual success-sharing bonuses or commission plans based on individual performance. To learn more, visit cscglobal.com/service/careers. 

We offer a range of support to colleagues with disabilities, ensuring people have the necessary resources to thrive in their roles. We encourage candidates to work closely with our talent acquisition partners to convey their specific needs. Our commitment to accessibility reflects our broader dedication to diversity and belonging,

CSC only accepts resumes from employment agencies that are part of our approved supplier program. Resumes submitted from other agencies either to talent acquisition, our hiring leaders, employees, or through any other mechanism other than our supplier process, will not be eligible to claim related fees and the submitted resumes will be considered property of CSC.

We encourage candidates to apply directly to our website and not through third-party sources.

Disclaimer: The information above describes the general nature and level of work performed by employees in this role. It is not intended to describe all duties, responsibilities, and qualifications.


At CSC®, we’re always looking ahead, finding ways to innovate, challenge the status quo, and anticipate the needs of our clients. We exceed expectations by adapting client ambitions and goals as our own. This Fierce Client Spirit has helped us adapt and create solutions that have enabled businesses to run smoother and smarter for more than 125 years. It’s also the reason we’re the trusted partner of many of the world’s most successful organizations.

CSC is committed to attracting, developing, and retaining talented people whose values align with ours. We empower our colleagues to bring the right solutions to market to meet client demand. That’s why we are the leading provider of business administration and compliance solutions.
  • CSC is a great place to work with smart and dedicated people.
  • We have won several employer recognition awards, including Top Workplace USA, Great Places to Work India, and Built In’s Best Places to Work.
  • We offer fulfilling work and career opportunities. Most positions are filled with internal moves and employee referrals.
  • Employees are eligible for Success Sharing, bonuses, or commission plans based on role and individual performance.
  • CSC offers a competitive and comprehensive benefits package that includes annual leave, tuition reimbursement, referral bonuses, and more.
  • As business needs allow, CSC offers hybrid or remote work schedules in alignment with local regulations. Specific details for this position will be discussed during the interview process.