Asst Dir-Customer Success Manager (TMT)

• Own and drive customer success across the full lifecycle, ensuring adoption, account health, retention, and value delivery.
• Act as a trusted advisor to enterprise clients by sharing best practices, training resources, and product insights.
• Lead customer engagements including onboarding, kickoff sessions, strategic reviews, and ongoing status meetings.
• Troubleshoot and support API-based integrations, including REST APIs, authentication flows, rate limits, and payload structures.
• Manage data feed delivery models, including batch and real-time solutions, ensuring reliability and performance.
• Partner with Engineering, Product, and Client Services to resolve incidents, manage breaking changes, and support remediation efforts.
• Develop and maintain strategic account plans focused on retention, expansion, and customer success metrics.
• Monitor usage data, identify risks and opportunities, and provide actionable recommendations to improve outcomes.
• Contribute to internal process improvements and cross-functional initiatives with a strong customer-centric perspective.
• Support creation of training materials and enablement resources for end users and stakeholders.
• Participate in coordination with corporate and government teams for product updates, beta programs, and marketing initiatives.
• Travel as required, up to 25%.

Requirements:

• 3–5+ years of experience in customer success, account management, pre-sales, or customer support roles.
• Strong communication, presentation, and stakeholder management skills across technical and business audiences.
• Experience managing enterprise SaaS or data platform customers in complex environments.
• Solid understanding of APIs, REST architecture, authentication, and cloud concepts (Azure preferred).
• Ability to build and execute account plans, define success metrics, and track retention and growth indicators.
• Strong analytical and investigative skills with the ability to translate data into actionable insights.
• Experience collaborating across cross-functional teams while managing multiple priorities independently.
• Knowledge of data integration models, including real-time and batch processing systems.
• Familiarity with regulatory, credit risk, supplier risk, and TMT-related business domains.
• Basic understanding of AI concepts and interest in responsible AI practices and continuous learning.
• Strong documentation and process improvement skills in dynamic environments.
• Bachelor’s degree in business, economics, finance, marketing, or a related field.

Benefits:

• Competitive base salary ranging from 98,800 USD to 143,350 USD depending on experience and location.
• Eligibility for incentive compensation based on performance.
• Comprehensive healthcare coverage including medical, dental, and vision insurance.
• Paid time off, parental leave, and flexible work arrangements.
• 401(k) retirement plan with company and employee contribution options.
• Life, disability, and accident insurance coverage.
• Employee stock purchase plan with discounted access.
• Tuition reimbursement and professional development support.
• Inclusive and collaborative work environment focused on innovation and learning.