Account Coordinator - Paint & Drywall

Job DetailsJob Location: Operations Center - Charlotte, NC 28262GENERAL STATEMENT OF JOB At Stancil, we take pride in delivering exceptional service through strong relationships, clear communication, and quality craftsmanship. The Account Coordinator plays a key role in supporting our Paint & Drywall operations by gathering, reviewing, and distributing project information to ensure jobs are organized, scheduled, and completed efficiently. This role is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and values being a reliable partner to both customers and field teams. As our company continues to grow, this role offers the opportunity to learn about the construction and production process from the ground up and develop within a supportive, people-focused environment.   SUPERVISORY RESPONSIBILITIES None   ESSENTIAL JOB FUNCTIONS  Review Builder Portals and create work orders / job files in internal systems based on plans and selections.  Monitor Builder Portals to ensure production schedules are kept current for assigned builders.  Communicate with customers on schedule forecast and any needed changes.  Serve as advocate for the customer, gathering and disseminating information.  Responsible for reviewing builder purchase orders for accuracy of payments and reconciling discrepancies as they arise.  Set up contractual values in internal software to support accurate billing and expense tracking.  Develop a selection document per job after analyzing builder purchase orders and job upgrades.  Create supplier purchase orders and allocation tickets for job material.  Serve as a liaison to construction field management regarding material orders.  Frequently communicate with managers and field employees on project status and exchange accurate information. Maintain builder relationships by responding to all inquiries and documenting any action.  Maintain peer relationships by responding to all inquiries and documenting any action.  Respond to field inquiries by understanding inquiries; reviewing previous inquiries and responses; gathering and researching information; assembling and forwarding information; verifying builders’ understanding of information and answer.  Serve as backup to other Account Coordinators when they are out of office.  Other related duties as assigned. QualificationsEducation, Experience, and Training:  High school graduation or other equivalent (i.e., GED, college, technical or trade school transcript, foreign equivalency, etc.). Strong computer skills (MS Suite) Knowledge of Sage Preferred but not required. Knowledge and utilization of Supply Pro and Build Pro strongly preferred. Standards of Performance:  Demonstrate informative and professional assistance when working with customers, vendors, and team members. Act independently and originate new approaches to problems. Maintain initiative to preserve the flow of work. Work under stress with commitment to deadlines. Sustain interpersonal relationships, which encourage openness, candor, and trust, both internally and externally. Complete tasks in an accurate and timely manner. Maintain Company information in a confidential manner. Attends work regularly and on time with a minimum of tardiness and absences and adheres to Company policies and procedures regarding absences and tardiness.  Provides adequate notice to higher management with respect to vacation time and time-off requests. Willingness to embrace change in a growing company Ability to efficiently manage multiple tasks Ability to work accurately and independently Excellent written and verbal communication skills Ability to learn new methods & systems required to adapt to changes in the work environment Accurate, organized and detail oriented with exceptional follow up skills Strong phone etiquette Mental and Physical Requirements:  Must be able to remain in a stationary position 75% of the time Constantly operate a computer and other office machinery Must be able to ascend/descend stairs to access workspace Working Environment and Conditions:  This position requires working in an indoors environment and cubicle type workspace Location of primary workspace requires climbing a flight of stairs Tools and Equipment:  Office equipment such as computers, printers, copiers