Account Coordinator

About Ascent

Ascent Global Logistics, headquartered in Belleville, Michigan, is a leading global provider of expedited, time-critical logistics solutions and other direct transportation services. The company connects customers to its extensive carrier network, internal ground fleet and airline via its proprietary, digital PEAK freight marketplace, which provides robust carrier capacity and transparent pricing, backed by 24/7/365 logistics experts. Ascent’s offerings include air charter and ground expedited solutions as well as truckload, less-than-truckload, global forwarding, brokerage, and managed transportation services. The experienced Ascent team solves customers’ most challenging logistics needs by providing industry-leading service and top-tier satisfaction.

Our Guiding Principles

At the core of Ascent's culture is a strong commitment to excellence, driven by the passion and dedication of every team member. We're equally dedicated to going above and beyond for our customers, ensuring this commitment extends beyond our team and brings exceptional value to those we serve. We aim for perfect execution in everything we do and ‘play hard’ by creating an environment where tasks are performed with a can-do attitude from start to finish. We ‘play smart’ by delivering on our commitments in an honest, fair and ethical manner. We treat every person with whom we interface with the utmost dignity and respect. We understand that our teammates are our most valuable assets, so we ‘play together’ by making every effort to provide a professional and enjoyable experience, enabling careers to flourish and personal growth to be achieved.

What You’ll Do

An Account Coordinator is tasked with further developing revenue and gross margin opportunities with their assigned account(s) to support the Account Manager and meet the company’s budgetary objectives. The Account Coordinator will engage in a variety of tasks including customer coordination, negotiation and pricing support, operational load execution, and problem resolution. This position must possess a strong understanding of the industry, be forward thinking and can build strong relationships both internally and externally to meet KPI targets.  

• Provide support in quoting the customer and help make decisions in the best interest of the customer.
• Provide customer support by addressing inquiries received by email or phone in a timely, courteous, and professional manner, including customized reporting when requested.
• Provide proactive communication to the customer for exceptions, by monitoring active orders to ensure appropriate service is provided.
• Communicate shipment updates proactively and accurately ensuring a customer centric approach.
• Audit load information for accuracy and Ops Complete.
• Support Account Managers in scheduling appointments via phone, email and company website as needed.
• Support AM and CS in track and trace shipments in a timely manner to best serve our customers.
• Build and develop relationships with customers to ensure continued partnership.
• Participate in proactive team efforts, including cross training and process improvement recommendations to achieve the team’s revenue, gross margin, and overall production goals.
• Demonstrate Ascent’s Guiding Principles of Play Hard, Play Smart, Play Together and Take EXTREME OWNERSHIP of all issues and opportunities that intersect with your customers

What You’ll Bring

• 2+ years customer facing account management/customer service/brokerage operations experience
• Excellent verbal and written communication skills
• College-degree preferred
• Self-motivated work style
• The ability to work in a fast-paced environment
• Strong attention to detail and follow-up skills with experience identifying and resolving problems
• Demonstrated customer service etiquette, “grace under pressure”, active listening, and commitment to excellence
• Ability to establish priorities and manage multiple activities to meet deadlines
• Strong interpersonal skills including tact, diplomacy, and flexibility to work effectively with carriers, management, various departments, and customers.

Ascent’s Competitive Benefits

• 401(k) and employer matching

• Life Insurance

• Health, Dental, Vision Insurance

• Short- & Long-Term Disability

• Paid Time Off (PTO)

• Employee Assistance Program

• Paid Parental Leave

• Employee Wellness Program

• Paid Holidays

• Employee Recognition Programs

• Flexible Spending Account (FSA)

• Tuition Reimbursement

• Health Savings Account (HSA)

• Overtime, Differential & Bonus Pay