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Customer Success / Account Manager

talentpluto

Hybrid (New York, New York) $100k - $130k/yr Full-time Mid Level 1 perks
Posted Today

About the role

Join a bootstrapped, Y Combinator-backed startup building AI agents for the home-services industry. As the first Customer Success Manager, you will build the function from scratch, own enterprise account relationships, and drive retention and expansion revenue.

Skills

Customer Success Account Management Revenue Retention Upselling Cross-selling SaaS AI Enterprise Account Management Playbook Development Strategic Planning Commercial Instincts Relationship Management

Customer Success Manager

Blinq

Remote (New York, New York) $85k - $110k/yr Full-time Mid Level 5 benefits + 2 perks
Posted Today

About the role

Blinq is an AI contacts app used by 4 million professionals to unlock relationship potential. The Customer Success Manager role involves managing a portfolio of B2B customers through their lifecycle, driving adoption, renewals, and expansion while collaborating with internal teams to improve product and processes.

Skills

Customer Success Account Management B2B SaaS Customer Onboarding Renewal Management Upselling Product Education Data Analysis CRM Communication Strategic Planning Relationship Building AI Tools Automation Project Management

Director, Customer Success

Justworks

Hybrid (New York, New York) $188k - $242k/yr Full-time Senior Level 1 benefits + 3 perks
Posted 1 day ago

About the role

Justworks is a SaaS company helping small businesses manage HR, payroll, and compliance. This role leads a large customer success team to drive revenue growth and ensure exceptional service delivery for named accounts.

Skills

Customer success People management Strategic leadership Revenue growth Account management Data-driven decision making Relationship building SaaS Mentoring Problem solving Cross-functional collaboration Customer retention Performance management Strategic planning Communication

Head of Customer Success

Wealth.com

Hybrid (New York, New York) $200k - $230k/yr Full-time Senior Level 8 benefits + 4 perks
Posted 1 day ago

About the role

Wealth.com is the leading AI-powered estate and tax planning platform for wealth management firms. The Head of Customer Success will define the post-sale vision, build scalable support and onboarding operations, and lead a high-performing team to drive customer retention and growth.

Skills

Strategic leadership Customer success management Onboarding Support operations Team building AI implementation Automation KPI management Operational excellence Cross-functional collaboration Data analysis Executive presence Fintech Process design

Director of Customer Success

Vatica Health

Onsite (United States) $195k - $217k/yr Full-time Senior Level 7 benefits + 2 perks
Posted 1 day ago

About the role

Vatica Health is a healthcare technology company specializing in risk adjustment and quality of care solutions. This role leads the strategy and execution for a complex enterprise healthcare account, driving retention, growth, and successful delivery of SaaS solutions.

Skills

Account strategy Client relationship management Healthcare SaaS Risk adjustment Quality programs Strategic leadership Executive engagement Revenue growth Cross-functional collaboration Data analysis Consultative influence Conflict management Project management People leadership Stakeholder management

Renewals Manager

Cisco

Onsite (Boston, Massachusetts) $152k - $206k/yr Full-time Senior Level 11 benefits + 3 perks
Posted 1 day ago

About the role

Cisco's Recurring Revenue Acceleration team seeks a Renewals Manager to drive profitable growth and minimize financial attrition by owning renewal contracts. This strategic role empowers customers to transform their business through Cisco solutions while ensuring timely contract closure.

Skills

Renewals management Sales Negotiation Contract management Customer lifecycle management Financial assessment Data analysis CRM SFDC Upselling Strategic planning Relationship management Procurement processes Forecasting Risk mitigation

Senior Director, Nonprofit and Arts & Cultural Customer Success

Blackbaud

Onsite (Anywhere - USA) $150k - $204k/yr Full-time Senior Level 7 benefits + 5 perks
Posted 1 day ago

About the role

Blackbaud seeks a Senior Director to lead and transform its Customer Success organization for nonprofit and arts institutions. This role focuses on integrating AI-driven strategies to drive retention, product adoption, and revenue growth while serving as a trusted advisor to executive leadership.

Skills

Customer success strategy Nonprofit sector expertise Arts and cultural sector expertise AI-enabled innovation Predictive health scoring Risk identification Account management Revenue growth Product adoption Executive leadership Data-driven decision making Operational excellence Stakeholder management Financial acumen Commercial strategy Customer segmentation

Sr. Customer Success Manager

Cato Networks

Onsite (Los Angeles, California) $160k - $200k/yr Full-time Senior Level 8 benefits + 2 perks
Posted 1 day ago

About the role

Cato Networks is building a converged cloud networking and security platform known as SASE. The Sr. Customer Success Manager serves as a trusted advisor to top customers, ensuring retention, growth, and value realization through post-sales engagement and technical acumen.

Skills

Customer Success SaaS Cybersecurity Networking Cloud Security SASE Account Management QBRs Technical Escalation Commercial Negotiations Routing Switching SD-WAN Firewalls Identity Management Threat Protection

Client Success Manager

T-Mobile

Onsite (MN-Edina Office, Kansas) $87k - $180k/yr Full-time Senior Level 9 benefits + 6 perks
Posted 1 day ago

About the role

T-Mobile seeks a Client Success Manager to manage the customer lifecycle for government and enterprise accounts. The role focuses on onboarding, product adoption, retention, and identifying growth opportunities through strategic relationship building.

Skills

Client relationship management Account management Strategic thinking Problem solving Cross-functional coordination Upselling Cross-selling Data analytics Business acumen Telecommunications Customer success Contract management Executive relationship building Customer onboarding Retention management

Senior Customer Success Engineer

talentpluto

Hybrid (New York, New York) $140k - $180k/yr Full-time Mid Level 1 perks
Posted 1 day ago

About the role

Join a venture-backed EdTech company building AI-native tools for K-12 classrooms to replace legacy learning management systems. This builder-first role focuses on designing automated workflows to drive net revenue retention and optimize the customer success function.

Skills

Customer Success Automation Workflow Design System Architecture Net Revenue Retention Onboarding Renewals Professional Development Data Analysis Communication Presentation Product Feedback Technical Documentation Startup Experience

Customer Success Manager

Cato Networks

Onsite (Minneapolis, Minnesota) $140k - $180k/yr Full-time Mid Level 8 benefits + 3 perks
Posted 1 day ago

About the role

Cato Networks is a global leader in converged cloud networking and security, delivering a centralized SASE platform. The Customer Success Manager role focuses on maintaining account health, driving product adoption, and ensuring customer retention and growth through trusted advisory relationships.

Skills

Customer success SaaS Cybersecurity Networking Account management Technical escalation Commercial negotiation Presentation skills BGP SD-WAN Firewalls CASB Identity management Threat protection Load balancing TCP/IP

Customer Success Manager, Enterprise

Dealpath

Hybrid (New York, New York) $137k - $150k/yr Full-time Mid Level 7 benefits + 5 perks
Posted 1 day ago

About the role

Dealpath is the AI-powered operating system for real estate investing, trusted by leading global institutions. This role involves managing a portfolio of 30-40 enterprise accounts, driving product adoption, and serving as a trusted advisor to C-suite stakeholders in the commercial real estate sector.

Skills

Customer Success Management Enterprise Account Management B2B SaaS Renewal Management Upselling QBR/EBR Leadership Data-driven Business Reviews Executive Stakeholder Management Excel Google Sheets AI Literacy CRE Expertise Salesforce Workflow Configuration Communication Strategic Planning

Customer Success Manager

Britive

Remote (United States) $120k - $150k/yr Full-time Senior Level 6 benefits + 4 perks
Posted 1 day ago

About the role

Britive is a cloud-native Privileged Access Management platform helping security-conscious organizations eliminate standing privileges and maintain compliance. The Customer Success Manager serves as the strategic advisor for enterprise accounts, managing the post-sale lifecycle from onboarding to renewals.

Skills

Customer success management Project management Relationship management Cybersecurity Cloud security Privileged access management Identity and access management SaaS Technical account management Enterprise account management Communication Presentation skills Stakeholder management Strategic planning Risk mitigation Cross-functional collaboration

Customer Success Manager, Site Research

Verily

Onsite (US - North Carolina Remote, North Carolina) $90k - $136k/yr Full-time Mid Level 3 benefits + 3 perks
Posted 1 day ago

About the role

Verily is a precision health technology company building AI-enabled data platforms to accelerate research and improve care. This role manages post-sales relationships for the Viewpoint Site CTMS product, driving adoption, retention, and growth within the clinical research sector.

Skills

Customer Success Account Management Clinical Research Healthcare Technology SaaS Relationship Management Contract Negotiation Data Analysis Project Management Strategic Planning Communication Problem-solving Presentation Skills Clinical Trial Management Systems Stakeholder Management

Senior Customer Success Manager, Enterprise

Dealpath

Hybrid (New York, New York) $115k - $130k/yr Full-time Mid Level 7 benefits + 5 perks
Posted 1 day ago

About the role

Dealpath is the AI-powered operating system for real estate investing, trusted by leading global institutions. This role involves managing a portfolio of enterprise accounts to drive adoption, renewals, and expansion within the commercial real estate sector.

Skills

Customer success Account management Commercial real estate AI fluency Strategic planning Relationship management Executive communication Problem-solving Excel Google Sheets SaaS Data analysis Project management Renewal management Upselling

Sr. Customer Success Manager - Clinical

H1

Hybrid (US Remote) $100k - $122k/yr Full-time Senior Level 3 benefits + 4 perks
Posted 1 day ago

About the role

H1 is a healthcare data and AI platform company on a mission to improve global healthcare access and drug development. This role serves as a strategic advisor to enterprise clients, managing end-to-end relationships to drive adoption, retention, and growth of H1's solutions.

Skills

Customer success Account management Strategic planning Relationship management Project management Executive communication Data analysis SaaS Life sciences Medical affairs Clinical knowledge Retention strategy Business development KPI tracking Stakeholder engagement

Enterprise Renewal Manager, Public Sector

UKG

Onsite (United States) $83k - $119k/yr Full-time Senior Level 3 benefits + 3 perks
Posted 1 day ago

About the role

UKG is a workforce operating platform company helping millions of workers get paid and grow in their careers. The Enterprise Renewal Manager negotiates complex renewal contracts for large public sector customers, managing a portfolio of $30-50M in annual recurring revenue.

Skills

Contract negotiation Enterprise software renewals Account strategy Public sector procurement Commercial acumen Relationship management Financial modeling Strategic planning Stakeholder management Revenue management HR/Payroll solutions Market analysis Contract structuring Budget cycles Compliance

Customer Success Manager

Morningstar

Hybrid (Chicago, Illinois) $72k - $110k/yr Full-time Mid Level 8 benefits + 5 perks
Posted 1 day ago

About the role

Morningstar is seeking a Senior Customer Success Manager to provide superior service to institutional investment software clients. The role involves educating clients on software functionality, identifying expansion opportunities, and collaborating with sales and product teams to drive retention and revenue growth.

Skills

Customer service Institutional investment Software training Account management Consultative sales Financial analysis Relationship management Communication Strategic thinking Problem-solving Project management Data analysis Presentation skills Business acumen Workflow integration

Actabl Enterprise Customer Success Manager

-ASG-

Hybrid (United States) $95k - $110k/yr Full-time Senior Level 2 perks
Posted 1 day ago

About the role

Actabl delivers operational intelligence for hotel profitability by connecting finance, labor, service, and asset systems. The Customer Success Manager owns strategic customer relationships, driving platform adoption, retention, and value optimization through data-driven insights and cross-functional collaboration.

Skills

Customer Success Account Management SaaS Enterprise Software ChurnZero Salesforce Data Analysis Project Management Relationship Management Strategic Planning Customer Retention Business Reviews Cross-functional Collaboration Problem Solving Presentation Skills Hospitality Industry Knowledge

Customer Success Manager

The Economist Group

Hybrid (New York, New York) $90k - $105k/yr Full-time Senior Level 6 benefits + 4 perks
Posted 1 day ago

About the role

The Economist Intelligence Unit is seeking a Customer Success Manager to support its US client base, focusing on retention, renewal strategies, and driving product adoption. The role involves managing a portfolio of accounts and collaborating with internal teams to ensure high customer satisfaction.

Skills

Customer success Account management Retention strategy Renewal management Relationship management Data analysis Product adoption Client engagement Communication skills Financial services API support Data feeds Issue resolution User enablement Strategic planning

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