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Bilingual/ Mandarin Technical Account Manager, ES - CN-AWS, ES - CN, AWS Enterprise Support

Amazon

Hybrid (Herndon, Virginia) $131k - $177k/yr Full-time Mid Level 7 benefits + 2 perks
Posted 1 day ago

About the role

Join AWS Enterprise Support as a bilingual Technical Account Manager to serve as the primary technical advisor for Mandarin-speaking enterprise customers. You will provide strategic guidance on cloud adoption, GenAI, and AI/ML solutions to maximize customer value and drive innovation.

Skills

Technical account management Cloud computing Mandarin Generative AI AI/ML Compute Storage Networking Databases Big data Security Application development Troubleshooting Customer relationship management Architecture Operational optimization

AVP, Customer Success

Appian Corporation

Hybrid (McLean, Virginia) $200k - $375k/yr Full-time Senior Level 17 benefits + 5 perks
Posted 2 days ago

About the role

Appian is a leader in AI-powered process automation for enterprise and government clients. This role establishes and leads the Program Management Office for the US Public Sector, ensuring mission assurance, delivery excellence, and scalable growth across federal, state, and local portfolios.

Skills

Program management Delivery leadership Governance framework Portfolio management Financial management Risk management Agile delivery Stakeholder management Public sector contracting Business intelligence Strategic planning Capacity planning Compliance Enterprise software Process automation Executive communication

Customer Success Manager, Senior

Booz Allen Hamilton

Hybrid (McLean, Virginia) $142k - $266k/yr Full-time Senior Level 5 benefits + 3 perks
Posted 2 days ago

About the role

Booz Allen Hamilton seeks a Senior Customer Success Manager to lead the adoption of enterprise AI solutions. The role focuses on creating success plans, establishing KPIs, and coordinating with delivery teams to ensure measurable business value for customers.

Skills

Customer Success Enterprise Technology Adoption Change Management Stakeholder Engagement Agentic AI Automation Data Analysis Success Planning KPI Tracking Business Value Realization Technical Troubleshooting Project Management Communication Onboarding Training

Customer Success Manager, Senior

Booz Allen Hamilton

Hybrid (McLean, Virginia) $142k - $266k/yr Full-time Senior Level 5 benefits + 3 perks
Posted 2 days ago

About the role

Booz Allen Hamilton seeks a Senior Customer Success Manager to drive the adoption of enterprise AI solutions for critical defense and national security clients. The role focuses on establishing success plans, tracking KPIs, and ensuring customers realize measurable business value from technology implementations.

Skills

Customer success Enterprise technology adoption Change management Onboarding Training Success planning Business KPI tracking Agentic AI Automation Data analysis Stakeholder engagement Technical performance evaluation Customer feedback management Project coordination Value realization

HRIS Onboarding Specialist (Part Time)

Akiak Enterprise Services

Hybrid (Alexandria, Virginia) $32 - $42/hr Part-time Mid Level 1 perks
Posted 3 days ago

About the role

Akiak Enterprise Services, an Alaska Native-owned company, seeks an HRIS Onboarding Specialist to manage end-to-end onboarding processes and configure HR technology workflows. The role focuses on improving operational efficiency through automation and data integrity within a collaborative, mission-driven environment.

Skills

HRIS Onboarding Microsoft SharePoint BambooHR Power Automate Process Automation Data Integrity Workflow Configuration Documentation People Operations Administrative Support AI Fluency Communication Critical Thinking Time Management

Customer Success Manager, Global Tech Touch

Planet

Hybrid (Arlington, Virginia) $73k - $92k/yr Full-time Mid Level 7 benefits + 6 perks
Posted 6 days ago

About the role

Planet operates the largest constellation of imaging satellites to deliver geospatial data for commercial and humanitarian use. This Customer Success Manager role manages global small-customer relationships, focusing on product adoption, retention, and expansion through a low-touch model.

Skills

Customer Success Management Customer Retention Customer Expansion Customer Onboarding Customer Training Geospatial Technologies GIS Remote Sensing Geospatial Imagery Client Communication International Customer Coordination Contract Renewals Sales Negotiation Upselling Problem Solving Salesforce

Cloud Technical Account Manager, ES - NAMER - US-SMB

Amazon

Hybrid (Herndon, Virginia) $131k - $177k/yr Full-time Mid Level 7 benefits + 3 perks
Posted 1 week ago

About the role

Join AWS Enterprise Support as a Technical Account Manager to act as a principal technical advisor for customers. You will drive AWS adoption, provide strategic guidance, and collaborate with engineering teams to ensure operational health and resilience of customer environments.

Skills

Cloud computing Technical account management Customer advocacy Strategic technical guidance Troubleshooting AWS services Compute Storage Networking Databases DevOps Big data Security Application development Risk management Distributed systems

Customer Success Manager, US DOD

Dataminr

Hybrid (VA, Virginia) $90k - $133k/yr Full-time Senior Level 3 benefits + 3 perks
Posted 1 week ago

About the role

Dataminr is an AI-powered intelligence platform providing real-time event detection and risk insights to global organizations. This Customer Success Manager role focuses on driving product adoption and retention within the US Department of Defense portfolio, ensuring strategic alignment and customer success.

Skills

Customer success Account management Public sector US Department of Defense National security Cyber security Big data SaaS Product adoption Relationship management Data-driven reporting Strategic planning Communication Presentation skills Technical support

Director, Customer Success Management

Salesforce

Hybrid (Virginia - Herndon, Virginia) $171k - $298k/yr Full-time Senior Level 9 benefits + 2 perks
Posted 1 week ago

About the role

Salesforce seeks a Director of Customer Success Management to lead a team supporting National Security customers, including the Intelligence Community and Department of Defense. The role focuses on driving customer success strategy, ensuring renewal health, and maximizing value from Tableau investments.

Skills

Customer success management Team leadership Tableau Data analytics Strategic planning Relationship management Executive presence Risk mitigation Business intelligence Data literacy Salesforce National security Account management Coaching Technical fluency Commercial acumen

Customer Success Manager (Hybrid)

ISI Enterprises

Hybrid (Herndon, VA) $85k - $100k/yr Full-time Mid Level 2 perks
Posted 1 week ago

About the role

ISI Enterprises is a defense contractor specializing in compliance and cybersecurity services for government clients. The Customer Success Manager serves as the primary relationship owner for managed services accounts, driving retention, renewal readiness, and strategic customer alignment.

Skills

Customer success Account management Relationship management Renewal strategy Business reviews Managed services Escalation management Communication Strategic planning Cross-functional coordination Account health monitoring Technical service delivery CRM Ticketing systems Compliance awareness

Customer Success Manager - Global Public Sector - (Federal Civilian)

Salesforce

Hybrid (Virginia - Mclean, Virginia) $147k - $202k/yr Full-time Senior Level 9 benefits + 2 perks
Posted 2 weeks ago

About the role

Salesforce is seeking a Customer Success Manager to drive business impact and technical health for complex, multi-org Signature customers in the Federal Civilian sector. This role acts as a strategic partner to ensure seamless value delivery through Salesforce solutions.

Skills

Customer success SaaS Strategic consulting Program management Stakeholder management Salesforce Sales cloud Service cloud Digital transformation AI governance Risk management Executive influence Business value integration Public sector Data analysis Technical health

Customer Success Representative (Government Services)

Vertosoft

Hybrid (Leesburg, VA) $60k - $90k/yr Full-time Mid Level 5 benefits + 1 perks
Posted 2 weeks ago

About the role

Vertosoft is a government-focused technology distributor seeking a Customer Success Representative to manage post-award administration and delivery of government services contracts. The role ensures compliance, accurate billing, and effective stakeholder coordination throughout the contract lifecycle.

Skills

Government contracts administration Order management Contract compliance Customer relationship management Sales operations Billing documentation Contract renewals Stakeholder management CRM systems Microsoft Office Analytical skills Problem-solving Attention to detail Procurement processes Software licensing Project coordination

Cloud Customer Success Manager

Booz Allen Hamilton

Hybrid (Charlottesville, Virginia) $69k - $158k/yr Full-time Mid Level 6 benefits + 4 perks
Posted 2 weeks ago

About the role

Booz Allen Hamilton seeks a Cloud Customer Success Manager to guide Army customers through digital transformation from on-premises to secure cloud solutions. The role focuses on managing customer relationships, facilitating requirements, and coordinating technical resolutions.

Skills

Cloud computing Customer success management AWS Azure Agile framework Atlassian suite Case management Stakeholder management Digital transformation DoD contract support Technical documentation Requirements gathering Product backlog grooming Cross-functional collaboration Risk management framework Cyber security

Cloud Customer Success Manager

Booz Allen Hamilton

Hybrid (Charlottesville, Virginia) $69k - $158k/yr Full-time Mid Level 5 benefits + 3 perks
Posted 2 weeks ago

About the role

Booz Allen Hamilton seeks a Cloud Customer Success Manager to guide Army customers through digital transformation by migrating on-premises environments to secure cloud solutions. The role involves serving as the primary stakeholder contact to ensure successful onboarding, advocacy, and issue resolution.

Skills

Cloud computing AWS Azure Agile methodologies Customer success management Case management Stakeholder management Technical documentation DoD contract support Digital transformation Atlassian suite Requirements gathering Project planning Cyber security Risk management framework

Customer Success Representative Summer Intern

Vertosoft

Hybrid (Leesburg, VA) $18/hr+ Temporary Entry Level 1 perks
Posted 3 weeks ago

About the role

Vertosoft, a government technology distributor, seeks a Summer Intern to support its Operations team with post-sale customer engagement, order processing, and administrative tasks for public sector clients. The role provides foundational exposure to customer success, sales operations, and government contracting workflows.

Skills

Customer Success Order Processing Data Accuracy Microsoft Office Excel Outlook Word CRM Administrative Support Communication Attention To Detail Time Management Government Contracting Technology Sales Documentation Workflow Management

Senior Customer Success Manager, Consumables, Mass Beauty , Consumables, Mass Beauty

Amazon

Hybrid (Arlington, Virginia) $80k - $154k/yr Full-time Mid Level 7 benefits + 2 perks
Posted 3 weeks ago

About the role

Amazon Vendor Services seeks a Senior Customer Success Manager to drive measurable growth and vendor satisfaction on its retail platform. The role involves managing strategic vendor relationships, developing data-driven business plans, and collaborating across teams to optimize processes and deliver results.

Skills

Project Management Vendor Management Data Analysis Account Management Strategic Planning Microsoft Excel Stakeholder Management Business Intelligence Process Improvement E-commerce Retail Communication Time Management Problem Solving Customer Advocacy Mentoring

HUB / Pharma Customer Success Manager

careviso

Hybrid (Vienna, VA) Full-time Entry Level 1 benefits + 2 perks
Posted 3 days ago

About the role

careviso is a healthcare technology company transforming patient access through automation and real-time data. The HUB/Pharma Customer Success Manager role focuses on maintaining and growing the existing customer base by strengthening client relationships and ensuring high service satisfaction.

Skills

Account management Customer service Data analysis Excel Word Salesforce Communication skills Problem-solving Relationship building Attention to detail Prioritization Healthcare industry knowledge

Director of Customer Success

Pixalate, Inc.

Hybrid (McLean, VA) Full-time Senior Level 7 benefits + 3 perks
Posted 1 week ago

About the role

Pixalate is a market-leading trust and safety platform protecting businesses from ad fraud and privacy compliance issues across mobile, CTV, and web. The Director of Customer Success will lead the team to drive customer growth, retention, and strategic client advocacy within the programmatic advertising ecosystem.

Skills

Customer success Strategic planning Churn reduction Client advocacy Programmatic advertising Data-driven decision making Account management Ad fraud prevention Privacy compliance Upselling Cross-selling Digital media terminology Ad operations Campaign optimization Technical account management C-level communication

Customer Success Specialist

REI Systems

Hybrid (Sterling, VA) Mid Level 1 perks
Posted 3 weeks ago

About the role

REI Systems seeks a Customer Success Specialist Team Lead to manage Help Desk operations, ensure service level compliance, and drive continuous improvement for federal clients. This role combines operational leadership with hands-on technical support and contractual reporting.

Skills

Help Desk Operations Queue Management Service Level Agreements Technical Support Customer Success Incident Management Knowledge Management Contractual Reporting Data Analysis Team Leadership Escalation Management Jira ServiceNow Salesforce Communication Problem Solving

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